Implementation

Karen Worwood made this Freedom of Information request to Cornwall Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Cornwall Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Karen Worwood

Cornwall Council

Thank you for your Freedom of Information/Environmental Information Regulations (EIR) request - Reference FOI-101003467355. In normal circumstances we will provide a response within 20 working days of receiving your request.

In the majority of cases, the response will be sent to you from Cornwall Council. However, the Council has a number of wholly owned arm?s length companies and where the information is held by these companies, the request will be administered and responded to by the relevant company. This includes Cornwall Housing, CORMAC and Cornwall Development Company (CDC).

There may be some instances where we will need to contact you in the order to clarify parts of your request, or where the cost of dealing with your request is excessive due to the time involved in collating the information. If this is the case we will help you to narrow the request to take it under any cost limit. Under EIR Regulations, there are also instances where a charge may be applied for information that is not required to be routinely published. We will notify you if this is the case.

There are occasions when information may be withheld due to data protection issues or where the information is of a commercially sensitive nature or is deemed confidential. Where this is the case, we will apply an exemption under FOI or exception under EIR and clearly set out the reasons for withholding the information. Under FOI legislation, all responses are deemed to be released to the ?world at large?. Therefore when requesting information of which you may be aware of certain aspects, our response must be based on it being released into the wider public domain.

There may also be a small number of occasions where we may need to extend the 20 working day deadline. We will inform you if this is likely. More information can also be found on our Freedom of information pages using the following link: https://www.cornwall.gov.uk/council-and-...

Cornwall Council and its arm?s length companies are committed to open and transparent government and provide information to members of the public about all aspects of the Council and these companies. Over 4000 requests for information are received each year and it is estimated that the cost to the Council and its arm?s length companies of dealing with each request ranges between £150 and £350 to administer. You may be able to find the information by checking previous responses using http://www.cornwall.gov.uk/default.aspx?... or checking the Council?s website at www.cornwall.gov.uk.

Therefore if you do subsequently find the information you require by this method and no longer wish us to process your request, please let us know.

This e-mail and attachments are intended for above named only and may be confidential. If they have come to you in error you must take no action based on them, nor must you copy or show them to anyone; please e-mail us immediately at [email address].

Please note that this e-mail may be subject to recording and/or monitoring in accordance with the relevant legislation and may need to be disclosed under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004.
Security Warning: It is the responsibility of the recipient to ensure that this e-mail and any attachments are virus free. The Authority will not accept liability for any damage caused by a virus.

CFA Freedom of Information, Cornwall Council

1 Attachment

  • Attachment

    FOI Response Template FOI 101003467335 ASC Care Management Software.doc

    140K Download View as HTML

Dear Ms Worwood,

 

Your request under the Freedom of Information Act 2000

 

Thank you for your information access request dated 14 November.

 

Please find attached the Council’s response to your request.

 

We hope that this fully satisfies your enquiry, but should you require
further information at any time please feel free to submit a new request.

 

Cornwall Council is committed to open and transparent government and
provides information to members of the public about all aspects of the
authority. 

 

While we are happy to deal with requests for information made under the
Freedom of Information Act 2000, we publish a lot of information about the
workings of the Council on our [1]website and [2]disclosure log and you
may wish to check these before contacting us.

 

Last year the Council received more than 1100 FOI and EIR requests. 
Dealing with each request costs approximately £150 in officer time,
although this will increase if the request is complicated and involves the
consideration of lots of information or the application of exemptions.
 Some of these requests related to information which was publically
available on our website.  If, however, the information you require is not
available on our website then we will, of course, deal with your request
as quickly and efficiently as possible.

Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection. In
most cases the copyright will be owned by Cornwall Council. The copyright
in other information may be owned by another person or organisation, as
indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting. However, any other type of re-use, for
example, by publishing the information or issuing copies to the public
will require the permission of the copyright owner.

For information where the copyright is owned by the Cornwall Council
details of the conditions on re-use can be found on our website at
[3]http://www.cornwall.gov.uk/default.aspx?...

For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.

If you wish to complain about the outcome of your request, please write
to:

 

Freedom of Information and Data Protection Complaints Officer

Cornwall Council

County Hall

Truro

TR1 3AY

 

Email: [4][Cornwall Council request email]

 

If this does not resolve the matter to your satisfaction, you have the
right to apply directly to the Information Commissioner, the contact
details of whom are:

FOI/EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: [5][email address]

Yours sincerely,

 

 

Melanie Roberts

Information Governance Officer

Children, Families and Adults

Cornwall Council

 

Tel: 01872 323164

 

Email: cfa[Cornwall Council request email]

 

This e-mail and attachments are intended for above named only and may be
confidential. If they have come to you in error you must take no action
based on them, nor must you copy or show them to anyone; please e-mail us
immediately at [email address].

Please note that this e-mail may be subject to recording and/or monitoring
in accordance with the relevant legislation and may need to be disclosed
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

Security Warning: It is the responsibility of the recipient to ensure that
this e-mail and any attachments are virus free. The Authority will not
accept liability for any damage caused by a virus.

References

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3. http://www.cornwall.gov.uk/default.aspx?...
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4. mailto:[Cornwall Council request email]
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Dear CFA Freedom of Information,

Thank you for your email.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Karen Worwood

CFA Freedom of Information, Cornwall Council

Thank you for your email. It will be actioned shortly.

 

This e-mail and attachments are intended for above named only and may be
confidential. If they have come to you in error you must take no action
based on them, nor must you copy or show them to anyone; please e-mail us
immediately at [email address].

Please note that this e-mail may be subject to recording and/or monitoring
in accordance with the relevant legislation and may need to be disclosed
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

Security Warning: It is the responsibility of the recipient to ensure that
this e-mail and any attachments are virus free. The Authority will not
accept liability for any damage caused by a virus.

Cornwall Council

Thank you for your Freedom of Information (FOI)/Environmental Information Regulations (EIR) request - Reference FOI-101003638250. In normal circumstances we will provide a response within 20 working days of receiving your request. There may be a small number of occasions where we may need to extend the 20 working day deadline. We will inform you if this is likely.

Cornwall Council is made up of many different services and additionally, wholly owned companies who are responsible for areas such as housing and highways. Your request will be logged by the Central FOI team and in most cases will be forwarded on to the relevant service or wholly owned company to respond directly.

There may be some instances where we will need to contact you in the order to clarify parts of your request. In this instance we will not be able to progress your request until clarification has been received.

Under the Act, we will be unable to process any request where the actual cost to the authority in terms of staff hours comes to more than £450. If this is the case we will help you to narrow the request to take it under any cost limit. In a small number of other cases, a charge may apply such as with certain environmental information, but we will let you know if this applies.

We deal with around 2000 FOI/EIR requests for information each year, with the cost to the Council ranging between £25 and £450 per request. You may be able to find the information by checking previous responses on our

There may also be a small number of occasions where we may need to extend the 20 working day deadline. We will inform you if this is likely. More information can also be found on our Freedom of information pages using the following link: https://www.cornwall.gov.uk/council-and-...

Cornwall Council and its arm's length companies are committed to open and transparent government and provide information to members of the public about all aspects of the Council and these companies. Over 4000 requests for information are received each year and it is estimated that the cost to the Council and its arm's length companies of dealing with each request ranges between £150 and £350 to administer. You may be able to find the information by checking previous responses using http://www.cornwall.gov.uk/default.aspx?... or checking the Councils website at www.cornwall.gov.uk.

Therefore if you do subsequently find the information you require by this method and no longer wish us to process your request, please let us know.

This e-mail and attachments are intended for above named only and may be confidential. If they have come to you in error you must take no action based on them, nor must you copy or show them to anyone; please e-mail us immediately at [email address].

Please note that this e-mail may be subject to recording and/or monitoring in accordance with the relevant legislation and may need to be disclosed under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004.
Security Warning: It is the responsibility of the recipient to ensure that this e-mail and any attachments are virus free. The Authority will not accept liability for any damage caused by a virus.

Adult Social Care Freedom of Information, Cornwall Council

2 Attachments

Dear Ms Worwood,

 

Your request under the Freedom of Information Act 2000

 

Thank you for your information access request dated 14^th March 2018.

 

Please find attached the Council’s response to your request.

 

We hope that this fully satisfies your enquiry, but should you require
further information at any time please feel free to submit a new request.

 

Cornwall Council is committed to open and transparent government and
provides information to members of the public about all aspects of the
authority. 

 

While we are happy to deal with requests for information made under the
Freedom of Information Act 2000, we publish a lot of information about the
workings of the Council on our [1]website and [2]disclosure log and you
may wish to check these before contacting us.

 

Last year the Council received more than 1100 FOI and EIR requests. 
Dealing with each request costs approximately £150 in officer time,
although this will increase if the request is complicated and involves the
consideration of lots of information or the application of exemptions.
 Some of these requests related to information which was publically
available on our website.  If, however, the information you require is not
available on our website then we will, of course, deal with your request
as quickly and efficiently as possible.

Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection. In
most cases the copyright will be owned by Cornwall Council. The copyright
in other information may be owned by another person or organisation, as
indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting. However, any other type of re-use, for
example, by publishing the information or issuing copies to the public
will require the permission of the copyright owner.

For information where the copyright is owned by the Cornwall Council
details of the conditions on re-use can be found on our website at
[3]http://www.cornwall.gov.uk/default.aspx?...

For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.

If you wish to complain about the outcome of your request, please write
to:

 

Freedom of Information and Data Protection Complaints Officer

Cornwall Council

County Hall

Truro

TR1 3AY

 

Email: [4][Cornwall Council request email]

 

If this does not resolve the matter to your satisfaction, you have the
right to apply directly to the Information Commissioner, the contact
details of whom are:

FOI/EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: [5][email address]

Yours sincerely,

 

Emily

Emily Prowse
Information Governance and Complaints Officer
Adult Social Care
Cornwall Council

External tel: 01872 326640

[6][email address]

1st Floor, East Wing, New County Hall, Treyew Road, Truro TR1 3AY

[7]www.cornwall.gov.uk

‘Onen hag oll’

[8]Investors in People logo

Please let us know if you need any particular assistance from us, such as
facilities to help with mobility, vision or hearing, or information in a
different format.

 

 

This e-mail and attachments are intended for above named only and may be
confidential. If they have come to you in error you must take no action
based on them, nor must you copy or show them to anyone; please e-mail us
immediately at [email address].

Please note that this e-mail may be subject to recording and/or monitoring
in accordance with the relevant legislation and may need to be disclosed
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

Security Warning: It is the responsibility of the recipient to ensure that
this e-mail and any attachments are virus free. The Authority will not
accept liability for any damage caused by a virus.

References

Visible links
1. http://www.cornwall.gov.uk/
http://www.cornwall.gov.uk/
2. http://www.cornwall.gov.uk/default.aspx?...
http://www.cornwall.gov.uk/default.aspx?...
3. http://www.cornwall.gov.uk/default.aspx?...
http://www.cornwall.gov.uk/default.aspx?...
4. mailto:[Cornwall Council request email]
mailto:[Cornwall Council request email]
5. mailto:[email address]
mailto:[email address]
6. mailto:[email address]
7. http://www.cornwall.gov.uk/