ICT Systems

mike cattermole made this Freedom of Information request to NHS Shared Business Services
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by NHS Shared Business Services.

Dear NHS Shared Business Services,

What applications are you running for: Finance, HR, Payroll, Procurement, CRM, Business Intelligence (BI) ?

For each of the above applications:
Who is the vendor(s) ?
What Version(s) are you running ?
When was the last major software upgrade ?
When is the next planned upgrade?
Who provides 2nd and 3rd line Support and Maintenance (S&M) for these applications?
What is the approximate value of the current annual S&M contract? (a range is fine)
When is the S&M renewal date?
Who is responsible for these business areas?
Is there a longer term strategy to replace the applications / software mentioned?

Are you running any Oracle or SAP databases, if so what versions are you running?
Are you planning any database upgrades in the next 12-18 months?
Who provides 2nd and 3rd line S&M for these database ?
What is the approximate value of these contracts ? (a range is fine)
When is the S&M renewal date?

Who is responsible for looking after the contract for the Oracle and/or SAP application estate?
Who is responsible for looking after the licenses for the Oracle and/or SAP DB estate?

Who are the customers of the service ?

Yours faithfully,

Mike Cattermole

FOI (NHS Shared Business Services Ltd (Wakefield)), NHS Shared Business Services

Dear Mike,

Further to your e-mail below, I am contacting you with regards your request for information received into NHS Shared Business Services.

NHS Shared Business Services Limited (NHS SBS) is a private company created by a joint venture between Sopra Steria Limited and the Department of Health supporting NHS organisations. As a private company, we are not listed as a public authority within the Freedom of Information Act 2000 and are not obliged to comply with the act and the need to release information regarding our company. I must, therefore, refuse your request for information.

To access any information held by or relating to public authorities you would need to approach the organisation(s) in question directly with your request for information.

For any further information on our services and what we do, please go to our web site http://www.sbs.nhs.uk.

Kind regards,
Kirstie

Kirstie Hartlebury BA (Hons)

Information Governance, Risk and Assurance Officer
NHS Shared Business Services

www.sbs.nhs.uk

Shared vision. Better together.

Think before you print - NHS SBS is committed to supporting sustainability

This email originates from NHS Shared Business Services Limited (NHS SBS). The email and any attachments may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressees. You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee or responsible for its delivery.

If you receive this email by mistake, please advise the sender and cancel it immediately. NHS SBS may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured - NHS SBS shall not be liable if the message is altered, modified, falsified, or edited.

show quoted sections