Dear Neath Port Talbot County Borough Council,
Are you currently implementing a new Adult Social Care Case Management Software – Yes/No
If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify
If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?
Thank you for your Freedom of Information request, which was received today. We are generally required by the Freedom of Information Act 2000 to provide you with a response within 20 working days, which will be on or before 12th December 2017. If we require any clarification or further details, we will contact you as soon as possible, if this is the case, then the timescale for response specified above may be subject to change.
If you have any queries, please do not hesitate to contact me.
Dear FOI Team,
The response is now overdue. By law you should have responded by now.
Please provide me with your answers immediately.
Further to your Freedom of Information request below, I confirm that I have today forwarded your request to the Department responsible who will respond to you directly.
I have investigated why you have not received a response to your original FOI request, it seems that your email has been overlooked on this occasion, for which I sincerely apologise to you, I can now however confirm that I have forwarded your request to the Department responsible and have asked that they respond to you asap.
Once again sincere apologies!
Further to your request under the Freedom of Information Act, please see
our response below.
“Neath Port Talbot Council have not actually implemented a new Adult
Services system because NPT inherited the existing system from West
Glamorgan County Council on reorganisation in 1996 and develop/maintain
the system in-house.
The Adult Services system modules have been amended over the years by
in-house developers. Dependant on the nature of the change some upgrades
/ rewrites have taken up to six months development time. The old and new
system modules usually run alongside each other until cases in the old
version have been closed down.”
If you are dissatisfied with the response to your request, under the
Authority’s FOI Policy, you may appeal in writing setting out the reasons
why you think the decision is erroneous, to the Authority’s Monitoring
Officer at the following address:-
Head of Legal Services & Monitoring Officer
Please be advised that in the event that you decide to appeal to the
Monitoring Officer and are dissatisfied with his response, you are
entitled under the FOI legislation to appeal directly to the Information
Commissioner, whose address is:-
Directorate Support Coordinator
Directorate Support Team
Tel: 01639 763035
Neath Port Talbot County Borough Council/ Cyngor Bwrdeistref Sirol Castell-nedd Port Talbot Tel/ Ffôn: 01639 763035
We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.
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