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Implementation costs and timescales

Iona Moore made this Freedom of Information request to Merthyr Tydfil Council

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Dear Merthyr Tydfil Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Iona Moore

FOI (Freedom of Information), Merthyr Tydfil Council

Dear Sir/Madam

 

RE:     Freedom Of Information Act 2000 – INFORMATION Request

 

We acknowledge your request for information about case management software
received by the Data Disclosure and Records Officer on 8^th November 2017.

 

We are considering your request and you will receive the Councils full
response within the [1]statutory time limit of 20 working days, which in
this instance is no later than 6^th December 2017, unless the information
is exempt or we require additional time to consider whether disclosure is
in the public interest in accordance with [2]Section 2 of the Act.  

 

The [3]Act defines a number of exemptions which may prevent release of the
information you have requested. Before we provide the information we will
consider whether it is proper to release it and if any of the exemption
categories do apply then the information may not be released. We will tell
you if this is the case, and you will have a right of appeal. If the
information you request contains reference to a third party then they may
be consulted prior to a decision being taken on whether or not to release
the information to you. You may have to pay a fee for this information; we
will consider this and let you know. If a fee is applicable the Council
will issue you with a Fees Notice. The 20 working day time limit will not
start until we receive your payment. If you have any queries or concerns,
please contact the Data Disclosure and Records Officer on 01685 725000 or
[4][Merthyr Tydfil Council request email]. You can find out more about the Act from the
Information Commissioner at:

 

Information Commissioner’s Office (Wales)

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

 

Tel: 029 2067 8400 

Fax: 029 2067 8399

Email: [5][email address]

Website: [6]www.ico.org.uk

 

Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located in the find it
section of our external website ([7]www.merthyr.gov.uk). Please click
[8]HERE to view our disclosure log.

 

Yours faithfully

 

Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

 

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

Ffon/Tel: 01685 725000

E-bost/E-mail: [9][Merthyr Tydfil Council request email]

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

We welcome correspondence in Welsh and this will not lead to a delay.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Teleffon\Telephone: 01685 725000

[10]http://www.merthyr.gov.uk

References

Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. http://www.legislation.gov.uk/ukpga/2000...
3. http://www.legislation.gov.uk/ukpga/2000...
4. mailto:[Merthyr Tydfil Council request email]
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/English/Servic...
9. mailto:[Merthyr Tydfil Council request email]
10. http://www.merthyr.gov.uk/

FOI (Freedom of Information), Merthyr Tydfil Council

Dear Sir/Madam

RE:     Freedom Of Information Act 2000 – INFORMATION Request

We have considered your request and provide the following information:

 

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes/No

 

If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender?

Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?

 

No – we have not implemented specific software.   We have recently adopted
the new Welsh Community Care Information System (WCCIS) for recording and
management of service user information all areas of MTCBC Social Services
(not just Children’s Services).  The new system (implemented July 2017)
has been customised to meet practitioner needs; which includes the ability
for case management.  With regards to timescales – the ‘Deployment Order’
was signed in August 2016 and new system go live 1^st July 2017.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by this department will have been produced by
government officials and will be Crown Copyright. You can find details on
the arrangements for re-using Crown copyright from [1]The National
Archives.

 

We supply this based on your original request. If this is not what you
wanted or if you feel we have not fully understood your request please do
not hesitate to contact us to clarify your exact requirements. If you have
any queries or concerns or are in any way dissatisfied with the handling
of your request and you wish to make a complaint please contact the
Information Governance Team on 01685 725000 or [2][Merthyr Tydfil Council request email]. If
you are not satisfied with the outcome of your complaint please contact
the Councils Complaints Team on 01685 725000 or
[3][email address], alternatively you may wish to submit a
complaint using the Councils [4]online complaints form. You can find out
more about the Act from the Information Commissioner at:

 

Information Commissioner’s Office (Wales)

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

 

Tel: 029 2067 8400 

Fax: 029 2067 8399

Email: [5][email address]

Website: [6]www.ico.org.uk

Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located on our external
website ([7]www.merthyr.gov.uk). Please click [8]HERE to view our
disclosure log.

 

Yours faithfully

 

Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

 

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

Ffon/Tel: 01685 725000

E-bost/E-mail: [9][Merthyr Tydfil Council request email]

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

We welcome correspondence in Welsh and this will not lead to a delay.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Teleffon\Telephone: 01685 725000

[10]http://www.merthyr.gov.uk

References

Visible links
1. http://www.nationalarchives.gov.uk/
2. mailto:[Merthyr Tydfil Council request email]
3. mailto:[email address]
4. https://eform.merthyr.gov.uk/default.asp...
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/council/data-p...
9. mailto:[Merthyr Tydfil Council request email]
10. http://www.merthyr.gov.uk/

Dear FOI (Freedom of Information),

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Iona Moore

FOI (Freedom of Information), Merthyr Tydfil Council

Dear Sir/Madam

RE:     Freedom Of Information Act 2000 – INFORMATION Request

We have considered your request and provide the following information:

 

To clarify, with regard to the last system you implemented, can you please
provide these exact dates:

1.            The exact date on which you signed the contract for the new
system.

MTCBC Deployment Order signed on 16th August 2016

2.            The exact Go-Live date by the winning supplier specified in
the tender. 

This is a national system – tender documentation not produced by MTCBC. 
Bridgend County Borough Council were the lead procurement body for
delivery of WCCIS.  A procurement mechanism (Master Services Agreement)
was developed so individual organisations could then enter into individual
contracts with the supplier.  For tender related queries and a range of
other information, please visit the Welsh Government website.

3.            The exact Go-Live date by the winning supplier in their
proposal. 

30th June 2017 (however, the first official day of ‘go live’ was 1st July
2017)

4.            The exact date the system went live across all services.

As detailed in the original request - 1^st July 2017

5.            The exact date when the legacy system was switched off or
you stopped paying maintenance for the system.

Not yet switched off – ceases April 2018.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by this department will have been produced by
government officials and will be Crown Copyright. You can find details on
the arrangements for re-using Crown copyright from [1]The National
Archives.

 

We supply this based on your original request. If this is not what you
wanted or if you feel we have not fully understood your request please do
not hesitate to contact us to clarify your exact requirements. If you have
any queries or concerns or are in any way dissatisfied with the handling
of your request and you wish to make a complaint please contact the
Information Governance Team on 01685 725000 or [2][Merthyr Tydfil Council request email]. If
you are not satisfied with the outcome of your complaint please contact
the Councils Complaints Team on 01685 725000 or
[3][email address], alternatively you may wish to submit a
complaint using the Councils [4]online complaints form. You can find out
more about the Act from the Information Commissioner at:

 

Information Commissioner’s Office (Wales)

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

 

Tel: 029 2067 8400 

Fax: 029 2067 8399

Email: [5][email address]

Website: [6]www.ico.org.uk

Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located on our external
website ([7]www.merthyr.gov.uk). Please click [8]HERE to view our
disclosure log.

 

Yours faithfully

 

Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

 

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

Ffon/Tel: 01685 725000

E-bost/E-mail: [9][Merthyr Tydfil Council request email]

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

We welcome correspondence in Welsh and this will not lead to a delay.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Teleffon\Telephone: 01685 725000

[10]http://www.merthyr.gov.uk

References

Visible links
1. http://www.nationalarchives.gov.uk/
2. mailto:[Merthyr Tydfil Council request email]
3. mailto:[email address]
4. https://eform.merthyr.gov.uk/default.asp...
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/council/data-p...
9. mailto:[Merthyr Tydfil Council request email]
10. http://www.merthyr.gov.uk/

We don't know whether the most recent response to this request contains information or not – if you are Iona Moore please sign in and let everyone know.