Dear North Yorkshire County Council,
Are you currently implementing a new Adult Social Care Case Management Software – Yes/No
If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify
If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?
Thank you for contacting North Yorkshire County Council (NYCC). We confirm
that we have received your correspondence.
If you have submitted a new Freedom of Information (FOI) or Environmental
Information Regulations (EIR) request to NYCC - we will contact you as
soon as possible if we need any more information from you to respond to
your request. If we do not need any more information we will pass your
request onto the appropriate officer to respond. A response will be sent
to you as soon as possible, and within 20 working days as required by the
If you have requested an internal review of an FOI or EIR response sent to
you by NYCC or otherwise expressed dissatisfaction about an FOI or EIR
response – we will respond to you as soon as possible and within 20
working days, in accordance with best practice guidance.
If you have raised a data protection concern about the way in which NYCC
has handled your personal information – we will respond to you as soon as
possible and within 20 working days, in accordance with legal
requirements/best practice guidance.
If you have asked to be removed from a mailing list – we will forward your
request onto the relevant department for action.
If your correspondence relates to an existing case - we will forward it to
the relevant officer for consideration and action as required.
Copied correspondence - we do not respond to correspondence that has been
copied to us.
For any other enquiry – NYCC will contact you shortly.
If your enquiry is urgent and you request an immediate response please
call the information governance team on 01609 532526.
The information governance team
Good Afternoon Yasmin
Please find attached the completed FOI that you requested.
Should you require any further information please do not hesitate to
contact Infogov – Veritau at [email address] .
Technology & Change
North Yorkshire County Council
Telephone: 01609 533356 | x3356
Email: [email address]
Access your county council services online 24 hours a day, 7 days a week
Any opinions or statements expressed in this e-mail are those of the
individual and not necessarily those of North Yorkshire County Council.
This e-mail and any files transmitted with it are confidential and solely
for the use of the intended recipient. If you receive this in error,
please do not disclose any information to anyone, notify the sender at the
above address and then destroy all copies.
North Yorkshire County Council's computer systems and communications may
be monitored to ensure effective operation of the system and for other
lawful purposes. All GCSX traffic may be subject to recording and/or
monitoring in accordance with relevant legislation.
Although we have endeavoured to ensure that this e-mail and any
attachments are free from any virus we would advise you to take any
necessary steps to ensure that they are actually virus free.
If you receive an automatic response stating that the recipient is away
from the office and you wish to request information under either the
Freedom of Information Act, the Data Protection Act or the Environmental
Information Regulations please forward your request by e-mail to the
Information Governance Team ([North Yorkshire County Council request email]) who will
process your request.
North Yorkshire County Council.
To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after RCPT TO:<FOI-T\&[email address]>:
host mail2.northyorks.gov.uk [188.8.131.52]: 501 badly formatted RCPT TO user <FOI-T\&[email address]> - got char 0x5C