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Dear Newham Borough Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Jacob Krendel

Newham Borough Council

REQUESTER REFERENCE: C15138
ENQUIRY REFERENCE: E29867
Please quote your references when contacting the Council.

Dear Sir/Madam,

Freedom of Information Act 2000

Thank you for your request for information received on 14/11/2017. We are
dealing with your request and plan to respond before 12/12/2017.

If you have any queries or concerns, please contact the Information
Governance Team on 020 8430 2000 or email us at:
[Newham Borough Council request email]

Yours Faithfully

Information Governance Team
Newham Council

Newham Council Publication Scheme is on: www.newham.gov.uk

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Newham Borough Council

1 Attachment

Dear requester,

 

Thank you for your request. We attach our response under the disclosure
provisions of the Freedom of Information Act 2000.

 

If you require any further information please do not hesitate to contact a
member of our team on 020 8430 2000 or email us at
[1][Newham Borough Council request email].

 

Alternatively, if you believe we have not dealt with your request
satisfactorily you may initially complain to us, using the above email
address and then to the Information Commissioner's Office. The Information
Commissioner would expect you to have given the Council the opportunity to
deal with your appeal prior to you contacting them. Please see guidance on
the Freedom of Information Appeals page:
[2]http://www.newham.gov.uk/YourCouncil/Fre...

 

As with other local authorities, the number of enquiries has increased
each year since the introduction of the Freedom of Information
legislation.  Therefore, to enable us to deal with your enquiry more
efficiently, we have introduced an online form.  We would ask that you
submit all future requests via our online form:

[3]https://forms.newham.gov.uk/AF3/an/defau...

 

In addition, you may find it useful to access the following link, where
you can view our Publication Scheme, a list of previous requests and
responses and/or use our E-Form should you wish to make further requests:

[4]http://www.newham.gov.uk/YourCouncil/Fre...

 

Yours sincerely,

 

Information Governance

London Borough of Newham

Newham Dockside, 1000 Dockside Road,  London E16 2QU

Tel: 020 8430 2000

 

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Mark Proctor left an annotation ()

I noted the following timeline:

"The Council went live with AzeusCare Social Care System on 23rd October 2017.
The contract was awarded July 2014. "

3 years? Really? Did AzeusCare hand write the software using calligraphy or something?

Dear Newham Borough Council,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours faithfully,

Jacob Krendel

Newham Borough Council

REQUESTER REFERENCE: C15138
ENQUIRY REFERENCE: E30288
Please quote your references when contacting the Council.

Dear Sir/Madam,

Freedom of Information Act 2000

Thank you for your request for information received on 07/02/2018. We are
dealing with your request and plan to respond before 07/03/2018.

If you have any queries or concerns, please contact the Information
Governance Team on 020 8430 2000 or email us at:
[Newham Borough Council request email]

Yours Faithfully

Information Governance Team
Newham Council

Newham Council Publication Scheme is on: www.newham.gov.uk

show quoted sections

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