Dear Bath and North East Somerset Council,

1. How much does the current contract with Mouchel worth?

2. What is the duration of the contract? Please give a breakdown of the savings that had been promised to be delivered by Mouchel, and actual savings, on yearly basis?

3. What was the annual cost of providing each of the services which were outsourced the year before they were transferred to Mouchel?

4. What form of due diligence had been undertaken by the council before awarding the contract to Mouchel?

5. What would be the cost to the council if Mouchel were to go bust and the ICT and other hardware became the property of the Administrator and the council was forced to buy new equipment?

6. What is the cost of a laptop charged by Mouchel to the council?

7. How many Mouchel staff currently working in the council’s premise?

8. Please supply me with the customer satisfaction surveys, conducted by Mouchel among the council staff, from 2009 – 2011, including full analysis

9. When is the end date of the council’s current contract with Mouchel?

10. Has the discussion to renew the contract started?

11. What are the specific criteria/specifications of the new contract?

12. Have you/are you intending to solicit quotes from other service providers?

Yours faithfully,

Mrs J Smyth

Information Governance, Bath and North East Somerset Council

Dear Mrs J Smyth,

 

Freedom of Information Act 2000

 

Thank you for your recent request for information regarding details of the
current ICT contract with Mouchel. Your request is now being dealt with
under the Freedom of Information Act 2000.

 

Under the Freedom of Information Act 2000 a public authority has to
respond within 20 working days.  Accordingly you will receive our full
response in due course.

 

Yours sincerely

 

 

Laura Manning

Information Governance Project Intern

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396872

Facsimile: 01225 477387

[1]www.bathnes.gov.uk

 

Making Bath & North East Somerset an even better place to live, work and
visit.

 

Please consider the environment before printing this email.

 

 

 

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Dear Bath and North East Somerset Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bath and North East Somerset Council's handling of my FOI request 'ICT Contract with Mouchel'.

I am supposed to receive a full response by end of play 1st February 2012, and yet I have not receive any. You have now breached the 20 day rule under the 2000 Act. I have now contacted Information Commissioners Office which instructed me to undergo internal review due to the delay and notify them accordingly for monitoring and investigation purposes.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/ic...

Yours faithfully,

Mrs J Smyth

Information Governance, Bath and North East Somerset Council

Dear Mrs Smyth

 

Thank you for your email below.  I can advise that due to the amount of
information being requested it has taken the Council slightly longer than
anticipated to gather all the information.  We anticipate that a response
will be sent to you next week. 

 

However, I can confirm that I have passed your request to Jeff Wring,
Divisional Director – Audit & Risk, in order to carry out an internal
review.  Mr Wring will conduct his review and will write to you with his
findings.

 

Yours sincerely

 

Amy Ogborne

Information Compliance Manager

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396872

Facsimile: 01225 477387

[1]www.bathnes.gov.uk

 

Making Bath & North East Somerset an even better place to live, work and
visit.

 

Please consider the environment before printing this email

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Information Governance, Bath and North East Somerset Council

4 Attachments

Dear Mrs Smyth

 

 

Thank you for your recent request for information. I apologise for the
delay in responding to your request.  Please find enclosed the information
you are entitled to receive under the Freedom of Information Act 2000.

 

I trust that we have answered your queries, however if you have any
further questions please do not hesitate to contact us.

 

If you are unhappy with the response to your request, you may ask for an
internal review within 40 working days of receipt of this request. Please
contact the Divisional Director – Risk and Assurance Services, Mr Jeff
Wring at the Guildhall, High St, Bath BA1 5AW
[1]mailto:[email address].

 

If you are not content with the outcome of the internal review, you have
the right to appeal directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF
[2]www.informationcommissioner.gov.uk.

 

Please note that we have not, by way of this disclosure, granted any
permission for you to reuse or further publish the information disclosed
to you.  Please refer to the attached disclaimer regarding reuse. 

 

Yours sincerely

 

 

Amy Ogborne

Information Compliance Manager

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396872

Facsimile: 01225 477387

[3]www.bathnes.gov.uk

 

Making Bath & North East Somerset an even better place to live, work and
visit.

 

Please consider the environment before printing this email

show quoted sections

Amy,

As far as I am concerned, the internal review is still ongoing, where you have the obligation to respond to my request for review and complaint by 29th February.

The survey 2011 results cannot be opened, therefore this is another breach of the 2000 Act. Please include the reason why this is missing in your review.

Please also supply the following additional information:

- A copy of questionnaire used by Mouchel Satisfaction Survey for 2011, 2010 and 2009

- The type of laptop (name, brand, and model) supplied by Mouchel to the council. If there are too many models, then please supply the top ten recent name, brand and model of laptops provided by Mouchel to the council.

I look forward to hearing from you soon.

Yours sincerely,

Mrs J Smyth

Information Governance, Bath and North East Somerset Council

1 Attachment

Dear Mrs Smyth

 

Thank you for your email below.  I can confirm that your request for
internal review is with Mr Wring who will respond to you in due course.

 

I apologise that you were unable to open the information relating to the
2011 survey.  This information was sent in pdf format and I am unable to
identify why you were unable to open it.  I have attached the information
again.  If you still have trouble opening this information please provide
us a postal address and we shall print them off and post them to you.

 

In relation to your additional questions, these are new requests for
information and are being processed in accordance with the Freedom of
Information Act 2000.

 

Under the Freedom of Information Act 2000 a public authority has to
respond within 20 working days.  Accordingly you will receive our full
response in due course.

 

Yours sincerely

 

 

Amy Ogborne

Information Compliance Manager

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396872

Facsimile: 01225 477387

[1]www.bathnes.gov.uk

 

Making Bath & North East Somerset an even better place to live, work and
visit.

 

Please consider the environment before printing this email.

--------------------------------------------------------------------------

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Dear Amy,

Thank you - whilst I appreciate that legally you can respond on day 20 for my additional request but I do hope you can answer my questions as soon as possible, as I am sure those information can be easily obtained from your IT dept.

Yours sincerely,

Mrs J Smyth

Information Governance, Bath and North East Somerset Council

Dear Mrs Smyth,

 

Freedom of Information Act 2000

 

Thank you for your recent request for information regarding a copy of
questionnaire used by Mouchel Satisfaction Survey for 2011, 2010 and 2009,
and the type of laptop (name, brand, and model) supplied by Mouchel to the
council. Your request is now being dealt with under the Freedom of
Information Act 2000.

 

Under the Freedom of Information Act 2000 a public authority has to
respond within 20 working days.  Accordingly you will receive our full
response in due course.

 

Yours sincerely

 

 

Laura Manning

Information Governance Officer

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396872

Facsimile: 01225 477387

[1]www.bathnes.gov.uk

 

Making Bath & North East Somerset an even better place to live, work and
visit.

 

Please consider the environment before printing this email.

 

 

 

show quoted sections

Jeff Wring, Bath and North East Somerset Council

1 Attachment

Dear Mrs Smyth,

Please find attached the results of my independent review

Regards

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Information Governance, Bath and North East Somerset Council

1 Attachment

Dear Mrs Smyth

 

 

Thank you for your recent request for information, which has been
considered in accordance with the Freedom of Information Act 2000.

 

I can advise that the only information the Council holds regarding the
questions asked in the customer satisfaction surveys carried out in
relation to ICT, are contained within the survey responses, which were
previously sent to you in response to earler your request dated
20/12/2011.  However, in relation to the 2011 survey I can confirm that
the questions asked for 1-4 were as follows:

 

1.    Please enter your name here if you wish to do so? You may be
contacted for further information

2.    What Divisional Directorate do you work in?

3.    Please specify your role in more detail by ticking one of the
options below?

4.    On average, how often do you contact Mouchel and/or the Mouchel
Service Desk about IT related problems?

 

 

I trust that we have answered your queries, however if you have any
further questions please do not hesitate to contact us.

 

If you are unhappy with the response to your request, you may ask for an
internal review within 40 working days of receipt of this request. Please
contact the Divisional Director – Risk and Assurance Services, Mr Jeff
Wring at the Guildhall, High St, Bath BA1 5AW
[1]mailto:[email address].

 

If you are not content with the outcome of the internal review, you have
the right to appeal directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF
[2]www.informationcommissioner.gov.uk.

 

Please note that we have not, by way of this disclosure, granted any
permission for you to reuse or further publish the information disclosed
to you.  Please refer to the attached disclaimer regarding reuse. 

 

Yours sincerely

 

 

Amy Ogborne

Information Compliance Manager

Risk and Assurance Services

Bath & North East Somerset Council

Telephone: 01225 396872

Facsimile: 01225 477387

[3]www.bathnes.gov.uk

 

Making Bath & North East Somerset an even better place to live, work and
visit.

 

Please consider the environment before printing this email

show quoted sections

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