Implementation costs and timescales

Anne Cleves made this Freedom of Information request to Neath Port Talbot County Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Neath Port Talbot County Borough Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Anne Cleves

FOI Team, Neath Port Talbot County Borough Council

Thank you for your Freedom of Information request, which was received today. We are generally required by the Freedom of Information Act 2000 to provide you with a response within 20 working days, which will be on or before 6th December 2017. If we require any clarification or further details, we will contact you as soon as possible, if this is the case, then the timescale for response specified above may be subject to change.
If you have any queries, please do not hesitate to contact me.
Thank you
FOI Team

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Dear FOI Team,

This request is now overdue. By law you should have responded by now.

Please provide me with your answer immediately.

Yours sincerely,

Anne Cleves

FOI Team, Neath Port Talbot County Borough Council

Ms Cleves,
Further to your email below, I confirm I have forwarded your email to the Directorate responsible who will respond to you directly.
Thank you
FOI Team

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.
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Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith wedi'i ryng-gipio na'i newid.

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Yvonne Jenkins, Neath Port Talbot County Borough Council

6 Attachments

Good afternoon,

 

Please accept my apologies for the delay in responding to your request
under the Freedom of Information Act, please see our response below.  

 

“Neath Port Talbot Council have not actually implemented a new Children’s
Services system because NPT inherited the existing system from West
Glamorgan

County Council on reorganisation in 1996 and develop / maintain the system
in-house.

 

The Children’s Services system modules have been amended over the years by
in-house developers.  

Dependant on the nature of the change some upgrades / rewrites have taken
up to six months development time. The old and new system modules usually

run alongside each other until cases in the old version have been closed
down”

 

If you are dissatisfied with the response to your request, under the
Authority’s FOI Policy, you may appeal in writing setting out the reasons
why you think the decision is erroneous, to the Authority’s Monitoring
Officer at the following address:-

 

Head of Legal Services & Monitoring Officer

Civic Centre

Port Talbot

SA13 1PJ

 

Please be advised that in the event that you decide to appeal to the
Monitoring Officer and are dissatisfied with his response, you are
entitled under the FOI legislation to appeal directly to the Information
Commissioner, whose address is:-

 

Wycliffe House

Water Lane

Wilmslow

SK9 4AF

Website: [1]www.ico.org.uk.

 

 

Yvonne Jenkins

Directorate Support Coordinator

Directorate Support Team

Tel: 01639 763035

 
Neath Port Talbot County Borough Council/ Cyngor Bwrdeistref Sirol Castell-nedd Port Talbot Tel/ Ffôn: 01639 763035
 

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.

Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni
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This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are
addressed.  If you have received this email in error, please notify the
sender immediately. Please note also that there is no guarantee that this
email or any attachment is virus free or has not been intercepted or
amended.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os
ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person
a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad
yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith
wedi'i ryng-gipio na'i newid.

 

 

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