Improve Branch Profitability

Mr. Guy Forkes made this Freedom of Information request to Post Office Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Post Office Limited.

Dear Post Office Limited,

One of your mission statements for 2022/2023 is to "improve branch profitability".
To do this, you state, "We will help improve Branch Profitability if we do all we can to grow sales, to take cost out at the centre and help take cost out for our Postmasters in running their Post Office branches."

1. What was your baseline year to track this improvement?
2. How are you measuring branch profitability?
3. What are the early indications of improvement in the areas you have stated above?
4. When will you publish the improvements you have made to enable this?
5. How does this differ for Postmasters, Strategic Partners and DMBs?

Yours faithfully,

Mr. Guy Forkes

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/00383

Dear Guy Forkes,

Thank you for your request for information which was received on 6th
March. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 8th
April.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

Dear [email address],

A response to this was due on the 8th April. It is now the 18th April and i have not received a request to extend.
Why is there a consistent delay on responses please?

Yours sincerely,

Mr. Guy Forkes

information.rights@postoffice.co.uk, Post Office Limited

1 Attachment

Dear Guy Forkes,

Please find attached the response relating to your Freedom of Information
request.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER