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Implementation costs and timescales

Mia Bonas made this Freedom of Information request to Torbay Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Mia Bonas to read recent responses and update the status.

Dear Torbay Borough Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Mia Bonas

Freedom of Information, Torbay Borough Council

Dear Ms Bonus

Thank you for your request for information, which was received on 13 November 2017. We are currently processing your request and will contact you within 20 working days.

If you have any queries regarding your request, please do not hesitate to contact us, quoting the reference number above in all communications.

Yours sincerely

Katherine Boyer
Information Compliance Apprentice
Torbay Council
 
Phone: 01803 207034
Mail: Information Compliance, Torbay Council, Town Hall, Castle Circus, Torquay, TQ1 3DR

The Information Compliance Team will aim to acknowledge correspondence within 3 working days unless a restriction is in place.

This email and any attachments are intended solely for the use of the intended recipient(s) and may contain confidential information and/or may be legally privileged. If you have received this email in error, please notify the sender immediately and delete this email.

show quoted sections

Freedom of Information, Torbay Borough Council

2 Attachments

Dear Ms Bonus

 

Further to your request received on 13 November 2017, I confirm that
Torbay Council has now considered your request under the Freedom of
Information Act 2000.

 

Our response is attached.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purpose of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder.

 

Torbay Council publishes Access to Information requests and responses on
its online Disclosure Log. Only requests deemed to be in the public
interest will be included and any request included within this log will be
de-personalised accordingly.

 

To view the Council’s Disclosure Log, please visit
[1]www.torbay.gov.uk/disclosurelog

 

If you have any queries about this email please do not hesitate to contact
me directly, quoting the reference number listed at the top of this letter
in all communications.

 

If you are unhappy with the Council’s response to your request you may
request an Internal Review, your request must be made in writing setting
out the reasons you are unhappy within 40 working days of receiving the
response, you can request an Internal Review by writing to Information
Compliance, Town Hall, Castle Circus, Torquay, TQ1 3DR.

 

If after going through the Council’s Internal Review process you are still
not satisfied, you can contact the Information Commissioner direct.

 

Information Helpline: 0303 123 1113
Commissioner 01625 545 745
 
Wycliffe [2][email address]
House Email:
[3]www.ico.org.uk
Water Lane Website:

Wilmslow

Cheshire SK9
5AF

 

Yours sincerely

 

 

Bee Laithwaite

Information Compliance Support Officer

Torbay Council

Torquay Town Hall

Castle Circus

Torquay

TQ1 3DR

01803 207177

*: [4][email address]

[5]cid:image001.png@01CF5A20.BA7692A0

 

The Information Compliance Team will aim to acknowledge correspondence
within 3 working days unless a restriction is in place.

 

 

Please note...
Communications with Torbay Council may be monitored and/or recorded for
lawful purposes. This email is confidential and may also be privileged. If
you are not the intended recipient please notify the sender and delete the
message from your system immediately. The views in this message are
personal; they are not necessarily those of Torbay Council.

References

Visible links
1. http://www.torbay.gov.uk/disclosurelog
2. mailto:[email address]
3. http://www.ico.org.uk/
4. mailto:[email address]

Dear Freedom of Information,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Mia Bonas

Freedom of Information, Torbay Borough Council

Dear Ms Bonus

Thank you for your request for information, which was received on 21 February 2018. We are currently processing your request and will contact you within 20 working days.

If you have any queries regarding your request, please do not hesitate to contact us, quoting the reference number above in all communications.

Yours sincerely

Katherine Boyer
Information Compliance Apprentice
Torbay Council
 
Phone: 01803 207034
Mail: Information Compliance, Torbay Council, Town Hall, Castle Circus, Torquay, TQ1 3DR

The Information Compliance Team will aim to acknowledge correspondence within 3 working days unless a restriction is in place.

This email and any attachments are intended solely for the use of the intended recipient(s) and may contain confidential information and/or may be legally privileged. If you have received this email in error, please notify the sender immediately and delete this email.

show quoted sections

Freedom of Information, Torbay Borough Council

1 Attachment

Dear Ms Bonus

 

Further to your request received on 21 February 2018, I confirm that
Torbay Council has now considered your request under the Freedom of
Information Act 2000.

 

Our response is attached.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purpose of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder.

 

Torbay Council publishes Access to Information requests and responses on
its online Disclosure Log. Only requests deemed to be in the public
interest will be included and any request included within this log will be
de-personalised accordingly.

 

To view the Council’s Disclosure Log, please visit
[1]www.torbay.gov.uk/disclosurelog

 

If you have any queries about this email please do not hesitate to contact
me directly, quoting the reference number listed at the top of this letter
in all communications.

 

If you are unhappy with the Council’s response to your request and wish to
make a complaint please write to Information Compliance, Town Hall, Castle
Circus, Torquay, TQ1 3DR or complete the on-line complaint form that can
be found at [2]www.torbay.gov.uk.

 

If after going through the Council’s complaints process you are still not
satisfied, you can contact the Information Commissioner direct.

 

Information Helpline: 0303 123 1113
Commissioner 01625 545 745
 
Wycliffe [3][email address]
House Email:
[4]www.ico.org.uk
Water Lane Website:

Wilmslow

Cheshire SK9
5AF

 

Yours sincerely

 

 

Katherine Boyer

Information Compliance Apprentice

Torbay Council

 

Phone: 01803 207034

Mail: Information Compliance, Torbay Council, Town Hall, Castle Circus,
Torquay, TQ1 3DR

 

The Information Compliance Team will aim to acknowledge correspondence
within 3 working days unless a restriction is in place.

 

This email and any attachments are intended solely for the use of the
intended recipient(s) and may contain confidential information and/or may
be legally privileged. If you have received this email in error, please
notify the sender immediately and delete this email.

 

Please note...
Communications with Torbay Council may be monitored and/or recorded for
lawful purposes. This email is confidential and may also be privileged. If
you are not the intended recipient please notify the sender and delete the
message from your system immediately. The views in this message are
personal; they are not necessarily those of Torbay Council.

References

Visible links
1. http://www.torbay.gov.uk/disclosurelog
2. http://www.torbay.gov.uk/
3. mailto:[email address]
4. http://www.ico.org.uk/

We don't know whether the most recent response to this request contains information or not – if you are Mia Bonas please sign in and let everyone know.