Bradley Griffiths

Dear Maidstone Borough Council,

I would like to request information under the Freedom of Information Act

Mobile phones

Who is your current mobile phone provider?
How many mobile connections?
When is the contract up for renewal?
How long do you contract for (24 or 36 months)?
The email address of the primary contact for this contract?

SIP Trunking

Have you implemented SIP?
If yes, when does the contract expire?
Who is your SIP provider?
The email address of the primary contact for this contract?

Team Licences

Which Microsoft 365 Licence do you have e.g. E3, E5
Have you voice enable your Teams Licences?
If not, is that something you are considering?

Telephony

What is your current telephony system?
How many users of the telephony system?
When is the contract up for renewal?
The email address of the primary contact for this contract?

Contact Centre

What contact centre solution is the council using?
How many agents does the contact centre employ?
How many agents are concurrently working?
What is the cost of the contract for the contact centre solution?
When is the contract for the contact centre ending?
How long do you usually contract for?
The name of the relevant contact?

Yours faithfully,

Bradley Griffiths

Complaints & FOI (MBC), Maidstone Borough Council

Thank you for contacting the Information Governance Team at Maidstone
Borough Council.

 

This is an automated response to confirm that your e-mail has been
received.

 

We aim to respond within 10 working days. For more information on how we
manage requests, and our response times, please visit our website:

 

• [1]Freedom of Information/Environmental Information Regulation
Requests
• [2]Complaints
• [3]Data Protection
• [4]Customer Care Policy

 

Regards

 

Information Governance Team

Corporate Insight, Communities and Governance

Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ

w [5]www.maidstone.gov.uk

 

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Complaints & FOI (MBC), Maidstone Borough Council

Dear Bradley Griffiths

 

RE: FREEDOM OF INFORMATION (FOI) ACT REQUEST

 

Thank you for your request for information. This e-mail is to confirm your
request has been received and logged. The reference number for your
request is FOI/12789.

 

We will respond within 20 working days following the date we received your
request.

 

After considering your request, we may refuse to supply some or all of the
information under a number of exemptions that exist in legislation.  For
details of these exemptions, please visit the Information Commissioner’s
website:
[1]https://ico.org.uk/for-organisations/gui....

 

If you have any queries about this e-mail, please contact us on
[2][Maidstone Borough Council request email]. Please remember to quote the
reference above in any future communications.

 

Yours sincerely

 

Information Governance Team

Corporate Insight, Communities and Governance

Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent
ME15 6JQ

w [3]www.maidstone.gov.uk

 

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Complaints & FOI (MBC), Maidstone Borough Council

1 Attachment

Our Ref – FOI/12789

Dear Bradley Griffiths

I am writing to confirm that the Council has now completed its search for
the information you requested. I apologise for the delay.

A copy of our response is enclosed, which includes details of any
exemptions in accordance with section 17 of the Freedom of Information
Act, where applicable.

If you have any queries about this email, please contact us.  Please
remember to quote the reference above in any future communications.

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, please respond to
this email and we will pass it on to Mid Kent Legal Services to conduct a
review.  Please ensure you outline your reasons for requesting a review.

If you are not content with the outcome of your request, you may apply
directly to the Information Commissioner for a decision.  Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Council.  The Information
Commissioner can be contacted at:  The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Information Governance Team

Corporate Insight, Communities and Governance

Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent
ME15 6JQ

w [1]www.maidstone.gov.uk

From: Complaints & FOI (MBC)
Sent: Friday, July 26, 2024 12:18 PM
To: Bradley Griffiths <[FOI #1147870 email]>
Subject: FOI/12789: Acknowledgement: Freedom of Information request - ICT
Relations

Dear Bradley Griffiths

RE: FREEDOM OF INFORMATION (FOI) ACT REQUEST

Thank you for your request for information. This e-mail is to confirm your
request has been received and logged. The reference number for your
request is FOI/12789.

We will respond within 20 working days following the date we received your
request.

After considering your request, we may refuse to supply some or all of the
information under a number of exemptions that exist in legislation.  For
details of these exemptions, please visit the Information Commissioner’s
website:
[2]https://ico.org.uk/for-organisations/gui....

If you have any queries about this e-mail, please contact us on
[3][Maidstone Borough Council request email]. Please remember to quote the
reference above in any future communications.

Yours sincerely

Information Governance Team

Corporate Insight, Communities and Governance

Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent
ME15 6JQ

w [4]www.maidstone.gov.uk

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