ICT Spend on Case Management Systems

The request was partially successful.

Dear Flintshire County Council,
Please can you provide the following information:
1. The software providers your Local Authority uses for:
• Your Education Management Information System (Local Authority use for admissions, LAC, SEND, Early Years etc.)
• The National Client Caseload Information System (NCCIS) returns to the Department for Education
• Managing the performance of the Youth Offending Team and the case management of individual young people
• Your Children’s Centre Management Information System

2. The amount paid to these suppliers annually for support and maintenance.

3. The contract renewal dates and notice period you are required to give for each.

4. The contract manager responsible for market engagement when the contracts end.

Yours faithfully,

Jayne Taylor

Flintshire County Council

Dear Ms Taylor,

I write to acknowledge receipt of your Freedom of Information request
which has been given the reference number F00018844.  Your request has
been forwarded to the Freedom of Information Act Contact Officer for
Education & Youth to process and this Officer will be in contact with you.

Should you send any further correspondence about this request, please
include the reference number and either e.mail it to
[1][Flintshire County Council request email], or post it to Freedom of Information, Flintshire
County Council, Information Governance, County Hall, Mold, Flintshire, CH7
6NB.

Your data will be processed by Flintshire County Council only for the
specific purposes of processing your information request. The processing
of your personal data is necessary in order to complete your information
request in compliance with the Freedom of Information Act 2000 and the
Environmental Information Regulations 2004. 

Flintshire County Council will not share your data with any other
organisation. Flintshire County Council will retain your data for 3 years
from the data your request is complete.

If you feel that Flintshire County Council has mishandled your personal
data at any time you can make a complaint to the Councils Data Protection
Officer by emailing [2][email address] or phoning
01352 702802. For further information on our complaints procedure please
follow this link
[3]https://www.flintshire.gov.uk/en/PDFFile...

Alternatively you can contact the Information Commissioner's Office by
visiting their website or by calling their helpline on 0303 123 1113.

For further information about how Flintshire County Council processes
personal data and your rights please see our privacy notice on our website
- http://www.flintshire.gov.uk/en/Resident...

 

FOI Contact Officer

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FOI Contact Officer  |  Swyddog Cyswllt Rhyddid Gwybodaeth
Governance  |  Llywodraethu
Flintshire County Council   |  Cyngor Sir y Fflint  

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Email   |  Ebost   |  [Flintshire County Council request email]  
http://www.flintshire.gov.uk   |  http://www.siryfflint.gov.uk  
http://www.twitter.com/flintshirecc   |  http://www.twitter.com/csyfflint
 

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The contents of this communication and any enclosed documents may be
subject to copyright protection. It has been sent to you for your
information and you may use it for any non-commercial research you may be
doing or undertaking. Its contents can also be used for the purposes of
news reporting. Any other re-use, for example, commercial publication or
publication on a website, requires the permission of this Council. If you
wish to re-use this information please contact us, letting us know how you
wish to re-use it and what the intended audience will be so that we can
consider your request. This information should be sent to: The Information
Governance Manager, Information Governance Team, Flintshire County
Council, County Hall, Mold, Flintshire CH7 6NB, or
[email address].

If you are dissatisfied with the Council’s handling of your request for
information, you can ask for an internal review within 2 months of the
date of this response. Where your complaint is a complex one it may not be
possible to deal with it within the above timescales. In such a situation
a progress report will be sent within the above timescales.

Requests for an internal review should be addressed to the Council’s
Information Governance Manager at:

Information Governance Team, County Hall, Mold, CH7 6NA

Or by emailing [Flintshire County Council request email]

Please remember to quote your original request’s reference number.

You also have the right to complain to the Information Commissioner. The
Information Commissioner can be contacted at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

However, please note that the Commissioner will not normally investigate a
complaint until it has been through our own internal review process.

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Gellir cynnwys y ddogfen gyfathrebu hon ac unrhyw ddogfennau amgaeêdig yn
amodol ar hawlfraint. Hyn anfonwyd atoch er gwybodaeth i chi a gallwch ei
ddefnyddio ar gyfer unrhyw ymchwil anfasnachol yr ydych yn ei wneud neu
ymgymryd â. Gellir hefyd defnyddio ei gynnwys at ddibenion adrodd
newyddion. Os oes angen i chi ailddefnyddio’r wybodaeth mewn unrhyw fordd
arall, er enghraifft, cyhoeddi neu gyhoeddi masnachol ar wefan, mae angen
caniatâd gyn y Cyngor. Os hoffech ailddefnyddio’r wybodaeth, cysylltwch â
ni, gan roi gwybod i ni sut rydych chi yn bwriadu ei ailddefnyddio a beth
fydd y gynulleidfa a fwriadwyd fel y gallwn ystyriwch eich cais. Dylid
anfon y wybodaeth hon at: Rheolwr Llywodraethu Gwybodaeth, Tîm
Llywodraethu Gwybodaeth, Neuadd Y Sir, Yr Wyddgrug, Sir Y Fflint, CH7 6NB,
neu drwy e-bostio [email address].

Os ydych yn anfodlon â’r modd y mae’r Cyngor wedi ymdrin eich cais am
wybodaeth, gallwch ofyn am adolygiad mewnol o fewn 2 fis o dyddiad yr
ymateb hwn. Lle mae’ch cwyn yn un cymhleth efallai na fydd yn bosib delio
ag ef o fewn yr amserlen uchod. Mewn sefyllfa o’r fath, bydd adroddiad
cynnydd yn cael ei anfon o fewn yr amserlen.

Dylech anfon cais am adolygiad mewnol i’r Rheolwr Llywodraethu Gwybodaeth
y Cyngor:

Team Llywodraethu Gwybodaeth, Neuadd y Sir, Yr Wyddgrug, Sir Y Fflint, CH7
6NB

Neu drwy e-bostio [Flintshire County Council request email]

Cofiwch ddyfynnu rhif cyfeirnod eich cais gwreiddiol.

Mae gennych hawl hefyd i gwyno wrth y Comisiynydd Gwybodaeth. Gallwch
gysylltu â’r Comisiynydd Gwybodaeth yn y cyfeiriad canlynol:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Fodd bynnag, dylech nodi nad yw’r Comisiynydd fel arfer yn ymchwilio i
gwyn nes ei fod wedi bod drwy ein proses adolygu fewnol.

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We welcome correspondence in Welsh. We will respond to correspondence
received in Welsh without delay.

Opinions advice, conclusions and other information in this

message that do not relate to the official business of

Flintshire County Council shall be understood as neither

given nor endorsed by it or on its behalf, and consequently

Flintshire County Council shall bear no responsibility

whatsoever in respect thereof.

Rydym yn croesawu gohebiaeth Gymraeg. Ymatebwn yn ddi-oed i ohebiaeth a
dderbynnir drwy gyfrwng y Gymraeg.

Deellir na fydd unrhyw safbwyntiau, na chynghorion, na

chasgliadau nac unrhyw wybodaeth arall yn y neges hon,

nad ydynt yn berthnasol i waith swyddogol

Cyngor Sir y Fflint, yn cael eu cynnig na'u cadarnhau ganddo

nac ar ei ran, ac felly ni fydd Cyngor Sir y Fflint yn derbyn

unrhyw gyfrifoldeb am y rhannau hynny o'r neges.

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References

Visible links
1. mailto:[Flintshire County Council request email]
2. mailto:[email address]
3. https://www.flintshire.gov.uk/en/PDFFile...

EducationInfoGov, Flintshire County Council

1 Attachment

Dear Ms Taylor

 

We are currently working on your FOI request regarding software providers
and associated contracts. Please be aware the NCCIS is not applicable to
Wales.

 

Where it is requested for information concerning Children’s Centre
Management Information Systems, please can you clarify the intended
meaning for “Children’s Centres”?

 

Yours sincerely

 

FOI Contact Officer

Education Information Governance
____________________________________________________________________________________
Education and Youth | Addysg ac leuenctid
Flintshire County Council | Cyngor Sir y Fflint

Email | Ebost | [1][email address]
____________________________________________________________________________________
[2]http://www.flintshire.gov.uk | [3]http://www.siryfflint.gov.uk
[4]http://www.twitter.com/flintshirecc |
[5]http://www.twitter.com/csyfflint

[6]Together keeping Flintshire safe email signature

 

**********************************************************************

We welcome correspondence in Welsh. We will respond to correspondence
received in Welsh without delay.

Opinions advice, conclusions and other information in this

message that do not relate to the official business of

Flintshire County Council shall be understood as neither

given nor endorsed by it or on its behalf, and consequently

Flintshire County Council shall bear no responsibility

whatsoever in respect thereof.

Rydym yn croesawu gohebiaeth Gymraeg. Ymatebwn yn ddi-oed i ohebiaeth a
dderbynnir drwy gyfrwng y Gymraeg.

Deellir na fydd unrhyw safbwyntiau, na chynghorion, na

chasgliadau nac unrhyw wybodaeth arall yn y neges hon,

nad ydynt yn berthnasol i waith swyddogol

Cyngor Sir y Fflint, yn cael eu cynnig na'u cadarnhau ganddo

nac ar ei ran, ac felly ni fydd Cyngor Sir y Fflint yn derbyn

unrhyw gyfrifoldeb am y rhannau hynny o'r neges.

**********************************************************************

References

Visible links
1. mailto:[email address]
2. http://www.flintshire.gov.uk/
3. http://www.siryfflint.gov.uk/
4. http://www.twitter.com/flintshirecc
5. http://www.twitter.com/csyfflint

Dear EducationInfoGov,

I believe Children's Centres could fall under Flying Start.

Also, in regards to NCCIS please can you provide the information in regards to the WCCIS Caresystem.

Yours sincerely,

Jayne Taylor

Dear EducationInfoGov,

Please can you provide me with an update on the status of my request?

Yours sincerely,

Jayne Taylor

Flintshire County Council

Dear Ms Taylor

I refer to your FOI request in which you asked for authority data in
relation to software, contracts and staff information.   

The Council does hold some of this information and the response is
provided below.

Youth Offending Team Performance and Case Management;

1.                  Software Provider

CACI

2.                  Annual support and maintenance

This information is subject to exemption, please see response from CACI’s
legal department quoted below. It is believed that the information
provided below outweighs the public interest in disclosure within the
period specified. Please see response provided by CACI’s legal services,
relayed via CACI’s Delivery and Customer Care Manage and quoted below;

“FOIA - Exempted Information

CACI has indicated that certain information (including highly commercially
sensitive and confidential information) should be exempted from disclosure
(“Exempted Information”) under the Freedom of Information Act 2000
(“FOIA”), as set forth below: 

Exempted information Time period for exemption

CACI executive summary 7 years

CACI’s proposal  7 years

Names and signatures of individuals in NDA’s, schedules, etc. 7 years

Disclosures identifying CACI’s security policies, procedures and protocols
(including audit information containing such data), CACI’s proprietary and
confidential details of technologies used in provision of the service
(e.g. server types), CACI’s proprietary solution design and CACI’s pricing
information. 7 years

CACI considers that disclosure of this information would, or would be
likely to, prejudice the commercial interests of CACI, not least because
it would give CACI’s competitors access to CACI’s valuable intellectual
property rights and trade secrets relating to CACI’s proprietary solution
and services, and pricing information. Accordingly, CACI’s expectation is
that such information should be exempted from disclosure under sections
43(1) and 43(2) (Commercial Interests) of the FOIA.

This information is regarded as commercially sensitive and therefore
exempt under Section 43 of the Act. CACI have instructed by revealing
detailed parts of their system and pricing structure, any responses
containing this information may not only be a breach of contract, but
would seriously disadvantage and prejudice their future ability to
participate competitively in commercial activities. As they have been
explicit in the use of the exemption in answering this request and have
given a detailed response to the public interest test that goes with this
exemption, we have no reason to go against this and are therefore applying
the exemption to this question.”

Given CACI’s response above, in this instance FCC currently considers this
information exempt, noting the time period for exemption provided. FCC’s
current position is that the reduction in commercial competiveness
outweighs public interest (public spending openness) within the context
that this information will be available after the given period.

3.                  What is the renewal date for the contract

1st June 2024

4.                  Contract manager

Ann Roberts [email address]

Education Information Management:

1.                  Software Provider

Capita

2. Annual Support and Maintenance

This information is exempt under Section 41,  Information Provided in
Confidence;

·         The pricing information was provided to the Council by Capita

·         Its disclosure would constitute a breach of confidence. This is 
referenced in the contract and Capita have representations to the Council 
not to release the information. It is therefore believed that the 
information has the quality of confidence and was imparted with an 
obligation of confidence to protect Capita from detriment. Capita are a 
commercial organisation therefore a competitor knowing their pricing is 
likely to harm their competitive advantage.

3.  What is the renewal date for the contract

1st April 2021

4. Contract manager

Kim Brookes [email address]

WCCIS Care System:

This is not managed by the local authority.

Children’s Centre Management Information System:

The authority does not utilise Children’s Centre Management Information
Systems.

FOI Contact Officer

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FOI Contact Officer  |  Swyddog Cyswllt Rhyddid Gwybodaeth
Governance  |  Llywodraethu
Flintshire County Council   |  Cyngor Sir y Fflint  

--------------------------------------------------------------------------

Email   |  Ebost   |  [Flintshire County Council request email]  
http://www.flintshire.gov.uk   |  http://www.siryfflint.gov.uk  
http://www.twitter.com/flintshirecc   |  http://www.twitter.com/csyfflint
 

--------------------------------------------------------------------------

The contents of this communication and any enclosed documents may be
subject to copyright protection. It has been sent to you for your
information and you may use it for any non-commercial research you may be
doing or undertaking. Its contents can also be used for the purposes of
news reporting. Any other re-use, for example, commercial publication or
publication on a website, requires the permission of this Council. If you
wish to re-use this information please contact us, letting us know how you
wish to re-use it and what the intended audience will be so that we can
consider your request. This information should be sent to: The Information
Governance Manager, Information Governance Team, Flintshire County
Council, County Hall, Mold, Flintshire CH7 6NB, or
[email address].

If you are dissatisfied with the Council’s handling of your request for
information, you can ask for an internal review within 2 months of the
date of this response. Where your complaint is a complex one it may not be
possible to deal with it within the above timescales. In such a situation
a progress report will be sent within the above timescales.

Requests for an internal review should be addressed to the Council’s
Information Governance Manager at:

Information Governance Team, County Hall, Mold, CH7 6NA

Or by emailing [Flintshire County Council request email]

Please remember to quote your original request’s reference number.

You also have the right to complain to the Information Commissioner. The
Information Commissioner can be contacted at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

However, please note that the Commissioner will not normally investigate a
complaint until it has been through our own internal review process.

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Gellir cynnwys y ddogfen gyfathrebu hon ac unrhyw ddogfennau amgaeêdig yn
amodol ar hawlfraint. Hyn anfonwyd atoch er gwybodaeth i chi a gallwch ei
ddefnyddio ar gyfer unrhyw ymchwil anfasnachol yr ydych yn ei wneud neu
ymgymryd â. Gellir hefyd defnyddio ei gynnwys at ddibenion adrodd
newyddion. Os oes angen i chi ailddefnyddio’r wybodaeth mewn unrhyw fordd
arall, er enghraifft, cyhoeddi neu gyhoeddi masnachol ar wefan, mae angen
caniatâd gyn y Cyngor. Os hoffech ailddefnyddio’r wybodaeth, cysylltwch â
ni, gan roi gwybod i ni sut rydych chi yn bwriadu ei ailddefnyddio a beth
fydd y gynulleidfa a fwriadwyd fel y gallwn ystyriwch eich cais. Dylid
anfon y wybodaeth hon at: Rheolwr Llywodraethu Gwybodaeth, Tîm
Llywodraethu Gwybodaeth, Neuadd Y Sir, Yr Wyddgrug, Sir Y Fflint, CH7 6NB,
neu drwy e-bostio [email address].

Os ydych yn anfodlon â’r modd y mae’r Cyngor wedi ymdrin eich cais am
wybodaeth, gallwch ofyn am adolygiad mewnol o fewn 2 fis o dyddiad yr
ymateb hwn. Lle mae’ch cwyn yn un cymhleth efallai na fydd yn bosib delio
ag ef o fewn yr amserlen uchod. Mewn sefyllfa o’r fath, bydd adroddiad
cynnydd yn cael ei anfon o fewn yr amserlen.

Dylech anfon cais am adolygiad mewnol i’r Rheolwr Llywodraethu Gwybodaeth
y Cyngor:

Team Llywodraethu Gwybodaeth, Neuadd y Sir, Yr Wyddgrug, Sir Y Fflint, CH7
6NB

Neu drwy e-bostio [Flintshire County Council request email]

Cofiwch ddyfynnu rhif cyfeirnod eich cais gwreiddiol.

Mae gennych hawl hefyd i gwyno wrth y Comisiynydd Gwybodaeth. Gallwch
gysylltu â’r Comisiynydd Gwybodaeth yn y cyfeiriad canlynol:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Fodd bynnag, dylech nodi nad yw’r Comisiynydd fel arfer yn ymchwilio i
gwyn nes ei fod wedi bod drwy ein proses adolygu fewnol.

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********************************************************************** We
welcome correspondence in Welsh and English and will respond to
correspondence in the same language. Use of either language will not lead
to a delay Opinions advice, conclusions and other information in this
message that do not relate to the official business of Flintshire County
Council shall be understood as neither given nor endorsed by it or on its
behalf, and consequently Flintshire County Council shall bear no
responsibility whatsoever in respect thereof. Croesawn ohebiaeth yn y
Gymraeg a’r Saesneg a byddwn yn ymateb i ohebiaeth yn yr un iaith. Ni fydd
defnyddio’r naill iaith na’r llall yn arwain at oedi. Deellir na fydd
unrhyw safbwyntiau, na chynghorion, na chasgliadau nac unrhyw wybodaeth
arall yn y neges hon, nad ydynt yn berthnasol i waith swyddogol Cyngor Sir
y Fflint, yn cael eu cynnig na'u cadarnhau ganddo nac ar ei ran, ac felly
ni fydd Cyngor Sir y Fflint yn derbyn unrhyw gyfrifoldeb am y rhannau
hynny o'r neges.
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