Implementation

The request was partially successful.

Dear Luton Borough Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Hywel Martin

Dear Luton Borough Council,

This request is now overdue, by law you should have responded by now.
Please provide me with your response immediately.

Yours faithfully,

Hywel Martin

LBC Feedback, Luton Borough Council

THIS EMAIL ADDRESS IS NOT SECURE FOR THE TRANSMISSION OF UNENCRYPTED SENSITIVE DATA

Dear Mr Martin

We do not have any record of receiving a request from you. Please would you provide your request for us to respond to.

Kind regards

Frances Bogie
Information Governance Officer
Business Intelligence Unit
Luton Borough Council
Town Hall, LU1 2BQ
Phone; 01582 548678
Email: [email address]
www.luton.gov.uk

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Dear LBC Feedback,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours sincerely,

Hywel Martin

LBC Feedback, Luton Borough Council

THIS EMAIL ADDRESS IS NOT SECURE FOR THE TRANSMISSION OF UNENCRYPTED SENSITIVE DATA

Reference Flare number
A17636
Dear Sir/Madam

We write in response to your request for information of 23/01/18.

You requested the following information.

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?
[Set out requests made and in response to each] We do/do not hold this information.

FOI response
The council did not procure the contract for it’s current case management system. The solution is contracted as part of the councils IT outsourcing contract with Civica UK, which ends in 2026.

This information is being provided as a statutory obligation under the Freedom of Information Act 2000.

Please note that under the Privacy and Electronic Communications (EC Directive) Regulations 2003 Luton Council ask not to receive unsolicited marketing communications.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address] .

Detailed advice about the Reuse of Public Sector Information Regulations (PSI) 2005 is available from the Office of Public Sector Information at: Office of Public Sector Information.

If you are not satisfied with our response to your request(s), you can ask for a review of how we have handled it, by contacting us at the address above or by contacting emailing us at [email address] . Please set out any specific concerns you have. If you have any other queries or concerns then please contact us using the above details. Please quote the reference number provided above when contacting us.

Should you remain unhappy with our response after we have reviewed it, you can refer your concerns to the Information Commissioner Further information on the Freedom of Information Act is available through the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
Internet: Information Commissioners Office

Yours sincerely,

Information Governance Team

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