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Implementation costs and timescales

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Dear Enfield Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Ziggy Mahen

complaintsandinformation, Enfield Council

Thank you for your email.

We will respond as soon as possible.

Regards,

Complaints and Access to Information Team,
Enfield Council.

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complaintsandinformation, Enfield Council

Classification: OFFICIAL
Dear Ms Mahen,

Thank you for making a request for information to the London Borough of Enfield.

We are aiming to respond to your request by 06/12/17 and will let you know if we hold the information you requested and whether or not we can release it under the Freedom of Information Act 2000.

We are now making an initial assessment of your request and we will contact you if any clarification is needed.

If you have any queries regarding your request, please contact us at [Enfield Council request email] quoting your reference CRM FOI 3088.

Regards,

Complaints and Access to Information Team

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complaintsandinformation, Enfield Council

Classification: OFFICIAL

Dear Ziggy Mahen,

 

Thank you for your Freedom of Information request. I can confirm that this
information is held by the London Borough of Enfield. Please find below
our responses to your questions

 

Are you currently implementing a new Children’s Social Care Case
Management Software – No

 

If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender?

Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?  Sept 2006 to Sept 2008

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Complaints and Access to Information Team

Email – [1][Enfield Council request email]

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

 

Daniel Ellis

Complaints & Access to Information Officer

Complaints & Access to Information Team

 

Phone: 020 8379 2808

Email: [2][email address]

Website: [3]www.enfield.gov.uk

 

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Classification: OFFICIAL

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2. mailto:[email address]
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8. https://twitter.com/EnfieldCouncil
9. http://www.enfield.gov.uk/
10. http://www.enfield.gov.uk/

Dear complaintsandinformation,

Thank you for your response.

To clarify can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Ziggy Mahen

complaintsandinformation, Enfield Council

Classification: OFFICIAL
Dear Ziggy Mahen,

Please find below a revised response to your Freedom of Information request dated 06/02/18.

We have reviewed your new request and the previous answers given. Upon further investigation we have made an amendment to one of the answers provided in your first request dated November 2017 due to our misreading of a date shown on file. Please find updated answer below. We apologise for any inconvenience caused.

To clarify can you please provide these exact dates:

1. The exact date on which you signed the contract for the new system. Exact Date Unknown – Approx. March 08
2. The exact Go-Live date by the winning supplier specified in the tender. No Go Live date stated in Tender
3. The exact Go-Live date by the winning supplier in their proposal. 1.9.08
4. The exact date the system went live across all services 22 September 2008
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system This system is still in use in the Council.

Amendment shown below to previous Answer.

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off? March 2008 to Sept 2008. This previous system is still in use in the Council.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to:

Complaints and Access to Information Team Email – [Enfield Council request email]

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Regards

Matthew Breslin
Complaints and Access to Information Coordinator- Gateway Services Finance, Resources and Customer Services
0208 379 4397
Enfield Council
39 London Road
Enfield
EN2 6DS

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