Implementation costs and timescales

The request was successful.

Dear Dorset County Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Tabitha Karalis

Freedom of Information, Dorset County Council

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Dear Ms Karalis,

 

Thank you for your Freedom of Information request. Our answers to your
questions are as follows:

 

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes

 

If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender? MOSAIC by
ServelecHSC. Planned Go-Live date of 20^th November 2017.

 

Is this the same with the dates on the tender documents? No

 

If not what is the difference 10 weeks

 

Have there been any additional costs outside the original contract for the
implementation? No

 

If yes, please specify N/A

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off? N/A

 

If you are not completely satisfied with our response, please contact us
again, or write to the complaints officer at: Dorset County Council,
County Hall, Colliton Park, Dorchester, Dorset DT1 1XJ. Or you can follow
the complaints procedure on our website that can be found [1]here. If your
appeal is not resolved to your satisfaction, you have the right to apply
to the Information Commissioner for a decision.

 

Yours sincerely,

 

Freedom of Information Team

Dorset County Council

 

Legal & Democratic   Freedom of Information Team
Services
Records Management Unit
              County
Hall County Hall

Colliton Park [2][Dorset County Council request email]

Dorchester [3]Description:
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Dorset

DT1 1XJ

 

 

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Dear Freedom of Information,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Tabitha Karalis

Freedom of Information, Dorset County Council

Dear Ms Karalis,

Thank you for your email.

Our answers to your follow-up questions are as follows:

1. The exact date on which you signed the contract for the new system. - 5th September 2016
2. The exact Go-Live date by the winning supplier specified in the tender. - 13th March 2017
3. The exact Go-Live date by the winning supplier in their proposal. - 12th September 2017
4. The exact date the system went live across all services. - 20th November 2017
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system. - The last payment for legacy system support and maintenance was made in October 2017.

Yours sincerely,

Freedom of Information Team
Dorset County Council

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