Implementation costs and timescales
Dear Bracknell Forest Borough Council,
Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No
If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify
If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?
Yours faithfully,
Zoe Limic
Dear Zoe Limic
Thank you for your request for information, below, which was received by the Council on 07/11/2017 and I will deal with under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 05/12/2017) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.
If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.
Yours sincerely
Information Compliance Team
Legal Services
Corporate Services Department
Bracknell Forest Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Web: www.bracknell-forest.gov.uk
Information Compliance-Officer
Legal Services
Resources
Bracknell Forest Council
Tel: 01344 352000
Email: [email address]
Web: www.bracknell-forest.gov.uk
From: [email address]>
Sent: 27^th November 2017
Dear Zoe Limic
I am writing to confirm that the council has completed the processing of
your request for information which was received on 7^th November 2017.
Please find below a copy of your request, followed by the Council’s
response.
1. Are you currently implementing a new Children’s Social Care Case
Management Software –No
2. If yes you are implementing a system then please provide what
Children’s Social Care Case Management Software are you implementing and
when is the planned go-live date of all functionality as per the tender?
Not applicable
3. Is this the same with the dates on the tender documents? If not what is
the difference N/A
4. Have there been any additional costs outside the original contract for
the implementation? If yes, please specify N/A
5. If No you are not currently implementing a Children’s Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off? 18 months
You may also find it helpful to refer to our web page
[1]http://www.bracknell-forest.gov.uk/selli... which contains
other helpful information as well.
If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should use the Comments, Compliments and Complaints procedure which
can be found at
http://www.bracknell-forest.gov.uk/comme....
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Sent on behalf of;
Solicitor
Information Compliance Team
Legal Services
Resources
Bracknell Forest Borough Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Information Compliance-Officer
Legal Services
Resources
Bracknell Forest Council
Tel: 01344 352000
Email: [email address]
Web: www.bracknell-forest.gov.uk
References
Visible links
1. http://www.bracknell-forest.gov.uk/selli...
Dear Information Compliance-Officer,
Thank you for your response.
To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.
Yours sincerely,
Zoe Limic
Dear Zoe Limic
Thank you for your request for information, below, which was received by the Council on 06/02/2018 and I will deal with under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 06/03/2018) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.
If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.
Yours sincerely
Information Compliance Team
Legal Services
Corporate Services Department
Bracknell Forest Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Web: www.bracknell-forest.gov.uk
Information Compliance-Officer
Legal Services
Resources
Bracknell Forest Council
Tel: 01344 352000
Email: [email address]
Web: www.bracknell-forest.gov.uk
From: [email address]>
Sent: 6^th March 2018
Dear Zoe Limic
I am writing to confirm that the council has completed the processing of
your request for information which was received on 6^th February 2018.
Please find below a copy of your request, followed by the Council’s
response.
REQUEST AND RESPONSE
To clarify, with regard to the last system you implemented, can you please
provide these exact dates:
1. The exact date on which you signed the contract for the new
system. 5th November 2007
2. The exact Go-Live date by the winning supplier specified in the
tender. - November 2007 specified in ITT sent to suppliers
3. The exact Go-Live date by the winning supplier in their proposal.
– 30^th November 2007
4. The exact date the system went live across all services. – 16th
June 2008
5. The exact date when the legacy system was switched off or you
stopped paying maintenance for the system. June 2010
You may also find it helpful to refer to our web page
[1]http://www.bracknell-forest.gov.uk/selli... which contains
other helpful information as well.
If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should use the Comments, Compliments and Complaints procedure which
can be found at
http://www.bracknell-forest.gov.uk/comme....
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Sent on behalf of;
Solicitor
Information Compliance Team
Legal Services
Resources
Bracknell Forest Borough Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Information Compliance-Officer
Legal Services
Resources
Bracknell Forest Council
Tel: 01344 352000
Email: [email address]
Web: www.bracknell-forest.gov.uk
References
Visible links
1. http://www.bracknell-forest.gov.uk/selli...
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