Incentive Structures for DWP Staff in Fraud Detection and Overpayment Recovery

The request was partially successful.

Dear Department for Work and Pensions,

In light of the Post Office scandal attention has been drawn to the fact that DWP has similar powers such as being able to conduct its own criminal investigations. It has been revealed that Post Office investigators were on a bonus system for recovering money.

Therefore, under the Freedom of Information Act 2000, I am writing to request information regarding the incentive structures in place for Department for Work and Pensions staff, particularly those involved in fraud detection, investigations, and the recovery of overpayments.

Specifically, I am interested in receiving recorded information on the following:

Details of Active Bonus or Incentive Structures: Are there any bonus or incentive schemes currently in place for DWP staff who are involved in detecting and investigating benefit fraud and overpayment cases? If so, I would like details of these schemes, including the criteria for receiving bonuses and the nature of the incentives.

Targets for Overpayment Recovery: Does the DWP currently set targets for the amount of money to be recovered from overpayments or fraud cases? If so, what are these targets, and how are they determined?

Link Between Targets and Incentives: Is there a direct link between meeting or exceeding these recovery targets and the allocation of bonuses or incentives to staff? If so, please provide details on how this system operates.

Impact Assessment: Has there been any assessment or evaluation of the impact of these incentive structures on the behaviour and decision-making processes of staff, particularly in relation to the handling of fraud investigations and overpayment recovery in the last 2 years?

Policy Documentation: I would also request copies of active policy documents, internal memos, or guidelines that relate to the implementation and management of these incentive structures within the DWP.

The information requested is of public interest as it relates to the operational practices of a major government department and its approach to managing public funds and welfare benefits. Understanding these incentive structures can provide insight into how the DWP's policies may impact staff behaviour and decision-making in critical areas affecting the public.

I understand that under the Act, I should be entitled to a response within 20 working days of your receipt of this letter. I look forward to receiving your full response.

For public reference:
https://www.benefitsandwork.co.uk/news/p...

Thank you for your attention to this matter.

Yours faithfully,

Amanda Hart
Stop UK lies and Corruption

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from
[email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

show quoted sections

References

Visible links
1. https://www.gov.uk/government/organisati...

freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear Amanda Hart,

I am writing in response to your request for information, received 21st
January.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

This is just a short communication to thank you for your response dated 15th February 2024 ref FOI2024/05131 which satisfies my request.

Those are very positive things, in my view.

Yours faithfully,

Amanda Hart

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from
[email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

show quoted sections

References

Visible links
1. https://www.gov.uk/government/organisati...