ICT Summary

Jamie Smith made this Freedom of Information request to The Robert Gordon University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear The Robert Gordon University,

Please could you provide the following information:

General

• Number of Sites

• Number of Employees

• Number of IT Staff

• Annual IT Budget

Datacentre

• Location of datacentre(s)

• Number of Servers

• Number of Windows Servers

• Number of UNIX/Linux Servers

• What operating system do you use?

• Percentage Virtualised

• Virtualisation platform

• Server Vendor

• Server Refresh Date

• Date Server Support contract ends

• Value of contract

• Volume of Data in TBs

• Storage Vendor

• Storage Refresh Date

• Date Storage support contract ends

• Value of contract

• What do you Backup to (hardware)?

• What backup software do you use?

• Software contract end date

• Volume of backup data TB

• Cost of software per TB

• Date backup support contract ends

• Value of support contract (annually)

• What networking equipment do you use in the Datacentre?

• Refresh date

• Date support contract ends

• Value of contract

• Do you use WAN optimisation?

• If so what product do you use?

Desktop

• Desktop vendor

• Number of Desktops

• Do you use VDI?

• If so what platform do you use?

• Desktop Refresh date

• Date support contract ends

Applications:

• Database vendors

• Email provider

• Number of mail boxes

• ERP Platform

• CRM Provider

• Database Archival

• Emaill Archival

• File Archival

In addition please could you provide a copy of your IT Strategy for

2016 and an Organisation chart depicting the IT department with

contact names?

Yours faithfully,

Jamie Smith

Keith Fraser (itn), The Robert Gordon University

Dear Applicant
This is to acknowledge receipt of your recent request for information from the University under the Freedom of Information (Scotland) Act 2002, it is being dealt with and you will hear from us shortly.

Please note that all subsequent correspondence with the University should be emailed to [RGU request email] as this mailbox is monitored in my absence.

Kind regards

Keith Gordon Fraser
University Records Manager & Information Compliance Officer
Records Management
The Robert Gordon University
Schoolhill, Aberdeen AB10 1FR
Tel: 01224 262882

Web: http://www.rgu.ac.uk, Email: [email address]

show quoted sections

RGU Freedom Of Information, The Robert Gordon University

Dear Sir,
We are in the process of finalising together our response to your recent request, unfortunately, a key member of IT staff is not in the University until the start of next week so I will unable to get our response to you until then. Please accept our sincere apologies for this slight delay.

I am doing my best to expedite this, and will write to you again once I have the information.

Yours sincerely

Mr Keith Gordon Fraser
University Records Manager & Information Compliance Officer
Records Management
The Robert Gordon University
Schoolhill, Aberdeen AB10 1FR
Tel: 01224 262882

Web: http://www.rgu.ac.uk, Email: [email address]

Robert Gordon University is the top university for graduate jobs in the UK HESA July 2015

Robert Gordon University, a Scottish charity registered under charity number SC 013781.

This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Robert Gordon University. Thank you.

RGU Freedom Of Information, The Robert Gordon University

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Dear Applicant
 
(15/02) FOI Request 200116-1 ICT Summary
 
Please find in Blue below the University's response to your recent request
for information under the Freedom of Information (Scotland) Act 2002.
 
University’s response authorised by the Head of IT Operations and Support
 
1)  General
 

 1. Number of Sites 1

 

 2. Number of Employees 1400

 

 3. Number of IT Staff 41

 

 4. Annual IT Budget Total IT budget is circa £3 million per annum

 
2)  Datacentre
 

 1. Location of datacentre(s) RM Note : RGU Garthdee campus & Aberdeen
University Old Aberdeen Campus

 

 2. Number of Servers 389

 

 3. Number of Windows Servers 108

 

 4. Number of UNIX/Linux Servers  50

 

 5. What operating system do you use? Red Hat, Windows

 

 6. Percentage Virtualised 95%

 

 7. Virtualisation platform VMware

 

 8. Server Vendor HP and Dell

 

 9. Server Refresh Date Various

 

10. Date Server Support contract ends Various

 

11. Value of contract No single contract

 

12. Volume of Data in TBs 200TB

 

13. Storage Vendor Dell

 

14. Storage Refresh Date No date set

 

15. Date Storage support contract ends 2017

 

16. Value of contract Still under warranty

 

17. What do you Backup to (hardware)? Tape library

 

18. What backup software do you use? TSM

 

19. Software contract end date Not under contract

 

20. Volume of backup data TB 50TB

 

21. Cost of software per TB n/a

 

22. Date backup support contract ends n/a

 

23. Value of support contract (annually) n/a

 

24. What networking equipment do you use in the Datacentre? Cisco

 

25. Refresh date No date set

 

26. Date support contract ends 2018

 

27. Value of contract £24k

 

28. Do you use WAN optimisation? No

 

29. If so what product do you use?

 
3) Desktop
 

 1. Desktop vendor HP/Dell

 

 2. Number of Desktops 2000

 

 3. Do you use VDI? No

 

 4. If so what platform do you use?

 

 5. Desktop Refresh date None set

 

 6. Date support contract ends

 
4) Applications:
 

 a. Database vendors Microsoft, Oracle

 

 b. Email provider Microsoft

 

 c. Number of mail boxes 17000

 

 d. ERP Platform n/a

 

 e. CRM Provider n/a

 

 f. Database Archival n/a

 

 g. Emaill Archival n/a

 

 h. File Archival n/a

 
In addition please could you provide a copy of your IT Strategy for  2016
 
Please see the IT Enabling strategy at
[1]http://www.rgu.ac.uk/about/planning-and-...
 
An Organisation chart depicting the IT department with contact names? We
don’t have an Organisation chart for IT, however all Staff contact details
can be found on line at, [2]http://www.rgu.ac.uk/contact-us
 
Selling to the University
 
Robert Gordon University operates using a devolved structure. As such,
Departments have responsibility for their own budgets and a fair degree of
autonomy in spending that money. However, they are obliged to spend that
money with 'contracted' suppliers wherever possible.
 
A contracted supplier is defined as 'a supplier which has been successful
in a University or consortium tender exercise, or for some other
substantial reason they have earned the right to the title of
'contracted', and to whom all ongoing University business for contracted
items and services should be directed'.
 
Your aim, if you want to be a contracted, long-term supplier to the
University, is to participate through the relevant Invitation to Tender
route. At an institutional level, you can browse our current tender
opportunities on our Web site. Increasingly however, there is a trend
towards national and regional agreements, which the University can
subscribe to, and these will be advertised by consortia through
appropriate routes. One such is the Public Contracts Scotland portal.
 
The University is always interested in innovations and new suppliers, but
we strongly encourage use of current contracted suppliers. Our time to
investigate new suppliers and innovations is when contracts come up for
renewal - at that stage, we will investigate the market, develop a
specification and seek out bids via the routes described above.
 
 
I trust that this provides the information you require, however, if you
are dissatisfied with the University’s handling of your request for
information under the Act, you have 40 days from the date of our response
to request a formal review of our decision.  However, you are encouraged
to contact me in the first instance, to determine if I can resolve your
concerns informally as this may lead to a quicker resolution of your
complaint than a formal appeal. 
 
If you remain dissatisfied after contacting me, you may  ask for an
internal review of the University’s handling of your request; please refer
to the Review Procedure at [3]http://tinyurl.com/oubzr9 for further
information.
 
All complaints regarding requests for information will be handled in
accordance with this procedure. Any request should be put in writing and
should be sent to Mr Andrew McCreath, Executive Director for Information
Technology, at the address provided below.
 
The request should:
 
(a) detail your request for a review of our decision to be undertaken;
 
(b) describe the nature of your original request; and
 
(c) explain the reasons why you are dissatisfied with our response. 
 
ITS
ICRGU building
The Robert Gordon University,
Aberdeen AB10 7QE
 
Email [4][email address].
 
If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request
properly. 
 
Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:
 
[5]http://www.itspublicknowledge.info/faqs.... or by contacting the
Scottish Information Commissioner's Office at the following address:
 
 
Scottish Information Commissioner, 
Kinburn Castle, 
Doubledykes Road, St Andrews, 
Fife KY16 9DS 
 
Telephone: 01334 464610 
Fax: 01334 464611 
E-mail: [6][email address]
Website: [7]www.itspublicknowledge.info
 
This concludes the University’s response to your enquiry.
 
Yours sincerely
 
Keith Gordon Fraser
University Records Manager
The Robert Gordon University
Schoolhill, Aberdeen AB10 1FR
Tel: 01224 262882
 
Web: [8]http://www.rgu.ac.uk, Email: [9][RGU request email]
 
 
 
 
  ________________________________  
Robert Gordon University is the top university for graduate jobs in the UK
HESA July 2015
Robert Gordon University, a Scottish charity registered under charity
number SC 013781.

This e-mail and any attachment is for authorised use by the intended
recipient(s) only. It may contain proprietary material, confidential
information and/or be subject to legal privilege. It should not be copied,
disclosed to, retained or used by, any other party. If you are not an
intended recipient then please promptly delete this e-mail and any
attachment and all copies and inform the sender. Please note that any
views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Robert Gordon University. Thank
you.

References

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