Implementation costs and timescales

Karen Worwood made this Freedom of Information request to Buckinghamshire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Buckinghamshire County Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Karen Worwood

Freedom of Information Mailbox, Buckinghamshire County Council

Dear Customer,

 

Thank you for contacting Buckinghamshire County Council.

 

Please be assured that your email is important to us.

 

Your enquiry has been received and we will respond as soon as possible,
but the statutory deadlines to respond are as follows:

 

Data Protection Act 1998 - 40 calendar days.

 

Freedom of Information Act 2000 - 20 working days.

 

Further information on our services can be found at: [1]www.buckscc.gov.uk

 

Information on the Council is available [2]here and independent guidance
is available from the Information Commissioner at: [3]http://ico.org.uk/

 

 

Kind regards,

 

Freedom of Information Team

 

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7. mailto:[email address]

Freedom of Information Mailbox, Buckinghamshire County Council

Dear Ms Worwood    

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

FOI/17/1350

 

Thank you for contacting Buckinghamshire County Council.

 

Your request for information regarding Children’s Social Care Case
Management Software has now been considered and our response is as
follows:

 1. Are you currently implementing a new Children’s Social Care Case
Management Software? No
 2. If yes you are implementing a system then please provide what
Childrens Social Care Case Management Software are you implementing
and when is the planned go-live date of all functionality as per the
tender? N/A

 

 3. Is this the same with the dates on the tender documents? If not what
is the difference? Have there been any additional costs outside the
original contract for the implementation? If yes, please specify N/A

 

 4. If No you are not currently implementing a Childrens  Social Care Case
Management Software, with regard to the last system you implemented
how long in months from contract award date did the software to go
live and the previous case management to be switched off?

We implemented our current Children’s Social Care Case Management system
in two phases in 2007, the project took approximately 12 months to
complete. The new system remained connected to the previous legacy system
via robotics software, this was discontinued in January 2010.  

 

 

If you have any further questions then please do not hesitate to get in
touch.

 

If you have a complaint about the handling of your request then please use
the Council’s complaints procedure (at Stage 3) in the first instance.

 

This is available at:
[1]http://www.buckscc.gov.uk/sites/bcc/abou...

 

Or by writing to:

FOI Monitoring Officer

Buckinghamshire County Council

County Hall

Aylesbury

Bucks

HP20 1UA

Or via email: [2][Buckinghamshire County Council request email]

 

You can also then complain to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 
Tel: 0303 123 1113
Fax: 01625 524510

Email: [3][email address]
[4]www.ico.org.uk

 

With kind regards

 

Joanna Kelly

Freedom of Information

[5][Buckinghamshire County Council request email]

 

Buckinghamshire County Council

G41, Ground Floor, New County Offices

Walton Street, Aylesbury, Bucks, HP20 1UA

 

 

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Buckinghamshire County Council Email Disclaimer

This Email, and any attachments, may contain Protected or Restricted
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addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this Email has been misdirected, please
notify the author or [9][email address] immediately. If you are
not the intended recipient you must not disclose, distribute, copy, print
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copies must be deleted immediately. Whilst we take reasonable steps to try
to identify any software viruses, any attachments to this Email may
nevertheless contain viruses which our anti-virus software has failed to
identify. You should therefore carry out your own anti-virus checks before
opening any documents.

Buckinghamshire County Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this email.

All GCSx traffic may be subject to recording and / or monitoring in
accordance with relevant legislation.

The views expressed in this email are not necessarily those of
Buckinghamshire County Council unless explicitly stated.

This footnote also confirms that this email has been swept for content and
for the presence of computer viruses.

References

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5. mailto:[Buckinghamshire County Council request email]
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Dear Freedom of Information Mailbox,
Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Karen Worwood

Freedom of Information Mailbox, Buckinghamshire County Council

Dear Customer,

 

Thank you for contacting Buckinghamshire County Council.

 

Please be assured that your email is important to us.

 

Your enquiry has been received and we will respond as soon as possible,
but the statutory deadlines to respond are as follows:

 

Data Protection Act 1998 - 40 calendar days.

 

Freedom of Information Act 2000 - 20 working days.

 

Further information on our services can be found at: [1]www.buckscc.gov.uk

 

Information on the Council is available [2]here and independent guidance
is available from the Information Commissioner at: [3]http://ico.org.uk/

 

 

Kind regards,

 

Freedom of Information Team

 

[4]Be A Good Neighbour
Buckinghamshire County Council

Visit our Web Site : [5]http://www.buckscc.gov.uk

Buckinghamshire County Council Email Disclaimer

This Email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this Email has been misdirected, please
notify the author or [6][email address] immediately. If you are
not the intended recipient you must not disclose, distribute, copy, print
or rely on any of the information contained in it or attached, and all
copies must be deleted immediately. Whilst we take reasonable steps to try
to identify any software viruses, any attachments to this Email may
nevertheless contain viruses which our anti-virus software has failed to
identify. You should therefore carry out your own anti-virus checks before
opening any documents.

Buckinghamshire County Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this email.

All GCSx traffic may be subject to recording and / or monitoring in
accordance with relevant legislation.

The views expressed in this email are not necessarily those of
Buckinghamshire County Council unless explicitly stated.

This footnote also confirms that this email has been swept for content and
for the presence of computer viruses.

References

Visible links
1. http://www.buckscc.gov.uk/
2. http://www.buckscc.gov.uk/about-your-cou...
3. http://ico.org.uk/
4. https://www.buckscc.gov.uk/services/care...
5. http://www.buckscc.gov.uk/
6. mailto:[email address]

Freedom of Information Mailbox, Buckinghamshire County Council

Dear Ms Worwood

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your further query.

1. The exact date on which you signed the contract for the new system.
17th October 2006

2. The exact Go-Live date by the winning supplier specified in the tender
December 2006

3. The exact Go-Live date by the winning supplier in their proposal.
December 2006

4. The exact date the system went live across all services.
August 2007

5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.
Switched off on January 2010, up to this point all transaction updates had been mirrored in both the new and legacy systems.

If you have a complaint about the handling of your request then please use the Council’s complaints procedure in the first instance by writing to:
FOI Monitoring Officer
Buckinghamshire County Council
County Hall
Aylesbury
Bucks
HP20 1UA
Or via email: [Buckinghamshire County Council request email]

You can also then complain to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Fax: 01625 524510
Email: [email address]
www.ico.org.uk

Regards

Neil Doling

Freedom of Information Officer

Assistant Chief Executive’s Service | Strategy & Policy | Customer Experience & Communications

[Buckinghamshire County Council request email]
http://www.buckscc.gov.uk/bcc/foi/freedo...
Buckinghamshire County Council
County Hall
Walton Street
Aylesbury
Buckinghamshire
HP20 1UA

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