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Implementation

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Dear Thurrock Borough Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

James Cudmore

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

Thank you for your email. 

 

Your enquiry is important to us and will be recorded and responded to in
line with respective timeframes.  Our team will monitor the progress of
your enquiry to ensure you receive a timely response.

Regards

Tina Martin

Statutory & Corporate Complaints Manager

Information Governance Team

 

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [1]Click Here.

References

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Dear Thurrock Borough Council,

This request is now overdue. By law you should have responded by now.

Please provide me with your answers immediately.

Yours faithfully,

James Cudmore

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

Thank you for your email. 

 

Your enquiry is important to us and will be recorded and responded to in
line with respective timeframes.  Our team will monitor the progress of
your enquiry to ensure you receive a timely response.

 

Data Protection Statement

We will use your information to provide the service requested. We may
share your personal data between our services and with partner
organisations, such as government bodies and the police. We will do so
when it is of benefit to you, or required by law, or to prevent or detect
fraud. To find out more, go to thurrock.gov.uk/privacy. Get free internet
access at libraries and community hubs

 

Regards

Tina Martin

Statutory & Corporate Complaints Manager

Information Governance Team

 

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [1]Click Here.

References

Visible links
1. http://www.mimecast.com/products/

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

Dear Mr Cudmore,

 

Please accept my apologies for the delay in replying to your request dated
15/11/2017. However, it appears that this enquiry was missed and that we
have failed to reply to you accordingly.  Please be assured that your
enquiry has now been logged and I have emailed the appropriate department
today and hope to have a reply with you soon. 

 

Please note my working hours below, please copy in
[1][Thurrock Borough Council request email] in relation to all FOI matters if
you receive my out of office.

 

Working Hours: Mon/Tues 9.00am-1.00pm – Wed/Thurs 9am-12.30pm

 

Many thanks

 

Tina Barrell

 

Tina Barrell l Complaints & Information Governance Assistant I HR, OD &
Transformation

[2]thurrock.gov.uk l ext: 64882

Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL

 

Thurrock: A place of opportunity, enterprise and excellence, where
individuals, communities and businesses flourish

 

 

From: James Cudmore [[3]mailto:[FOI #446221 email]]
Sent: 24 January 2018 13:08
To: [4][email address]
Subject: Re: Freedom of Information request - Implementation

 

Dear Thurrock Borough Council,

This request is now overdue. By law you should have responded by now.

Please provide me with your answers immediately.

Yours faithfully,

James Cudmore

This email has been processed by Smoothwall Anti-Spam -
[5]www.smoothwall.net

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [6]Click Here.

References

Visible links
1. mailto:[Thurrock Borough Council request email]
2. http://www.thurrock.gov.uk/
3. mailto:[FOI #446221 email]
4. mailto:[email address]
5. http://www.smoothwall.net/
6. http://www.mimecast.com/products/

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

2 Attachments

Dear Mr Cudmore,

Thank you for your recent communication which is being managed in line
with the Freedom of Information Act under the above reference number.  The
details of your request are outlined below together with the council’s
response.

Your request and our response

1. Are you currently implementing a new Adult Social Care Case Management
Software? No

2. If yes you are implementing a system then please provide what Adult
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender? N/A

 

3. Is this the same with the dates on the tender documents? If not what is
the difference N/A

 

4. Have there been any additional costs outside the original contract for
the implementation? If yes, please specify N/A

5. If No you are not implementing an Adult Social Care Case Management
Software, with regard to the last system you implemented how long in
months from contract award date did the software to go live and the
previous case management to be switched off?

Due to staff changes since implementation of our Adult Social Care system
we do not hold specific answers to this question, however other similar
systems have taken between 6 months to one year to implement and switch
off the previous system

If you are dissatisfied with the way in which the council have managed
your request you can pursue an independent review by contacting us at the
above address and your request will be considered by the Information
Manager who will update you with the outcome. 

You may also wish to refer your case to the Information Commissioner’s
Office, details of this organisation can be found at [1]www.ico.org.uk .
Alternatively they can be contacted on 0303 123 1113.

Kind regards,

Michael Everest l Complaints and Information Governance Assistant I HR, OD
& Transformation

[2]thurrock.gov.uk l 01375 652237

Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL

 

Thurrock: A place of opportunity, enterprise and excellence, where
individuals, communities and businesses flourish

 

[3]cid:image001.png@01CECE72.3F5FA730

 

[4]cid:image002.png@01CECE72.3F5FA730

 

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [5]Click Here.

References

Visible links
1. http://www.lgo.org.uk/
2. http://www.thurrock.gov.uk/
5. http://www.mimecast.com/products/

Dear Thurrock Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Thurrock Borough Council's handling of my FOI request 'Implementation'.

I requested the timescale from the contract award date to go live date and the previous case management system to be switched off. Instead I was provided with a vague comment about the information not being held. Other councils have answered very similar queries without the world exploding.

With regard to the last system you implemented, please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Look forward to hearing from you soon.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,

James Cudmore

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

2 Attachments

Dear Mr Cudmore,

 

Thank you for your email dated the 7 March.

 

The contents has been noted and forwarded to the relevant department to
provide a response to the questions you have raised. An update will be
provided to you in the next week.

 

Kind Regards,

Chloe

 

 

Chloe Green l Corporate Complaints and Information Governance Assistant I
HR, OD and Transformation

[1]thurrock.gov.uk l 52590

Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL

 

An ambitious and collaborative community which is proud of its heritage
and excited by its diverse opportunities and future

 

[2]cid:image001.png@01CECE72.3F5FA730

 

[3]cid:image002.png@01CECE72.3F5FA730

 

 

 

From: James Cudmore [[4]mailto:[FOI #446221 email]]
Sent: 07 March 2018 10:34
To: [5][email address]
Subject: Internal review of Freedom of Information request -
Implementation

 

Dear Thurrock Borough Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Thurrock Borough Council's
handling of my FOI request 'Implementation'.

I requested the timescale from the contract award date to go live date and
the previous case management system to be switched off. Instead I was
provided with a vague comment about the information not being held. Other
councils have answered very similar queries without the world exploding.

With regard to the last system you implemented, please provide these exact
dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped
paying maintenance for the system.

Look forward to hearing from you soon.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[6]https://www.whatdotheyknow.com/request/i...

Yours faithfully,

James Cudmore

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We don't know whether the most recent response to this request contains information or not – if you are James Cudmore please sign in and let everyone know.