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ICT Services Enquiry

Mr P Fishburne made this Freedom of Information request to Wigan Metropolitan Borough Council

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Dear Wigan Metropolitan Borough Council,

Please can you outline a response to the following ICT Related questions to the best of your ability:

1. What is the total annual spend for ICT Services at Sefton Council (including all hardware and software, Equipment, peripherals, Staff)

1a. What proportion is Revenue and Capital budget related?

2. What is the split of the total budget on staffing vs 3rd Party spend

3. Within that budget and scope of the service do you deliver project / changes relating to ICT.
3a. If income for projects and change can you outline the annual income relating to this

4. What is the total staff base within ICT Services?
4a. What proportion of the staff base are permanent vs temporary / contractors

5. How many ICT Users does the service support?

6. How many service desk calls are received on an annual basis

7. Is the Council now on Win10 and 365 ? fully, partially or not started yet

Thank you in advance for your help

Yours faithfully,

Mr P Fishburne

Dear Wigan Metropolitan Borough Council,

please accept my apologies as the question 1 references Sefton Council - this is my error. Please ignore this reference and respond relating to Wigan Council please

Yours faithfully,

Mr Fishburne

FoI Request, Wigan Metropolitan Borough Council

Dear Sir / Madam
FOI 11045
I am emailing to confirm the receipt of your recent request for
information to Wigan Council. This has been logged with reference
indicated above and will be forwarded to the relevant department for
action.
We will respond as soon as possible and in most cases no later than 20
working days after the receipt of your request i.e. by 17 November 2020.
The Information Commissioner’s Office has recognised the unprecedented
challenges all are facing during the pandemic and that people may
experience delays when making information rights requests during the
current situation.  This is because the Council’s resources are focused on
ensuring that at risk and vulnerable residents are supported at this time.
 
If you have any comments or questions in the meantime, please direct them
to [1][Wigan Council request email], or in writing to the address below.
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Kind regards
Kath Peace
Information Governance Assistant
 
Please note that in light of Government guidance, all Legal Services staff
are currently working from home.  We have a skeleton staff attending the
office, by exception and only where absolutely necessary.  Wherever
possible, please avoid posting documents to us and use electronic
communication instead.  If you must post a hard copy document, please
email the recipient, so we can arrange for post to be collected.  In these
exceptional times please note our response times to correspondences may
increase as we continue to support the most vulnerable in society and our
frontline services.
 
Legal Services - Resources Directorate
Wigan Council, Town Hall, Library Street, Wigan WN1 1YN
[2]www.wigan.gov.uk
[3]www.twitter.com/wigancouncil
[4]www.facebook.com/WiganCouncilOnline
[5]https://www.wigan.gov.uk/Council/Armed-f...
 
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FoI Request, Wigan Metropolitan Borough Council

Dear Mr Fishburne,

I am sorry for the delay in responding to your Freedom of Information Request. I am endeavouring to obtain the information for the response and will e-mail as soon as possible.

The Information Commissioner’s Office has recognised the unprecedented challenges all are facing during the current situation and that people may experience delays when making information rights requests during the pandemic.

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

show quoted sections

FoI Request, Wigan Metropolitan Borough Council

1 Attachment

Dear Mr Fishburne,

I am writing to respond to your recent request for information. This request has been handled under the Freedom of Information Act 2000.

The response to your request is attached.

If you are unhappy with any aspect of this response, an independent senior officer will review this decision. If you are not satisfied with our response you must put your complaint in writing within 40 working days of receipt of this response giving the reasons for your complaint. You can either email [Wigan Council request email] or write to the address below.

You can also complain to the Information Commissioner, who is the regulator for Freedom of Information. Her website is https://ico.org.uk/ and her helpline number is 0303 1231113.
Her staff may ask you to exhaust our internal complaints procedure if you choose to complain to her office now.

May I take this opportunity to apologise for the delay in responding to your request. I can assure you that all requests for information received are processed, however, on some occasions the response takes longer than 20 working days for a number of reasons and we thank you for your patience.

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

show quoted sections

Dear FoI Request,

Thank you for your response,

Can you please give an overview for question 5 - how many ICT users there are in the Council i.e. how many people are licenced to use Windows or office please .

also in your response you have outlines 60 staff in digital services are there costs included in the total annual spend on ICT please

Yours sincerely,

Mr P Fishburne

FoI Request, Wigan Metropolitan Borough Council

Dear Mr Fishburne,

Re your follow up queries:-

Q. Can you please give an overview for question 5 - how many ICT users there are in the Council i.e. how many people are licenced to use Windows or office please .

A. 3950 That’s the number of currently licensed (active) office users – it’s the number we use for ‘active’ IT users

Q. also in your response you have outlines 60 staff in digital services are there costs included in the total annual spend on ICT please

A. yes

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Mr P Fishburne please sign in and let everyone know.