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Implementation

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Dear Ealing Borough Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Ethen Clarke

foirequests, Ealing Borough Council

3 Attachments

Dear Ethen Clarke,

 

Please find attached response to your recent Freedom of Information
request.

 

Kind Regards

 

Stuart O’Brien

Information Governance Officer

 

Ealing Council

Freedom of Information

3rd  Floor, North East

Perceval House

14-16 Uxbridge Road

London W5 2HL

Tel: (020) 8825 5000

 

If you are dissatisfied with the handling of your request, you can request
an internal review. 

Details of the Freedom of Information complaints process can be found at:

 

[1]http://www.ealing.gov.uk/info/200640/fre...

 

Your request for an internal review should be submitted to us within 40
working days of your receipt of this response.  Any such request received
after this time will only be considered at our discretion.

 

If you remain dissatisfied by the outcome of the Internal Review you have
the right to submit your complaint to the Information Commissioner at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

 

show quoted sections

References

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1. http://www.ealing.gov.uk/info/200640/fre...

Dear foirequests,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Ethen Clarke

foirequests, Ealing Borough Council

1 Attachment

Dear Ethen Clarke,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST (ACKNOWLEDGEMENT)

 

Thank you for your request for information.

It has been allocated the reference number of 17/1668, please keep a
record of this number.

 

Requests can take up to 20 working days to complete. 

If we require some further clarification in order to complete your
request, we will contact you to inform you of information we require.

 

Yours sincerely,   

 

Kam Ubhi

Information Governance Officer

 

 

 

From: Ethen Clarke [mailto:[FOI #446017 email]]
Sent: 26 February 2018 14:09
To: foirequests <[Ealing Borough Council request email]>
Subject: Re: FOI Response 17.1668 FINAL

 

Dear foirequests,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please
provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped
paying maintenance for the system.

Yours sincerely,

Ethen Clarke

show quoted sections

foirequests, Ealing Borough Council

3 Attachments

Dear Ethen Clarke,

 

Please find attached response to your recent Freedom of Information/EIR
request.

 

Kind Regards

 

Kam Ubhi

Information Governance Officer

 

Ealing Council

Freedom of Information

3rd  Floor, North East

Perceval House

14-16 Uxbridge Road

London W5 2HL

Tel: (020) 8825 5000

 

[1]cid:image003.png@01D3AA3E.87929060

If you are dissatisfied with the handling of your request, you can request
an internal review. 

Details of the Freedom of Information complaints process can be found at:

 

[2]http://www.ealing.gov.uk/info/200640/fre...

 

Your request for an internal review should be submitted to us within 40
working days of your receipt of this response.  Any such request received
after this time will only be considered at our discretion.

 

If you remain dissatisfied by the outcome of the Internal Review you have
the right to submit your complaint to the Information Commissioner at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

 

 

 

show quoted sections

References

Visible links
2. http://www.ealing.gov.uk/info/200640/fre...

We don't know whether the most recent response to this request contains information or not – if you are Ethen Clarke please sign in and let everyone know.