To whom it may concern,

Under the Freedom of Information Act 2000 I would be grateful if you could supply me with more information relating to the £585 cost for a favicon for your own ICO website as outlined here on your own internet page :

http://www.ico.gov.uk/upload/documents/l...

Ideally I would like to know :

* Which company undertook the work.

* How that figure was obtained by them.
(For example what reasoning was given for the figure and exactly what work would need to be undertaken in order for the favicon to be created and implemented)

* What research was done internally by your own company to go about agreeing to pay this cost as opposed to perhaps a company that charges less.

Also regarding the 'Corporate Identity Costs (PDF)' on your site could you also give information as to what exactly is meant by 'Web Development Work (Logo & Fonts)'.

Many thanks for your help in this matter.

Yours faithfully,

Mark Bowen

Information Commissioner’s Office

Link: [1]File-List

1st February 2011

Case Reference Number IRQ0372257

Dear Mr Bowen

Thank you for your email of 31 January 2011 in which you have made a
request for information to the Information Commissioner’s Office.

Your request is being dealt with in accordance with the Freedom of
Information Act 2000.  We will respond by 28 February 2011 which is 20
working days from the day after we received your request.

Should you wish to reply to this email, please be careful not to amend the
information in the ‘subject’ field. This will ensure that the
information is added directly to your case. However, please be aware that
this is an automated process; the information will not be read by a member
of our staff until your case is allocated to a request handler.

Yours sincerely

Joanne Crowley

Lead Internal Compliance Officer

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

References

Visible links
1. file:///tmp/rad110ED_files/filelist.xml

Dear Joanne,

Many thanks for the reply, much appreciated.

I look forward to hearing from you again soon.

Yours faithfully,

Mark Bowen

Information Commissioner’s Office

1 Attachment

Link: [1]File-List

2nd February 2011

Case Reference Number IRQ0372257

Dear Mr Bowen

I write with reference to your request for information of 31 January 2010
concerning some of our corporate identity costs.  As you are aware we
have treated your request under the Freedom of Information Act 2000.

Request

You requested:

Under the Freedom of Information Act 2000 I would be grateful if

you could supply me with more information relating to the £585 cost  for
a favicon for your own ICO website as outlined here on your own
internet page :

http://www.ico.gov.uk/upload/documents/l...

Ideally I would like to know :

* Which company undertook the work.

* How that figure was obtained by them.
(For example what reasoning was given for the figure and exactly
what work would need to be undertaken in order for the favicon to
be created and implemented)

* What research was done internally by your own company to go about
agreeing to pay this cost as opposed to perhaps a company that
charges less.

Also regarding the 'Corporate Identity Costs (PDF)' on your site
could you also give information as to what exactly is meant by 'Web
Development Work (Logo & Fonts)'.

Information Held

1.     Reading Room Ltd undertook the work.

2.     The favicon was part of the corporate identity work Reading
Room were doing under our maintenance contract and was not quoted for
separately. Reading Room created a brand new 32 x 32 pixel favicon. Whilst
we hold no recorded information concerning this part of your request I can
advised you that the work needed to put the favicon live was complicated
by an old environment (which has since been updated) that caused issues
and extended the time taken to carry out the work.

3.     We chose Reading Room as our website developers through a
procurement process run through the Central Office of Information (COI). 
At the time of the corporate identity change Reading Room were contracted
to us for all website maintenance and therefore no third party would have
been approached.

4.     'Web development Work (Logo & Fonts)' involved updating our
logos and fonts throughout our website.

Complaints Procedure

I hope this information is of help and assistance.  If however you are
dissatisfied with the response you have received and wish to request a
review of our decision or make a complaint about how your request has been
handled you should write to the Internal Compliance Department at the
address below or e-mail [2][email address]

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request
received after this time will only be considered at the discretion of the
Commissioner.

If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation.  To make such an application, please write
to the First Contact Team, at the address below or visit the
‘Complaints’ section of our website to make a Freedom of Information
Act or Environmental Information Regulations complaint online.

 

A copy of our review procedure is attached.

Yours sincerely

Charlotte Powell

Internal Compliance Manager

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

References

Visible links
1. file:///tmp/rad15EEC_files/filelist.xml
2. mailto:[email address]

Dear Charlotte,

Thank you kindly for the exceptionally swift reply.

I was wondering if it would be at all possible to just very quickly get a clarification as to point 2?

-------------------------------------------------
2. I can advised you that the work needed to put the favicon live was complicated by an old environment (which has since been updated) that caused issues and extended the time taken to carry out the work.
-------------------------------------------------

I was just wondering what the difference between the old environment and the new one was that caused the extended time needed?

Many thanks for your help on this.

Yours faithfully,

Mark Bowen

new casework,

Thank you for emailing the Information Commissioners Office (ICO). This is
an automated acknowledgement; please do not reply to this email.

If your email was a reply to an email we sent you it has now been attached
to your case and will be read when your correspondence is allocated to a
case officer.

If your case has already been allocated, the case officer will be in
contact when they have considered your email.
If your email was not a reply to an email from us it will be considered by
our Customer Contact Department and we will respond to you as soon as
possible.

If you need more help, please contact our Helpline on 08456 30 60 60 or
01625 545745 if you prefer to use a national rate number or visit the
Contact us page of our website.

Yours sincerely

Customer Contact Department
The Information Commissioner's Office

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

Information Commissioner’s Office

Link: [1]File-List

3rd February 2011

Case Reference Number IRQ0372257

Dear Mr Bowen

I write further to your recent enquiry seeking clarification on one aspect
of the response sent to your information request.  Whilst there is no
recorded information which would provide this information I can confirm
that that the old website development environment was upgraded from one
server to two. 

I hope this now clarifies the information previously provided to you.

Yours sincerely

Charlotte Powell

Internal Compliance Manager

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

References

Visible links
1. file:///tmp/rad5A9EE_files/filelist.xml

Dear Charlotte,

Many thanks for the reply. Although it's a shame that you don't have the information to hand as to exactly what the problems with the server were thank you very much for the information that you did provide.

I was just wondering about it all really as I'm a web designer myself and knowing that a favicon has never taken me more than 5 minutes to create and install on any server I've ever worked on (and I've worked on many different types) I was quite astounded at the cost shown for such a simple task.

No matter though. Thank you very much for the information that you were able to provide it's much appreciated.

Yours faithfully,

Mark Bowen

new casework,

Thank you for emailing the Information Commissioners Office (ICO). This is
an automated acknowledgement; please do not reply to this email.

If your email was a reply to an email we sent you it has now been attached
to your case and will be read when your correspondence is allocated to a
case officer.

If your case has already been allocated, the case officer will be in
contact when they have considered your email.
If your email was not a reply to an email from us it will be considered by
our Customer Contact Department and we will respond to you as soon as
possible.

If you need more help, please contact our Helpline on 08456 30 60 60 or
01625 545745 if you prefer to use a national rate number or visit the
Contact us page of our website.

Yours sincerely

Customer Contact Department
The Information Commissioner's Office

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

Richard Taylor left an annotation ()

There have been articles citing this request in The Register and The Guardian:

http://www.guardian.co.uk/uk/2011/feb/03...

http://www.theregister.co.uk/2011/02/03/...

Francis Irving left an annotation ()

A thread on Hacker News with some debate about whether the favicon was expensive or not:

http://news.ycombinator.com/item?id=2175...

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