Dear Tony Davies

Thank you for your request for information received into the Council earlier today, which I acknowledge receipt.

This is now being dealt with and will be processed and responded to by close of business 14 August, in accordance with the statutory time limit of 20 working days.

I will write to you in advance should we should require any further any information/clarification from you.

Regards, Vicky

Vicky Eagle
Freedom of Information Officer and Paralegal
Legal Services
North Devon Council
[North Devon Council request email]

Document: {10011 FOI}/{00263878}

show quoted sections

Dear Tony Davies

I write in response to your request received earlier today.

Section 1(1)(a) of the Act requires the Council to inform you whether it holds information of the description specified in your request. The Council confirms that it does hold this information. In discharge of its obligation under section 1(1)(b) the Council provides the following response:

1. Mobile phones

a) Vodaphone
b) Please Refer to the Council's published dataset called 'Mobile phone connections by Provider/Plan' https://northdevon-self.achieveservice.c...
c) Please refer to the published contract information via the Council's Contract Register: https://procontract.due-north.com/Contra...
d) As c) above
e) As c) above

2. SIP Trunking

a) Yes
b) Please refer to the published contract information via the Council's Contract Register: https://procontract.due-north.com/Contra...
c) Voxbox / ZVC UK Ltd
d) Sarah Higgins, Head of Customer Focus - [email address]

3. Team Licences

a) E3
b) No
c) Not being considered at present

4. Telephony

a) Zoom
b) 400
c) Please refer to the published contract information via the Council's Contract Register: https://procontract.due-north.com/Contra...
d) As 2.d) above

5. Contact Centre

a) Zoom
b) 50
c) Up to 50
d) As 4.c) above
e) As 4.c) above
f) As 4.c) above
g) As 4.d) above

In accordance with Section 21(1) of the Act, the Council is not obliged to provide information that is already available in the public domain. However, it does have a duty under Section 16(1) to provide all applicants advice and assistance in order to assist with locating the information, which the Council has done in providing you with the links to where the information can be found above.

If you are dissatisfied with the Council's handling of your request, you have the right to request an internal review which should be received within two months from the date of the response letter and should be addressed and sent to;

Senior Solicitor and Monitoring Officer
Legal Services, North Devon Council
PO Box 379, Barnstaple, EX32 2GR
[North Devon Council request email]

If you are not content with the outcome of the internal review, you have the right to apply to the Information Commissioner for a decision:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545 745
Fax: 01625 524 510
Email: [email address]

Regards, Vicky

Vicky Eagle
Freedom of Information Officer and Paralegal
Legal Services
North Devon Council
[North Devon Council request email]

Document: {10011 FOI}/{00263891}

show quoted sections