Implementation costs and timescales

The request was successful.

Dear Cheshire West and Chester Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Karen Worwood

Cheshire West and Chester Council

RE: Your request under the Freedom of Information Act 2000

Case Reference: 101004798938

Dear Miss Worwood

Thank you for your email.

It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it.

If we need any further clarification or there is any problem we will be in touch.

In the meantime if you wish to discuss this further please contact me. It would be helpful if you could quote the log number.

Yours sincerely

FOI Unit

Solutions Team

Cheshire West and Chester Council

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FOI West, Cheshire West and Chester Council

Dear Ms Worwood

 

Thank you for your request for information of 7^th November 2017 which has
been logged as 4798938 and has been dealt with under the Freedom of
Information Act 2000. We confirm that Cheshire West and Chester Council
holds information relating to your request.

 

For the purpose of clarity your request has been reproduced below:

 

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes/No

 

If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender?

Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?

 

 

RESPONSE:

 

No - We are not currently implementing a new Children’s Social Care Case
Management system.

 

Our current system went live on 10^th June 2011 which was 7 and a half
months after contract award which was on 24^th October 2010. The previous
system is still in use for legacy purposes.

 

 

We trust this answers your query.

 

The Council considers that your request has been answered in full by
either confirming that information is not held, providing you with the
information requested, or explaining why any information has been withheld
and the reasons for any redaction. Where applicable, the Council has also
told you the reasons for the delay in responding to your request.

 

If you are unhappy with the way your request for information has been
handled you can request a review by writing to the Information Disclosures
Team within 40 working days from the date of the Council’s response.

 

You are entitled to a review by the Council if:

•          You are dissatisfied with the Council’s explanation of why the
application was not dealt with within the 20 working day time limit.

•          All the information requested is not being disclosed and you
have not received an explanation why some information is not being
disclosed.

•          A reason for the disclosures under the request being refused is
not received.

•          You consider that exemptions have been wrongly applied, and/or

•          You consider that a fee has been wrongly applied.

 

Please set out your grounds for seeking a review together with what
specific part of your request those grounds apply to and the outcome you
are seeking. The Council reserves the right to ask you for clarification
of the grounds for your review request if the grounds are not clear, and
to delay commencing the review if such grounds are not provided.

 

The Information Disclosures Team can be contacted by email via:
[Cheshire West and Chester Council request email] or at the following address:

 

Information Governance

Cheshire West and Chester Council

HQ

58 Nicholas Street

Chester

CH1 2NP

 

The Information Disclosures Team will acknowledge a request for an
internal review within 5 working days and complete the review as soon as
possible and no later than 40 working days from receipt of the request.

 

More information about the Council’s internal review process can be found
via:

 

http://www.cheshirewestandchester.gov.uk...

 

If you remain dissatisfied following the outcome of your review, you have
a right of appeal to the Information Commissioner at:

 

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: www.ico.org.uk

 

There is no charge for making an appeal.

 

Yours sincerely

 

Information Governance

Cheshire West and Chester Council

 

 

FD / PD (INH) / PD (Ex) / PD (Fees) / ND (Info Not Held) / ND (Ex) / ND
(Fees) / Advice & Assistance

 

 

 

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