ICT Infrastructure

Tony Allen made this Freedom of Information request to Hereford and Worcester Fire and Rescue Service

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Hereford and Worcester Fire Brigade,

Please could you provide the following information:
1. General
a) Number of Sites
b) Number of Employees
c) Number of IT Staff
d) Annual IT Budget

2. Datacentre
a) Location of datacentre(s)
b) Number of Servers
c) Number of Windows Servers
d) Number of UNIX/Linux Servers
e) What operating system do you use?
f) Percentage Virtualised
g) Virtualisation platform
h) Server Vendor
i) Server Refresh Date
j) Date Server Support contract ends
k) Value of contract

l) Volume of Data in TB
m) Storage Vendor
n) Storage Refresh Date
o) Date Storage support contract ends
p) Value of contract

q) What do you Backup to (hardware)?
r) What backup software do you use?
s) Backup refresh date
t) Date backup support contract ends
u) Value of support contract

v) What networking equipment do you use in the Datacentre?
w) Refresh date
x) Date support contract ends
y) Value of contract
z) Do you use WAN optimisation? If so what product do you use?

3. Desktop
a) Desktop vendor
b) Number of Desktops
c) Do you use VDI? If so what platform do you use?
d) Desktop Refresh date
e) Date support contract ends

In addition, please could you provide a copy of your current IT Strategy and an Organisation chart depicting the IT department with contact names?

Yours faithfully,

Tony Allen

Shenington-Gunn, Bronwyn, Hereford and Worcester Fire and Rescue Service

1 Attachment

Dear  Mr Allen,

 

Thank you for your request for information concerning IT at Hereford and
Worcester Fire and Rescue, received by Hereford & Worcester Fire and
Rescue Service (the Service) on 6^th July 2016.
Please use reference number FOIA 80/07/16 in all future correspondence.

 

Your enquiry will be considered under the [1]Freedom of Information Act
(FOIA) 2000 and responded to by no later than 3^rd August 2016 in
accordance with the FOIA 20 working days reply schedule. 

 

If you have any questions or concerns, please do not hesitate to contact
the Service's Data Management Compliance Administrator on Tel: 0345 12
24454 or by e-mail to [2][email address] who will be happy to assist. 

 

Kind regards

Bronwyn Shenington-Gunn

Hereford & Worcester Fire and Rescue Service

[3]Description: Description: cid:image001.png@01CB5D61.32E41390

 

 

If your email is a request for information under the Freedom of
Information Act, Environmental Information Regulations or Data Protection
Act, please contact the Performance & Information Team on 0345 122 4454 or
by e-mail to [email address] who will be able to assist
with your enquiry. This email and any files transmitted with it are
confidential and intended solely for the use of the addressee. If you are
not the intended recipient you must not disclose, copy or distribute this
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as a result of software viruses. It is your responsibility to carry out
such virus checking as is necessary before opening any attachment. If you
have received this email in error, please notify the IT helpdesk at the
Hereford & Worcester Fire and Rescue Service, telephone via (0345) 122
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References

Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. blocked::mailto:[email address] mailto:[email address]
mailto:[email address]

Information Requests, Hereford and Worcester Fire and Rescue Service

2 Attachments

Dear Mr Allen

 

Thank you for your request for Information which was received by Hereford
& Worcester Fire and Rescue Service (the Service) on 06 July 2016. 

 

Your enquiry concerning the ICT Infrastructure has been considered under
the [1]Freedom of Information Act 2000 (FOIA) and the Service can confirm
that the requested information is held. Please refer to the table below
for the response to your enquiry:

 

+------------------------------------------------------------------------+
|  | Query | Response |
|--+--------------------------------+------------------------------------|
|1.|General |  |
|--+--------------------------------+------------------------------------|
|  |a) Number of Sites |27 Stations plus Headquarters |
|--+--------------------------------+------------------------------------|
|  |b) Number of Employees |766 (as at 31 March 2016) |
|--+--------------------------------+------------------------------------|
|  |c) Number of IT Staff |8 |
|--+--------------------------------+------------------------------------|
|  |d) Annual IT Budget |1.6m |
|------------------------------------------------------------------------|
|  |
|------------------------------------------------------------------------|
|2.|Datacentre |  |
|--+--------------------------------+------------------------------------|
|  |a) Location of datacentre(s) |As location of datacentre(s) could|
| | |potentially be used to access and|
| | |manipulate Service provision and|
| | |data, the Service is unable to|
| | |disclose the requested information,|
| | |as this could feasibly assist or be|
| | |likely to assist an enemy or a|
| | |potential enemy, as in accordance|
| | |with Information Commissioner’s|
| | |Office (ICO) guidance: [2]Specialist|
| | |Guides - Defence and [3]Specialist|
| | |Guides - National Security. |
| | | |
| | |  |
| | | |
| | |As a Category 1 Responder and part|
| | |of the Critical national|
| | |infrastructure, the Service|
| | |considers that disclosing the|
| | |location of datacentre(s) is not in|
| | |the public interest where the safety|
| | |of communities and staff is at|
| | |risk.  As a result, the information|
| | |is considered exempt under [4]FOIA|
| | |Section 23(1)(3) - Information|
| | |supplied by, or relating to, bodies|
| | |dealing with security matters /|
| | |[5]FOIA Section 26(1)(a)(b) -|
| | |Defence / [6]FOIA Section|
| | |38(1)(a)(b) - Health and safety |
|--+--------------------------------+------------------------------------|
|  |b) Number of Servers |120 |
|--+--------------------------------+------------------------------------|
|  |c) Number of Windows Servers |113 |
|--+--------------------------------+------------------------------------|
|  |d) Number of UNIX/Linux Servers |7 |
|--+--------------------------------+------------------------------------|
|  |e) What operating system do you |Windows |
| |use? | |
|--+--------------------------------+------------------------------------|
|  |f) Percentage Virtualised |75 |
|--+--------------------------------+------------------------------------|
|  |g) Virtualisation platform |VMWare |
|--+--------------------------------+------------------------------------|
|  |h) Server Vendor |HP |
|--+--------------------------------+------------------------------------|
|  |i) Server Refresh Date |Rolling 3 to 5 years, as the refresh|
| | |does not occur in one session |
|--+--------------------------------+------------------------------------|
|  |j) Date Server Support contract |N/A - supported in house |
| |ends | |
|--+--------------------------------+------------------------------------|
|  |k) Value of contract |N/A |
|--+--------------------------------+------------------------------------|
|  |l) Volume of Data in TB |2 |
|--+--------------------------------+------------------------------------|
|  |m) Storage Vendor |HP |
|--+--------------------------------+------------------------------------|
|  |n) Storage Refresh Date |3 to 5 years |
|--+--------------------------------+------------------------------------|
|  |o) Date Storage support contract|N/A |
| |ends | |
|--+--------------------------------+------------------------------------|
|  |p) Value of contract |N/A |
|--+--------------------------------+------------------------------------|
|  |q) What do you Backup to |HP |
| |(hardware)? | |
|--+--------------------------------+------------------------------------|
|  |r) What backup software do you |Symantec Backup Exec & Symantec |
| |use? |System Recovery |
|--+--------------------------------+------------------------------------|
|  |s) Backup refresh date |3 to 5 years |
|--+--------------------------------+------------------------------------|
|  |t) Date backup support contract |N/A |
| |ends | |
|--+--------------------------------+------------------------------------|
|  |u) Value of support contract |N/A |
|--+--------------------------------+------------------------------------|
|  |v) What networking equipment do |Cisco |
| |you use in the Datacentre? | |
|--+--------------------------------+------------------------------------|
|  |w) Refresh date |N/A |
|--+--------------------------------+------------------------------------|
|  |x) Date support contract ends |N/A - Supported in house |
|--+--------------------------------+------------------------------------|
|  |y) Value of contract |N/A |
|--+--------------------------------+------------------------------------|
|  |z) Do you use WAN optimisation? |No |
| |If so what product do you use? | |
|------------------------------------------------------------------------|
|  |
|------------------------------------------------------------------------|
|3.|Desktop |  |
|--+--------------------------------+------------------------------------|
|  |a) Desktop vendor |HP |
|--+--------------------------------+------------------------------------|
|  |b) Number of Desktops |250 |
|--+--------------------------------+------------------------------------|
|  |c) Do you use VDI? If so what |No |
| |platform do you use? | |
|--+--------------------------------+------------------------------------|
|  |d) Desktop Refresh date |3 to 5 years |
|--+--------------------------------+------------------------------------|
|  |e) Date support contract ends |N/A - Supported in house |
|------------------------------------------------------------------------|
|  |
|------------------------------------------------------------------------|
|  |In addition, please could you provide a copy of your current IT|
| |Strategy and an Organisation chart depicting the IT department with|
| |contact names? |
|--+---------------------------------------------------------------------|
|  |The Service is currently exploring and developing collaborate|
| |initiatives with partner emergency services and as such the existing|
| |ICT strategy is in draft format.  Once finalised, the strategy will|
| |be made publically available and therefore is refused under [7]FOIA|
| |Section 22(1)(a) - Information intended for future publication, as|
| |releasing the information prematurely could be misleading and subject|
| |to change. |
| | |
| |A copy of the current ICT Departmental Structure Chart is attached as|
| |requested. |
+------------------------------------------------------------------------+

 

If you have any questions regarding your application, please contact the
Performance & Information Department on tel: 0345 12 24454 or by e-mail to
[8][email address].  In any such communication, please include the FOIA
number assigned.

 

Should you have any queries regarding the management of your request and
wish to make a complaint, in the first instance please do so using
Hereford & Worcester Fire and Rescue Service's complaints system:
[9]Comments and Complaints.  If you are not satisfied with the outcome of
the internal review, you may appeal the decision by contacting the
Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF,
Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail:
[10][email address]

 

Further information on Hereford & Worcester Fire and Rescue Service may be
viewed at the Service’s website: [11]www.hwfire.org.uk

 

Thank you for your request for Information.

 

Kind regards

 

 

 

Bethan Groom

Information Governance Advisor

Performance & Information Department

Hereford & Worcester Fire and Rescue Service Headquarters

Tel: 01905 368310   

Email: [12][email address]

 

 

If your email is a request for information under the Freedom of
Information Act, Environmental Information Regulations or Data Protection
Act, please contact the Performance & Information Team on 0345 122 4454 or
by e-mail to [email address] who will be able to assist
with your enquiry. This email and any files transmitted with it are
confidential and intended solely for the use of the addressee. If you are
not the intended recipient you must not disclose, copy or distribute this
e-mail or take any action in reliance upon it. If an attachment is
included we cannot accept any liability for any loss or damage sustained
as a result of software viruses. It is your responsibility to carry out
such virus checking as is necessary before opening any attachment. If you
have received this email in error, please notify the IT helpdesk at the
Hereford & Worcester Fire and Rescue Service, telephone via (0345) 122
4454. Scanned by Symantec Mail Security.

References

Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. http://ico.org.uk/for_organisations/guid...
3. http://ico.org.uk/for_organisations/guid...
4. http://www.legislation.gov.uk/ukpga/2000...
5. http://www.legislation.gov.uk/ukpga/2000...
6. http://www.legislation.gov.uk/ukpga/2000...
7. http://www.legislation.gov.uk/ukpga/2000...
8. mailto:[email address]
mailto:[email address]
9. http://www.hwfire.org.uk/your-right-to-k...
10. mailto:[email address]
11. http://www.hwfire.org.uk/ blocked::http://www.hwfire.org.uk/ http://www.hwfire.org.uk/
http://www.hwfire.org.uk/
12. mailto:[email address]