Identity Verification of Employees visiting Citizens

The request was successful.

SELVAKUMAR RAMACHANDRAN

Dear Sunderland City Council,

I would like to know,

1. How many people are employed by Sunderland City Council ?

2. How many of your employees have the responsibility to visit Citizens' home?

3. What are all the modes for showing Identity; that is how a Citizen can verify that the person who is visiting from City council is indeed a Council Officer?.

4. Have you provided any Smartphone Apps , Softwares for the Citizens to verify the visiting Council officer's identity online?

5. If NO is the answer for the above question, are there any budget allotted for this?

Please provide these information. Thanks in advance.

Yours faithfully,

SELVAKUMAR RAMACHANDRAN

Solicitor - Freedom of Information, Sunderland City Council

1 Attachment

Re: Your request for information concerning:

 

Verification of Employees Visiting Citizens

 

The Council aims to provide available information promptly and in any
event within 20 working days, unless, exceptionally, there is a need to
consider whether the information is exempt from disclosure.

 

We will contact you again soon in connection with your request.

 

Please quote the reference below if you contact the Council regarding this
request.

 

Customer Request Number:  16-09-85

 

 

 

[1]cid:image002.png@01D1081E.ECC35380

 

 

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OCEFOI, Sunderland City Council

1 Attachment

Dear Selvakumar Ramachandran,

 

I refer to your recent request for information under the Freedom of
Information Act 2000.  I can confirm that the Council does hold this
information, as detailed below.

 

1. How many people are employed by Sunderland City Council ? 3785

 

2. How many of your employees have the responsibility to visit Citizens'
home? There is no one system that records if an employee needs to visit
members of the public.   A manual exercise would need to be undertaken to
extract the information that you have requested which would exceed the
fees limit, therefore this element of your request is refused.

 

3. What are all the modes for showing Identity; that is how a Citizen can
verify that the person who is visiting from City council is indeed a
Council Officer?. All Council officers are issued with a Council Badge
that includes their picture. In addition to this all Children’s Services
Officers have a Children’s Service styled lanyard.

 

4. Have you provided any Smartphone Apps , Softwares for the Citizens to
verify the visiting Council officer's identity online? No

 

5.  If NO is the answer for the above question, are there any budget
allotted for this? No

 

I hope this is satisfactory.  If, however, you are dissatisfied with our
response to your request for information, you can ask for the decision to
be reviewed in reply to this letter.  The review will be removed from the
Directorate and coordinated by the Council’s Information Governance
Officer.   A request for review should be directed, by email to
[1][Sunderland City Council request email], by post or by hand addressed to;
Information Governance Officer, Governance Services, Civic Centre, PO Box
100, Sunderland SR2 7DN.

 

You are of course entitled to apply to the Information Commissioner at any
time, although the Commissioner will not usually investigate until the
public authority’s internal review procedure has been concluded.

 

Kind Regards

 

 

Steve Hanratty

Business Development Manager

Economy and Place Directorate

Sunderland City Council

Tel: 0191 5617808

[2]www.sunderland.gov.uk

 

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SELVAKUMAR RAMACHANDRAN

Dear OCEFOI,

Thank you so much for the response. Your response was very much useful.

Yours sincerely,

SELVAKUMAR RAMACHANDRAN

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