Dear Norfolk County Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Yasmin Cook

Information Management, Norfolk County Council

Good Afternoon,

Freedom of Information Act 2000 – Information Request ENQ-117053-F0W0M8

Thank you for your request for information under the Freedom of Information Act 2000 received on 14 November 2017.

Lewis Freeman will be dealing with your request.
 
We have up to 20 days in which to deal with your request. If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.
 
You will also be informed in advance if there is a charge for supplying copies of the information.

Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.

We will also provide an explanation if any information is not released to you.

Should you have any queries regarding your request, please contact the team by email [email address] or by telephone 01603 222661.

Yours sincerely,

Sarah Cooper
Business Support Assistant (Compliance Team)
Information Management and Technology
County Hall
Martineau Lane
Norwich
NR1 2DH

show quoted sections

Information Management, Norfolk County Council

Dear Yasmin

 

Freedom of Information Act 2000 –Information Request ENQ-117053-F0W0M8

 

I refer to your request for information dated 14 November 2017.

 

The search for the information has been completed and I am pleased to
supply you with the following information:

 

1.    Are you currently implementing a new Adult Social Care Case
Management Software – Yes/No

 

Yes

 

2.    If yes you are implementing a system then please provide what Adult
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender? Is this the
same with the dates on the tender documents? If not what is the difference

 

The new system uses the Adult Social Care Case Management software
provided by LiquidLogic. The Adult Social Care Case Management system is
planned to go live in November 2017. Other areas of functionality will be
implemented post Nov 2017 and are currently being planned in detail. This
remains in-line with the dates on the tender document

 

3.    Have there been any additional costs outside the original contract
for the implementation? If yes, please specify

 

The price of the original contract has not changed. It was anticipated
there would be additional work and therefore this was allowed for with
optional extras and a rate card. Training provision has been purchased
from the supplier as an optional extra within the contract. There have
been additional costs for Social Care Data Output, SingleView and
Application Programming Interfaces (APIs) functionality totalling
£247,000.

 

4.    If No you are not implementing an Adult Social Care Case Management
Software, with regard to the last system you implemented how long in
months from contract award date did the software to go live and the
previous case management to be switched off?

NA

 

If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:

 

[1][email address]

or Information Compliance Team

Room B18

County Hall

Martineau Lane

Norwich

NR1 2DH

 

An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".

 

If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:

 

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

 

Yours sincerely

 

 

 

Lewis Freeman

Information Compliance Officer

Information Management Service

Norfolk County Council

County Hall

Martineau Lane

Norwich

NR1 2DH

 

 

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