Implementation costs and timescales

The request was successful.

Dear Lambeth Borough Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Yasmin Cook

Jane Shields, Lambeth Borough Council

Information request
Our reference: IR219297

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Request details:  Case Management Software .
 
We acknowledge receipt of your request for information that was received
on8 November 2017.

We are dealing with your request and aim to respond within 20 working
days, by 6 December 2017.
Thank you for your interest in Lambeth Council.
 
 
Yours sincerely
 
 
Freedom of Information Team
London Borough of Lambeth
E-mail: [Lambeth Borough Council request email]
website: www.lambeth.gov.uk
 
Lambeth - the co-operative council
 

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Sarah Williams4, Lambeth Borough Council

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Information request
Our reference: IR219297

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Dear ‎Sir/Madam‏
 
Thank you for your request for information received on 8 November 2017 .
 
This request is being handled under the Freedom of Information Act 2000.
Please see below our response to your enquiry.

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes/No

 No

 If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender?

 N/A

 Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify.  

If No you are not currently implementing a Children’s Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?

Approximately 6 months from agreement to implementation. This may have
been positively affected by the fact that the new system, Mosaic, was
provided by the same supplier as the outgoing system, Framework-i

 
 Right to Review
If you are dissatisfied with the way in which your Freedom of Information
request has been dealt with you can request an internal review. Tell us
why you are unhappy with our response within 40 working days, and it will
be looked at afresh. We will aim to provide you with our review response
within 20 working days.
 
By email: [Lambeth Borough Council request email] (Please quote the reference number above) or
by writing to: 
 
Freedom of Information
Olive Morris House
18 Brixton Hill
London
SW2 1RD 
 
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
 
 
 
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
 
Enquiry line: 0303 123 1113
 
Thank you for your interest in Lambeth Council.
 
Yours faithfully
 
 
Sarah Williams4
Complaints and Information Officer
 
FOI team
London Borough of Lambeth
 
Tel. 0207 926 1783
E-mail [email address]
Website: [1]www.lambeth.gov.uk
 
Lambeth - a Co-operative Council
 
"This email (and/or attachment) may contain information that is legally
privileged.  If you have received this in error please notify the sender
immediately"
 
 
 

We are working with our partners to build a #BetterLambeth - find out more
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Dear Sarah Williams4,

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Yasmin Cook

Jane Shields, Lambeth Borough Council

Information request
Our reference: IR229609

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Request details:  Contracts .
 
We acknowledge receipt of your request for information that was received
on13 February 2018.

We are dealing with your request and aim to respond within 20 working
days, by 13 March 2018.
Thank you for your interest in Lambeth Council.
 
 
Yours sincerely
 
 
Brooke Holloway
Freedom of Information Team
London Borough of Lambeth
E-mail: [Lambeth Borough Council request email]
website: www.lambeth.gov.uk
 
Lambeth - the co-operative council
 

We are working with our partners to build a #BetterLambeth - find out more
at [1]http://love.lambeth.gov.uk/better

[2]We are working with our partners to build a #BetterLambeth - find out
more at love.lambeth.gov.uk/better

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Merrily Rodriguez, Lambeth Borough Council

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‎Yasmin Cook‏  
‎ 28 February 2018
   Our ref: IR229609

 
Dear Ms Cook
 
Thank you for your request for information received on 13 February 2018.
This request is being handled under the Freedom of Information Act 2000.
 
Your request and our response

To clarify, with regard to the last system you implemented, can you please
provide these exact dates:
1. The exact date on which you signed the contract for the new system.

23rd September 2014.
2. The exact Go-Live date by the winning supplier specified in the tender.

Not specified.
3. The exact Go-Live date by the winning supplier in their proposal.

February 2016.
4. The exact date the system went live across all services.

4th April 2016.

5. The exact date when the legacy system was switched off or you stopped
paying maintenance for the system.

Also 4th April 2016. As mentioned in the previous response, the new
product MOSAIC is essentially a version upgrade of the previous Frameworki
service
 
If you are dissatisfied with the way in which your Freedom of Information
request has been dealt with you can request an internal review. Tell us
why you are unhappy with our response within 40 working days, and it will
be looked at afresh. We will aim to provide you with our review response
within 20 working days.
 
By email: [Lambeth Borough Council request email] (Please quote the reference number above) or
by writing to: 
 
Freedom of Information
Olive Morris House
18 Brixton Hill
London
SW2 1RD 
 
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
 
 
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
 
Enquiry line: 0303 123 1113
 
Thank you for your interest in Lambeth Council.
 
Yours faithfully
 
Merrily Rodriguez
Complaints & Information Officer
FOI team
London Borough of Lambeth
 
Tel.
E-mail [email address]
Website: [1]www.lambeth.gov.uk
 
 
 
Lambeth - a Co-operative Council

We are working with our partners to build a #BetterLambeth - find out more
at [2]http://love.lambeth.gov.uk/better

[3]We are working with our partners to build a #BetterLambeth - find out
more at love.lambeth.gov.uk/better

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Disclaimers apply - full details at
[4]https://www.lambeth.gov.uk/email-disclai...

 

References

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2. http://love.lambeth.gov.uk/better
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