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ICT Systems

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Dear Swindon Borough Council,

What applications are you running for: Finance, HR, Payroll, Procurement, CRM, Business Intelligence (BI)
For each of the above applications:
Who is the vendor(s) ?
What Version(s) are you running ?
When was the last major software upgrade ?
When is the next planned upgrade?
Who provides 2nd and 3rd line Support and Maintenance (S&M) for these applications?
What is the approximate value of the current annual S&M contract? (a range is fine)
When is the S&M renewal date?
Who is responsible for these business areas?
Is there a longer term strategy to replace the applications / software mentioned?

Are you running any Oracle or SAP databases, if so what versions are you running?
Are you planning any database upgrades in the next 12-18 months?
Who provides 2nd and 3rd line S&M for these database ?
What is the approximate value of these contracts ? (a range is fine)
When is the S&M renewal date?

Who is responsible for looking after the contract for the Oracle and/or SAP application estate?
Who is responsible for looking after the licenses for the Oracle and/or SAP DB estate?
Yours faithfully,
Mike

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the Freedom of Information officer for response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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Swindon Borough Council

[1]Swindon Borough Council
Dear Mike Cattermole,

Case reference number: FOI002502

Thank you for your request. The Freedom of Information Act creates two
general rights in relation to information:

 1. The right to be told whether or not the information requested is
held
 2. The right to be given that information within 20 working days

A response to your request for information will be sent to you promptly;
and in any event no later than 22/01/2020. Please allow postal time.

If you have a My Account you can follow the progress of your request by
logging back in to your [2]Account. If you don't have an account and you
would like one, please [3]contact us and we will send you an invite to
My Account, so you can view your case.

Kind regards, 

Freedom of information officer
Swindon Borough Council

References

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1. https://myaccount.swindon.gov.uk/q
2. http://myaccount.swindon.gov.uk/q/login
3. mailto:[Swindon Borough Council request email]?subject=Invite%20to%20My%20Account

Haylee-Anne Gatfield, Swindon Borough Council

1 Attachment

Dear Mike Cattermole

 

Re: FOI Freedom of Information Request FOI002502

 

I have enclosed the response to your FOI request. Please see the Excel
document attached.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a review you should contact:

 

Customer Services

Civic Offices

Euclid Street

Swindon

[email address]

 

The complaints/review procedure involves a full review by the Information
Governance Manager. 

 

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.

 

The Information Officer can be contacted at :

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

If you require any further information concerning this matter please
contact me quoting the reference number at the top of the letter.

 

Yours faithfully,

 

Haylee Gatfield

Leadership Support Officer

Customer and Business Services

Swindon Borough Council

[1]www.swindon.gov.uk

 

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We don't know whether the most recent response to this request contains information or not – if you are mike cattermole please sign in and let everyone know.