Dear Bury Metropolitan Borough Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Bartek Polanski

Customer Contact Team, Bury Metropolitan Borough Council

6 Attachments

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Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays. Only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

Customer Contact Team
Bury Council
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Did you know what services are available at Whittaker St Digital Hub?

Free training courses are available to help with computer skills and using the internet.

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

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Bury Metropolitan Borough Council

 Customer Contact Team

--------------------------------------------------------------------------

Thank you for contacting us regarding your FOI Request, your request has
been passed to the appropriate departments(s):

Communities and Well Being

Should you need to speak to us regarding this, your reference is: 
2888469.

If you have any further questions about this issue please E-mail
[1][Bury Council request email] quoting your reference number.

Customer Contact Team
Bury Council

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Help reduce costs and preserve the environment
[4][IMG] [5]Pay your council tax bill by direct debit
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Adult Services Freedom Of Information, Bury Metropolitan Borough Council

1 Attachment

Dear Bartek Polanski

 

Request for Information - Freedom of Information Act 2000 (FOIA).
Reference - 7961

 

We confirm receipt of your email received by the Council on 13/11/2017 in
which you request the information below.

 

Your request is being dealt with under FOIA.

 

In accordance with FOIA you will receive a response within 20 working days
from the date we received your request for information. If this is not
possible, you will be advised accordingly.

 

Should you have any queries, please contact us on the email below.

 

Yours sincerely

 

Freedom of Information

Communities and Wellbeing

 

Bury Council, Department for Communities and Wellbeing

Performance and Intelligence

First Floor, 3 Knowsley Place, Duke Street, Bury, BL9 0EJ

 

Email:          [1][email address]

 

 

 

From: [email address]
[mailto:[email address]]
Sent: 13 November 2017 15:40
To: Adult Services Freedom Of Information <[email address]>
Subject: Freedom of Information Request Communities and Well Being

 

[2]Image removed by sender.     Customer Contact Team

--------------------------------------------------------------------------

Call details (Crm number): 2888469 Recorded: 13/11/2017 15:39:34

Name/Business: Bartek Polanski
Address: 

Contact Number: , Mobile Phone: 

Email Address: [FOI #445844 email]

--------------------------------------------------------------------------

Freedom of Information Request for Communities & Wellbeing

Teams selected: Adult Care Services
Dear Bury Metropolitan Borough Council,

Are you currently implementing a new Adult Social Care Case Management
Software - Yes/No

If yes you are implementing a system then please provide what Adult Social
Care Case Management Software are you implementing and when is the planned
go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management
Software, with regard to the last system you implemented how long in
months from contract award date did the software to go live and the
previous case management to be switched off?

Yours faithfully,

Bartek Polanski

The request has been sent to the following departments: Communities and
Well Being

If you have any further questions about this issue please ring 5353, or
Email [3][Bury Council request email] quoting the CRM reference
number. 

--------------------------------------------------------------------------

Yours faithfully
Customer Contact Team
Bury Council

show quoted sections

Adult Services Freedom Of Information, Bury Metropolitan Borough Council

1 Attachment

Dear Bartek Polanski,

             

 

Request for Information - Freedom of Information Act 2000 (FOIA) - 7961

 

I write further to your e-mail received by the Council on 13/11/2017 where
you made the following request for information:-

 

Are you currently implementing a new Adult Social Care Case Management
Software - Yes/No
If yes you are implementing a system then please provide what Adult Social
Care Case Management Software are you implementing and when is the planned
go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify
If No you are not implementing an Adult Social Care Case Management
Software, with regard to the last system you implemented how long in
months from contract award date did the software to go live and the
previous case management to be switched off?

 

The Council’s response to your request is as follows:-

 

We are currently not implementing a new Adult Social Care Case Management
Software solution.

In terms of the last system we implemented, it took a total of 11 months
from the contract award date to the go live date.

The previous case management software has been kept as an archive read
only solution, therefore it hasn’t been switched off.

 

 

Please note: The supply of information in response to a Freedom of
Information request does not confer an automatic right to re-use the
information.  Under UK copyright law you can use any information supplied
for the purpose of private study and non-commercial research without
requiring permission.  Similarly, information supplied can also be re-used
for the purposes of news reporting.  An exception to this is photographs.

 

For other forms of re-use, for example publishing the information, you
would need the permissions of the organisation or the person who owns the
copyright.  In the case of information produced by government departments
and agencies you can re-use the information under the Open Government
Licence.  For more information about this please see:-

 

[1]http://www.nationalarchives.gov.uk/doc/o...

 

If, however, the copyright is identified as belonging to somebody else,
you will need to apply for permission.  For information how to obtain
permission from a third party, please go to Intellectual Property Office’s
website at [2]www.ipo.gov.uk

 

For transparency purposes, it is now the Council's policy to advise on the
costs of dealing with each Freedom of Information request.  Please note
that to deal with this request it has cost the Council £25, £25 per hour.

 

Should you have any queries regarding this, please contact me on 0161 253
5279.

 

Yours sincerely

 

 

Kevin Kasan

IT Lead

Asset & IT Team

 

Freedom of Information

Communities and Wellbeing

 

Bury Council, Department for Communities and Wellbeing

Performance and Intelligence

First Floor, 3 Knowsley Place, Duke Street, Bury, BL9 0EJ

 

Email:          [3][email address]

 

 

 

From: [email address]
[mailto:[email address]]
Sent: 13 November 2017 15:40
To: Adult Services Freedom Of Information <[email address]>
Subject: Freedom of Information Request Communities and Well Being

 

[4]Image removed by sender.     Customer Contact Team

--------------------------------------------------------------------------

Call details (Crm number): 2888469 Recorded: 13/11/2017 15:39:34

Name/Business: Bartek Polanski
Address: 

Contact Number: , Mobile Phone: 

Email Address: [FOI #445844 email]

--------------------------------------------------------------------------

Freedom of Information Request for Communities & Wellbeing

Teams selected: Adult Care Services
Dear Bury Metropolitan Borough Council,

Are you currently implementing a new Adult Social Care Case Management
Software - Yes/No

If yes you are implementing a system then please provide what Adult Social
Care Case Management Software are you implementing and when is the planned
go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management
Software, with regard to the last system you implemented how long in
months from contract award date did the software to go live and the
previous case management to be switched off?

Yours faithfully,

Bartek Polanski

The request has been sent to the following departments: Communities and
Well Being

If you have any further questions about this issue please ring 5353, or
Email [5][Bury Council request email] quoting the CRM reference
number. 

--------------------------------------------------------------------------

Yours faithfully
Customer Contact Team
Bury Council

show quoted sections

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