Andrew Colebourne

Dear Transport for London,

I would like to know the correct terminology for the various components attached to TfL bus stop flags such as E-tiles, Point Identifiers, vinyl stop name labels etc. for the purpose of correctly describing them in my photographic records.

I believe the information may be contained in the document "LTB visual identity system Part 9 Bus Stop Sign Guidelines" or its current equivalent, which does not appear to be available online. However, a drawing or summary would be acceptable if the document is commercially sensitive.

Thank you,

Yours faithfully,

Andrew Colebourne

FOI, Transport for London

Dear Mr Colebourne

 

TfL Ref: FOI-0085-1920

 

Thank you for your email received by Transport for London (TfL) on 18
April 2020.

 

The Government has announced a series of measures to tackle the
Coronavirus. It is essential for London, and in particular for all
critical workers, that we continue to provide a safe transport network
that enables them to make the journeys they need to.

 

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present.

 

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation and so you may wish to reconsider the timing of this
request. Please notify us as soon as possible if you would like to
withdraw your request at the current time.

 

Should you wish to proceed with the request we will aim to issue a
response by 18 May 2020 in accordance with the Freedom of Information Act
2000 and our information access policy. We publish a substantial range of
information on our website on subjects including operational performance,
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performance. This includes data which is frequently asked for in FOI
requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
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a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Andrew Colebourne

Dear FOI,

Please can you keep my request on file for later response - there is no urgency to respond before the present situation is resolved.

Thank you.

Yours sincerely,

Andrew Colebourne

FOI, Transport for London

Dear Mr Colebourne

 

Thank you for your email. We cannot put your request on hold for a later
response. You can either withdraw your request and re-submit it at a later
date or we will continue to process it. Please let me know how you would
like to proceed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

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Andrew Colebourne

Dear FOI,

In that case, please proceed. I do not wish to withdraw.

Yours sincerely,

Andrew Colebourne

FOI, Transport for London

2 Attachments

Dear Mr Colebourne

 

TfL Ref: FOI-0085-2021

 

Thank you for your email received by Transport for London (TfL) on 18^th
April 2020.

 

You asked:

 

“I would like to know the correct terminology for the various components
attached to TfL bus stop flags such as E-tiles, Point Identifiers, vinyl
stop name labels etc. for the purpose of correctly describing them in my
photographic records.

 

I believe the information may be contained in the document "LTB visual
identity system Part 9 Bus Stop Sign Guidelines" or its current
equivalent, which does not appear to be available online. However, a
drawing or summary would be acceptable if the document is commercially
sensitive.”

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. 

 

I can confirm that we hold the information you require, which can be seen
in the attached document.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

On a more general matter, please note that the Government has announced a
series of measures to tackle the Coronavirus. It is essential for London,
and in particular for all critical workers, that we continue to provide a
safe transport network that enables them to make the journeys they need
to.

 

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present.

 

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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Andrew Colebourne

Dear FOI,

Thank you very much, very helpful.

What this doesn't clarify for me is whether the 3-e-tile width tiles are also called e-tiles, Q tiles or something else. I.e those tiles that have route number on the left and destinations on the right, the red tiles "Switch off engines on stand", etc.

I note the upper Q-tile - Location - is actually a vinyl sticker.

Yours sincerely,

Andrew Colebourne

FOI, Transport for London

1 Attachment

Dear Mr Colebourne,

Thank you for your further email of 30th April 2020.

Colleagues have provided the following additional information on the e-tiles, which will hopefully be of use.

Anything that spreads over 3 tile spaces is a referred to as Q-Tile. This includes the towards tile which is white, and a red Q-Tile which is normally an instruction to the bus driver, (e.g. switch off engines whilst on stand).

We also use white Q-Tiles on coach stops, Tourist Bus Routes or any other routes that requires more information than just a route number. E-tiles have limited space so the use of a Q-Tile means we can add much more.

The Name sticker is just a sticker, we don't refer it as a Q-Sticker as it forms part of the bus stop flag.

There are 2 parts to the top of a bus stop:

1) the roundel and stop name is the flag,
2) a separate part that attaches to the bottom of the flag which is call a boat This is a similar to a perforated flag where we attach the tiles. These come in 3 sizes, 3, 6 and 9 (these refer to how many E-Tiles you can fit on them)

For example the attached picture has 2 x 6 boats attached (meaning it can have 12 tiles attached), it has 9 E-Tiles, and 1 Q-Tile (which takes 3 spaces) attached, so 9+3=12.

I hope that provides the clarification sought.

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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Andrew Colebourne

Dear FOI,

Thank you for your response which clears my question.

Incidentally the picture of the flag you sent with your response illustrates an erroneous E-tile for route 603 which has been applied the length of the route. It should now be qualified as Schooldays only although I'm aware under normal conditions it would also operate Mon-Fri at half term and during Easter school holidays. Not sure how you can show that on an E-tile!

Kind Regards

Andrew Colebourne