IM&T

P Brown made this Freedom of Information request to Avon and Wiltshire Mental Health Partnership NHS Trust

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The request was successful.

Dear Avon and Wiltshire Mental Health Partnership NHS Trust,

Attach IM&T Business Plan
Attach IM&T Strategy
Is outsourcing being considered for IT? Describe:
Is any element of IT currently being outsourced or is outsourced? Please define
Is the IT Support function recognised with appropriate accreditation conforming to best practices? Please specify

Staffing/Structure
Attach IM&T Organisation Chart

Financials (please complete values)
2009/10 Total IM&T Budget
2010/11 Total IM&T Budget
Service Desk Costs 2009-10
Service Desk Costs 2010-11 (Apr-Jun)
Desktop Support Costs 2009-10
Desktop Support Costs 2010-11 (Apr-Jun)
Infrastructure Support Costs 09-10
Infrastructure Support Costs 10-11 (Apr-Jun)
IT Support Staff Training Costs 2009-10
IT Support Staff Training Costs 2010-11 (Apr-Jun)
IT additional costs not covered in the above 2009-10
IT additional costs not covered in the above 2010-11 (Apr-Jun)

Infrastructure - Desktop
Number of supported desktops 2009-10
Number of supported desktops 2010-11
Number of supported printers 2009-10
Number of supported printers 2010-11
Desktop Strategy

Infrastructure - Server
Number of physical servers excluding Hypervisor hosts
Number of Physical Hypervisor hosts
Number of virtualised (Guest) servers in Production
Number of running\actively used virtualised (Guest) servers in Test/Development
Are any of your resources hosted offsite to a 3rd party? Please specify:
Server plans for 2010/11

Infrastructure - Storage
Number of SAN storage devices
Total SAN Capacity \ Used (Gb)
Is your SAN Replicated
Number of NAS storage devices
Total NAS Capacity \ Used (Gb)
Storage plans for 2010/11

Infrastructure - Network
Which network vendor are you using for your wired Infrastructure
Which network vendor are you using for your wireless Infrastructure
Total number of Core Switches
Total number of Edge Switches\Hubs
Is your backbone Network Resilient (e.g. using Spanning Tree) - Please specify
Age of the Core switches
Age of the Edge switches
Total number of wireless Controllers
Total number of wireless Access Points
Is your wireless environment resilient - please specify:
Age of the Core wireless controllers
Age of the wireless Aps
Network plans for 2010/11

Infrastructure - Backup / Security
Backup Software Used through out your organisation
Are backups performed by a third party e.g. Offsite managed solution
Which Backup Methods are implemented across your estate
Attach a copy of your backup strategy

Software Support
Number of supported Core IT Systems
Number of supported other IT Systems
Do you have a clearly defined service catalogue? Please provide evidence
Are critical system availability reports produced? Please provide summary report from Apr 09-Mar 10

User Support
Total users supported
Number of sites supported
Number of IT Service Requests Apr 09-10
Does the local IT Service Desk act as a central service for other back office functions e.g. Facilities, HR?

National IM&T
What NPfIT systems do you use

Yours faithfully,

P Brown

Freedom of Information,

1 Attachment

Dear P Brown,

Please find the attached document in relatio to your recent freedom of
information request.

Regards,

Barbara Appleby
Information Governance Officer
Avon & Wiltshire Mental Health Partnership Trust
Jenner House, Langley Business Park, Chippenham, Wilts, SN15 1QQ

Tel 01249468232 Fax 01249468073

www.awp.nhs.uk

www.awp.nhs.uk/confidence

show quoted sections

Freedom of Information,

7 Attachments

Dear P Brown,

Please find the attached documents in relation to your recent Freedom of
Information request.

<<0406 Response Letter.pdf>> <<AWP IMT Strategy 2007-2011 Version 1 0
(2).pdf>> <<Critical System Availability Report.pdf>> <<EMT Report
2010-04-13 IT Workplan 2010-11 Version 1.pdf>> <<I T (subgroup) M12.pdf>>
<<IMT Budget Statement M3.pdf>> <<IT-009 - Backup Strategy and
Procedure.pdf>>

Regards,

Barbara Appleby
Information Governance Officer
Avon & Wiltshire Mental Health Partnership Trust
Jenner House, Langley Business Park, Chippenham, Wilts, SN15 1QQ

Tel 01249468232 Fax 01249468073

[1]www.awp.nhs.uk

[2]www.awp.nhs.uk/confidence

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References

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1. http://www.awp.nhs.uk/
2. http://www.awp.nhs.uk/confidence