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Impact of COVID-19 on support services for EU Settlement Scheme applicants

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Magdalena Zielinska

Dear Home Office,

I would like to request the following information about the impact of the COVID-19 pandemic on the services related to processing applications to the EU Settlement Scheme. Between March 2020 and March 2021:

1) How long was the EUSS Resolution Centre not accepting identity documents and paper residence of evidence by post for?
2) How long were the UKVI Biometric services across the UK not available for non-EEA family members of EU citizens?
3) How long were the ID scanning services closed?
4) How many weeks was the EUSS Resolution Centre helpline suspended for?
For all the 4 of the above, please provide dates for the suspension of the service and date normal service resumed.

Yours faithfully,

Magdalena Zielinska

FOI Requests, Home Office

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FOI Requests, Home Office

Ms Zielinska,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 63786). We will aim to send you a full response by 18/05/2021 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

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FOI Responses, Home Office

3 Attachments

 

 

[1]Logo for letterhead.png  

   

                     

 

Dear Ms Zielinska,

 

Please find attached a letter in response to your FOI request of 19 April.

 

Yours sincerely

 

CCT FOI

Central Operations

 

 

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Magdalena Zielinska

Dear Home Office,

In response to your request for clarification, I have rephrased my questions:

1) How long were EUSS applicants not able to send identity documents or other kinds of paper evidence by post?

2) How long were the the UKVCAS service where non-EEA family members provide their biometrics not available due to COVID-19?

3) How long were the ID scanning services closed? Do you mean the service
detailed here Where to scan your ID document for the EU Settlement Scheme -
GOV.UK (www.gov.uk) - YES.

Yours faithfully,

Magdalena Zielinska

FOI Requests, Home Office

Thank you for contacting the Home Office  Freedom of Information Requests
Mailbox.

This is to acknowledge  receipt of your email.

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FOI Requests, Home Office

Dear Magdalena Zielinska,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 64001). We will aim to send you a full response by 02/06/2021 which is twenty working days from the date we received your request.

Regards

N McKenzie
Home Office

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