Implementation costs and timescales

Karen Worwood made this Freedom of Information request to Ceredigion Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Ceredigion Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Karen Worwood

Ceredigion CE Freedom Of Information, Ceredigion Council

Diolch am eich neges e-bost a fydd yn cael sylw gan y swyddog cyswllt
priodol maes o law.

 

Thank you for your e-mail communication which will receive attention from
the appropriate link officer

 

--

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion Council

4 Attachments

Dear Karen Worwood,

 

Many thanks for your e-mail dated 7^th November 2017.

 

The content of your e-mail forms a request under the Freedom of
Information Act 2000 and Ceredigion County Council has a timeframe of 20
working days in which to respond, which is on or before 5^th December
2017.

 

We will therefore be in further contact with you.

 

Yours sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[1][email address].cymru  / [2][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[3][email address].cymru  /  [4][Ceredigion Council request email]

 

[5]www.ceredigion.gov.uk
[6]cid:image002.png@01D34C17.0D8B5430[7]cid:image003.png@01D34C17.0D8B5430 [8]cid:image004.png@01D34C17.0D8B5430

 

[9]cid:image005.png@01D34C17.0D8B5430

 

 

--

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

References

Visible links
1. mailto:[email address].cymru
2. mailto:[email address]
3. mailto:[email address].cymru
4. mailto:[Ceredigion Council request email]
5. http://www.ceredigion.gov.uk/
6. http://twitter.com/CSCeredigion
7. https://www.facebook.com/CeredigionCC?_r...

Ceredigion CE Freedom Of Information, Ceredigion Council

4 Attachments

Dear Karen Worwood,

 

Many thanks for your Freedom of Information request dated 7th November
2017. Please accept our sincere apologies for the delay in responding to
your request.

 

The information you have requested is as follows:

 

-       Are you currently implementing a new Children’s Social Care Case
Management Software?     

            No

 

-       If yes you are implementing a system then please provide what
Children’s Social Care Case Management Software are you implementing and
when is the planned go-live date of all functionality as per the tender?

            N/A

 

-       Is this the same with the dates on the tender documents? If not
what is the difference Have there been any additional costs outside the
original contract for the implementation? If yes, please
specify           

            N/A

 

-       If No you are not currently implementing a Children’s  Social Care
Case Management Software, with regard to the last system you implemented
how long in months from contract award date did the software to go live
and the previous case management to be switched off?

            11 months

 

I hope that this information will be of assistance but if you have any
complaints in relation to this FOI response the Council does operate an
internal appeals procedure. If you wish to utilise this procedure then
please write to, Mr Alun Williams, Cyngor Sir Ceredigion County Council,
Neuadd Cyngor Ceredigion, Penmorfa, Aberaeron, Ceredigion, SA46 OPA or via
email through [1][Ceredigion Council request email].

 

Yours Sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[2][email address].cymru  / [3][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[4][email address].cymru  /  [5][Ceredigion Council request email]

 

[6]www.ceredigion.gov.uk
[7]cid:image002.png@01D34C17.0D8B5430[8]cid:image003.png@01D34C17.0D8B5430 [9]cid:image004.png@01D34C17.0D8B5430

 

[10]cid:image005.png@01D34C17.0D8B5430

 

 

 

--

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

References

Visible links
1. mailto:[Ceredigion Council request email]
2. mailto:[email address].cymru
3. mailto:[email address]
4. mailto:[email address].cymru
5. mailto:[Ceredigion Council request email]
6. http://www.ceredigion.gov.uk/
7. http://twitter.com/CSCeredigion
8. https://www.facebook.com/CeredigionCC?_r...

Dear Ceredigion CE Freedom Of Information,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Karen Worwood

Ceredigion CE Freedom Of Information, Ceredigion Council

Diolch am eich neges e-bost a fydd yn cael sylw gan y swyddog cyswllt
priodol maes o law.

 

Thank you for your e-mail communication which will receive attention from
the appropriate link officer

 

--

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

Ceredigion CE Freedom Of Information, Ceredigion Council

4 Attachments

Dear Karen Worwood,

 

Many thanks for your e-mail dated 26th February 2018.

 

The content of your e-mail forms a request under the Freedom of
Information Act 2000 and Ceredigion County Council has a timeframe of 20
working days in which to respond, which is on or before 26th March 2018.

 

We will therefore be in further contact with you.

 

Yours sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[1][email address].cymru  / [2][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[3][email address].cymru  /  [4][Ceredigion Council request email]

 

[5]www.ceredigion.gov.uk
[6]cid:image002.png@01D34C17.0D8B5430[7]cid:image003.png@01D34C17.0D8B5430 [8]cid:image004.png@01D34C17.0D8B5430

 

[9]cid:image005.png@01D34C17.0D8B5430

--

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

References

Visible links
1. mailto:[email address].cymru
2. mailto:[email address]
3. mailto:[email address].cymru
4. mailto:[Ceredigion Council request email]
5. http://www.ceredigion.gov.uk/
6. http://twitter.com/CSCeredigion
7. https://www.facebook.com/CeredigionCC?_r...

Ceredigion CE Freedom Of Information, Ceredigion Council

4 Attachments

Dear Karen Worwood,

 

Many thanks for your Freedom of Information request dated 26^th February
2018.

 

The information you have requested is as follows:

 

1. The exact date on which you signed the contract for the new system.

August 2015

 

2. The exact Go-Live date by the winning supplier specified in the tender.

N/A - We were not disclosed an exact date as to when we were to go live -
a template plan was provided

 

3. The exact Go-Live date by the winning supplier in their proposal.

July 2016

 

4. The exact date the system went live across all services.

August 2016

 

5. The exact date when the legacy system was switched off or you stopped
paying maintenance for the system.

August 2016

 

I hope that this information will be of assistance but if you have any
complaints in relation to this FOI response the Council does operate an
internal appeals procedure. If you wish to utilise this procedure then
please write to, Mr Alun Williams, Cyngor Sir Ceredigion County Council,
Neuadd Cyngor Ceredigion, Penmorfa, Aberaeron, Ceredigion, SA46 OPA or via
email through [1][Ceredigion Council request email]

 

Yours sincerely,

FOI Team

 

Tîm Cwynion a Rhyddid Gwybodaeth

Complaints & Freedom of Information Team 

Cyngor Sir Ceredigion County Council

Canolfan Rheidol
Rhodfa Padarn
Llanbadarn Fawr
Aberystwyth
Ceredigion
SY23 3UE

 

01545 574151

 

Cwynion / Complaints

[2][email address].cymru  / [3][email address]

 

Rhyddid Gwybodaeth / Freedom of Information

[4][email address].cymru  /  [5][Ceredigion Council request email]

 

[6]www.ceredigion.gov.uk
[7]cid:image002.png@01D34C17.0D8B5430[8]cid:image003.png@01D34C17.0D8B5430 [9]cid:image004.png@01D34C17.0D8B5430

 

[10]cid:image005.png@01D34C17.0D8B5430

 

--

Ymwadiad:

Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.

Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.

O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.

Disclaimer:

While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.

The information in this email and any attachments is intended solely for
the attention and use of the named addressee(s). If you are not the
intended recipient, or person responsible for delivering this information
to the intended recipient, please notify the sender immediately. Unless
you are the intended recipient or his/her representative you are not
authorised to, and must not, read, copy, distribute, use or retain this
message or any part of it.

Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.

References

Visible links
1. mailto:[Ceredigion Council request email]
2. mailto:[email address].cymru
3. mailto:[email address]
4. mailto:[email address].cymru
5. mailto:[Ceredigion Council request email]
6. http://www.ceredigion.gov.uk/
7. http://twitter.com/CSCeredigion
8. https://www.facebook.com/CeredigionCC?_r...