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Identify the Correct Authority

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Dear Sir/Madam,

A local NHS office directed a patient to a dental practice some distance from the his home. The dentist was not preferred however, the NHS explained there was no alternative although, later it transpired the NHS had lied.

There were problems at the practice. The patient was not welcome and, quite apart from the practice's failure to treat the patient well, there began an escalation of other difficulties. In hindsight it would appear the NHS direction was 'loaded'.

Would you identify any material you hold which identifies you as a/the competent authority to deal with complaints against i) a dentist and ii) a dental practice.

And, given the above, the NHS involvement, failure of the PCT to address a complaint and other failings and misdirections, would you kindly identify any material held which identifies you as a/the competent authority to deal with such a matter.
(If you are not the competent authority, would you kindly identify one)

Yours faithfully,
De Bert

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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Dear Parliamentary and Health Service Ombudsman,

Are you planning to offer a response? I've enclosed the original query below:

Delivered - 4 July 2017 (and received acknowledgement of delivery)
Dear Sir/Madam,
A local NHS office directed a patient to a dental practice some distance from the his home. The dentist was not preferred however, the NHS explained there was no alternative although, later it transpired the NHS had lied.
There were problems at the practice. The patient was not welcome and, quite apart from the practice's failure to treat the patient well, there began an escalation of other difficulties. In hindsight it would appear the NHS direction was 'loaded'.
Would you identify any material you hold which identifies you as a/the competent authority to deal with complaints against i) a dentist and ii) a dental practice.
And, given the above, the NHS involvement, failure of the PCT to address a complaint and other failings and misdirections, would you kindly identify any material held which identifies you as a/the competent authority to deal with such a matter.
(If you are not the competent authority, would you kindly identify one)
Yours faithfully.....

Yours faithfully,
DB

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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Kimberley Harris, Parliamentary and Health Service Ombudsman

Dear Mr De Bert, 

Thank you for your enquiry. The Parliamentary and Health Service Ombudsman
would deal with a complaint regarding a dentist or dental treatment
provided by the NHS. We would only do so if the complaint process with the
dentist has been completed.

Yours sincerely,

Kimberley Harris

Customer Service Officer

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Dear Kimberley Harris,

Subject: Re: PHSO:0608000057

I understood the message below (or something similar) was sent you October 1, 2017. Did you receive it?

.....October 1, 2017
Dear Kimberley Harris

Subject, PHSO:0608000057

Many thanks for your message.

Complaints were made to the Dentist then escalated to the local PCT. The matter then sat on a GDC desk for about two years before it chose to acknowledge that it was not a matter for them (the GDC). I understand remedy is prejudiced because of the same; that's to say, time limitations dictated the Ombudsman's ability to deal with the complaint. If this is not correct, please tell me.

What would be useful now is to identify an authority competent to look into this affair. So, given the additional information above, and as you are able under the Act, would you kindly identify such an authority (if not yourselves).....

Yours sincerely,

De Bert

Harris Kimberley, Parliamentary and Health Service Ombudsman

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Dear Parliamentary and Health Service Ombudsman,

Unless your latest message is particularly sensitive or exposes something Id prefer not exposed, perhaps you'd kindly send me a response without me having to sign up for yet an other third party app. to access messages.

I suspect the only security implications here are of the type which exposes phso failings.

I enclose my last message:

De Bert 12 November 2017 - Delivered
Dear Kimberley Harris,
Subject: Re: PHSO:0608000057
I understood the message below (or something similar) was sent you October 1, 2017. Did you receive it?
.....October 1, 2017
Dear Kimberley Harris
Subject, PHSO:0608000057
Many thanks for your message.
Complaints were made to the Dentist then escalated to the local PCT. The matter then sat on a GDC desk for about two years before it chose to acknowledge that it was not a matter for them (the GDC). I understand remedy is prejudiced because of the same; that's to say, time limitations dictated the Ombudsman's ability to deal with the complaint. If this is not correct, please tell me.
What would be useful now is to identify an authority competent to look into this affair. So, given the additional information above, and as you are able under the Act, would you kindly identify such an authority (if not yourselves).....
Yours sincerely,....

Yours faithfully,

De Bert

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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March 2018

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Identify the Correct Authority'.

Kimberely Harris kindly offered me a response via third party service. I'm unable to access the response. Would you kindly make it available on this site; the same site previously used to deliver your communications. If information contained within Ms Harris response is sensitive then kindly advise me the same. If you do not wish to deal with this FOI query then kindly confirm.

I've enclosed some messages from November 12, 2017.

______________________________________________________________________

enc:

12 November 2017

De Bert

Dear Kimberley Harris,

Subject: Re: PHSO:0608000057

I understood the message below (or something similar) was sent you October 1, 2017. Did you
receive it?

.....October 1, 2017
Dear Kimberley Harris

Subject, PHSO:0608000057

Many thanks for your message.

Complaints were made to the Dentist then escalated to the local PCT. The matter then sat on
a GDC desk for about two years before it chose to acknowledge that it was not a matter for
them (the GDC). I understand remedy is prejudiced because of the same; that's to say, time
limitations dictated the Ombudsman's ability to deal with the complaint. If this is not
correct, please tell me.

What would be useful now is to identify an authority competent to look into this affair. So,
given the additional information above, and as you are able under the Act, would you kindly
identify such an authority (if not yourselves).....

Yours sincerely,

De Bert

______________________________________________________________________

13 November 2017

Harris Kimberley, Parliamentary and Health Service Ombudsman 1 Attachment

Email HK 171113 101452.switch
2K Download

This email has been sent to you securely using Egress Switch.

Click https://reader.egress.com/p/2f1e1e63874a... to read it online.

If you have Switch installed, simply open the attachment.

--------
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access/ .

Having problems accessing this email? Visit http://www.egress.com/support-articles-g... .

______________________________________________________________________

21 January 2018 Delivered

De Bert

Dear Parliamentary and Health Service Ombudsman,

Unless your latest message is particularly sensitive or exposes something Id prefer not
exposed, perhaps you'd kindly send me a response without me having to sign up for yet an
other third party app. to access messages.

I suspect the only security implications here are of the type which exposes phso failings.

I enclose my last message:

De Bert 12 November 2017 - Delivered
Dear Kimberley Harris,
Subject: Re: PHSO:0608000057
I understood the message below (or something similar) was sent you October 1, 2017. Did you
receive it?
.....October 1, 2017
Dear Kimberley Harris
Subject, PHSO:0608000057
Many thanks for your message.
Complaints were made to the Dentist then escalated to the local PCT. The matter then sat on
a GDC desk for about two years before it chose to acknowledge that it was not a matter for
them (the GDC). I understand remedy is prejudiced because of the same; that's to say, time
limitations dictated the Ombudsman's ability to deal with the complaint. If this is not
correct, please tell me.
What would be useful now is to identify an authority competent to look into this affair. So,
given the additional information above, and as you are able under the Act, would you kindly
identify such an authority (if not yourselves).....
Yours sincerely,....

Yours faithfully,

De Bert

_________________________________________________________________________

21 January 2018

[email address], Parliamentary and Health Service Ombudsman

Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-
mail shows that we have received your correspondence.

_________________________________________________________________________

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,

De Bert

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

4 Attachments

Dear DeBert,

 

Thank you for your email of 20th March.

 

Your query was responded to by our customer services team via Egress
Switch. Please accept our apologies that your request for the email to be
re-sent was not acted upon until now.

 

We have located the email that was emailed to you by our Customer Services
Team (attached).

 

Also, to assist please find a link to our website with information on how
to make a complaint to PHSO.

 

[1]https://www.ombudsman.org.uk/making-comp...

 

 

Kind regards

 

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [2]www.ombudsman.org.uk

 

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show quoted sections

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Identify the Correct Authority'.

Thank you for your previous communication. I note what you write about not receiving a communication. Given also that my original FOI query was made in July 2017, I summarise the background and ask you kindly offer response to my query.

Further to retirement of a dental practice, NHS administration in Ferndown Dorset directed an elderly patient to a new practice outside the previous practices catchment area. The patient sought alternative but was told none were available. This was a lie.

On each occasion visiting the practice there were difficulties. The practice failed to treat the patient with respect and on one occasion, following receptionist's actions, argument lead to police involvement; the dentist manager wantingly failing to control his staff or the situation.

The whole affair looks like a 'set-up' to subject patient of non British origins to a practice which did not wish to hold an 'ethnically diverse' patient list; the Ferndown NHS office directed the patient there in knowledge there would be difficulties.

Given that someone held enough authority to improperly direct the patient to the practice, it comes as no surprise there are subsequent difficulties securing recourse; someone holds enough authority to interfere and block access to prescribed recourse. What's occurred here is deliberated and a hate crime.

I made complaint against the dental practice in 2008 doing so following complaints procedures. I am related to the patient and directly affected by racism in the practice. The PCT and Ombudsman refused to deal with my complaint. I revisited the same several subsequent occasions but their position remained the same. The GDC held onto my complaint for two years failing to do anything (such actions quite possibly dictating the Ombudsman's position). There has also been plenty of misdirection.

Kindly identify the authority competent to deal with the collective failure of the above mentioned authorities. A reference to any document would be welcome. If you do not wish to deal with this matter or believe it falls outside your remit, kindly confirm the same. I would respectfully remind you however the FOI Act obliges you to provide advice and assistance so, whether or not document is held, one would hope you'd kindly and properly direct me.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,
De Bert

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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