Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:

[1]https://ico.org.uk/about-the-ico/our-inf...

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found
[3]here.

Twitter

Find us on Twitter [4]here.

References

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1. https://ico.org.uk/about-the-ico/our-inf...
2. https://ico.org.uk/global/privacy-notice/
3. https://ico.org.uk/about-the-ico/news-an...
4. http://www.twitter.com/ICOnews

4 March 2021 

Case Reference: IC-88351-S1C6 

Dear D Williams,

Request for Information
Thank you for your recent communications, in which you have made requests
for information held by the Information Commissioner's Office (ICO).  
 
Your requests have been passed to the ICO’s Information Access Team for
consideration under the Freedom of Information Act 2000 (FOIA). They are
currently being dealt with under the reference number shown above. 
 
However, I write to confirm that we will require further information
before we can continue to process your request. 
 
Section 8 of the FOIA describes the criteria that a valid request under
the Act must fill. Section 8(1)(b) states that a valid request will ‘state
the name of the applicant’. The ICO has produced guidance regarding this
part of the Act, stating that:
 
“A requester can be an individual, a company or an organisation, but in
each case Section 8(1)(b) requires that a request for information must
include the name of the requester. In our view, the intention of the
legislation is for the requester to provide their real name so their
request could be processed in accordance with the requirements of the
FOIA.”
 
In the definition of what constitutes a ‘real name’ the guidance further
states that:
 
“Any variation of the requester’s title or first name combined with their
surname (e.g. Mr Smith or John Smith) will be sufficient to meet this
requirement. However, a first name or surname provided in isolation, or a
set of initials, will not.”
 
While your request does include a name, we have reason to be believe that
it could be a pseudonym. I do acknowledge that this could not be the case
and sincerely apologise for any inconvenience that this could cause, but
because of this we would ask that you provide us with proof of identity.
For instance, a copy of your photo ID or a copy of a household utility
bill.

We would not suggest that you publish such information on the internet via
WDTK, but if you could please email this to ourselves. If you email it to
[1][email address] (further details on contacting us, including our
email address, found [2]here) and include the above reference number
(IC-88351-S1C6) in the subject of your email. It is important to include
the reference number in the email so that it reaches this case record
quickly.

At the point which we receive this information we shall continue to
process your request and aim to respond to you within 20 working days
beginning the day after the clarification is received. Our response to you
can be issued to either the email which you contact us on, the WDTK
generated email address or both dependent on your preference.
 
Review Procedure
If you are dissatisfied with this response and wish to request a review of
our decision or make a complaint about how your request has been handled
you should write to the Information Access Team at the address below or
e-mail [3][ICO request email].

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation. To make such an application, please write
to our public advice department at the address given or visit our website
if you wish to make a complaint under the Freedom of Information Act.
 
A copy of our review procedure can be accessed from our website [4]here.

Our [5]privacy notice explains what we do with the personal data you
provide to us and what your rights are, with a specific entry, for
example, for [6]an information requester. Our retention policy can be
found [7]here.

Yours sincerely,

Sam Saunders  
Lead Information Access Officer 
Information Commissioner's Office

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 313 1807 [8]ico.org.uk [9]twitter.com/iconews
Please consider the environment before printing this email.
For information about what we do with personal data see our privacy notice
at [10]www.ico.org.uk/privacy-notice.

References

Visible links
1. mailto:[email address]
2. https://ico.org.uk/global/contact-us/ema...
3. mailto:[ICO request email]
4. https://ico.org.uk/media/about-the-ico/p...
5. https://ico.org.uk/global/privacy-notice/
6. https://ico.org.uk/global/privacy-notice...
7. https://ico.org.uk/media/about-the-ico/d...
8. https://ico.org.uk/
9. https://twitter.com/iconews
10. https://www.ico.org.uk/privacy-notice

To read this email in English click [1]here

I darllen yr ebost yn y Gymraeg, cliciwch [2]yma

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence. During the Coronavirus
pandemic, please see our [3]website for updates on the service you can
expect from us during this time.  You can also call us on 0303 123 1113 or
contact us via live chat. 

 
If you have asked us for advice - we will respond within 14 days. While
you wait, you should regularly check our [4]website for relevant
guidance, as we are updating this all the time. You should also read our
[5]GDPR myth busting blogs. If you have raised a question that we have
answered on our website, we may respond by sending you a link to it.  But
we will do our best to provide you with the information you need.
 
If you have made a new complaint - we’re unlikely to look into it unless
you have raised it with the [6]responsible organisation (for a data
protection complaint) or the [7]responsible public authority (for a
freedom of information complaint) first. Please make sure you have sent
us a copy of their final response to you. We will assign your complaint to
a case officer as soon as we can, and they will contact you in due
course. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer. If you believe
we have either failed to take appropriate steps to respond to your data
protection complaint, or we do not provide you with information about the
progress or outcome of your complaint within the next three months, you
may be able to apply to the [8]First-tier Tribunal to require us to
respond to your complaint or to provide you with information about its
progress.
 
If you represent an organisation and you are reporting a personal data
breach under the GDPR or the Data Protection Act 2018 - we aim to contact
you within seven days to confirm receipt and to provide you with a case
reference number. If you want advice urgently, you should telephone our
helpline on 0303 123 1113. If we consider the incident is minor or you
have indicated that you do not consider it meets the threshold for
reporting, you may not receive a response from us, or we may respond by
sending you a link to the relevant part of our guidance. You can find out
more about [9]data breach reporting on our website.

Where a significant cyber incident occurs, you may also need to report
this to the National Cyber Security Centre (the NCSC). To help you decide,
you should read the NCSC’s guidance about their role and the type of
incidents that you should consider reporting.  

Incidents that might lead to a heightened risk of individuals being
affected by fraud, should be reported to Action Fraud – the UK’s national
fraud and cybercrime reporting centre. If your organisation is in
Scotland, then reports should be made to Police Scotland.

If you are a Communications Service Provider reporting a security breach
under the Privacy and Electronic Communications Regulations – you will
need to report the security breach via this [10]secure portal.

If you represent an organisation and are reporting a potential incident
under the NIS Directive - we will contact you as soon as we can. You can
find out more about the [11]NIS Regulations on our website.

If you represent an organisation and you are reporting a security breach
within the definition of the eIDAS regulation – we will contact you as
soon as we can. You can find out more about the [12]eIDAS regulation on
our website.

If you have reported spam email – we are unlikely to need to contact you
again, unless we need more information to help with our investigations. We
publish details about the [13]action we've taken on nuisance messages on
our website.
 
If you have asked for information you think we might hold - we will
contact you if we need any more information to help us respond. Otherwise,
we will respond within our [14]public and statutory service levels.
 
If you have only copied your correspondence to us - we will not respond.
 
There is more information on our [15]service standards and what to expect
webpage. You can also call 0303 123 1113. We welcome calls in Welsh on
0330 414 6421. You can also contact us on [16]live chat.
 
For information about what we do with personal data please see our
[17]privacy notice.
 
Yours sincerely
 
The Information Commissioner’s Office
 
Our newsletter
You can [18]sign up to our monthly e-newsletter
 
 
Pwnc: Mae’ch neges ebost wedi dod i law

Diolch yn fawr ichi am gysylltu â Swyddfa’r Comisiynydd Gwybodaeth. Yn
ystod y pandemig Coronafeirws, gweler [19]ein gwefan am ddiweddariadau ar
y gwasanaeth sydd ar gael i’r cyhoedd ar hyn o bryd. Hefyd, mae’n bosib
ein ffonio ar 0303 123 1113, neu gysylltu â ni trwy sgwrs fyw.

Os ydych wedi gofyn am gyngor – byddwn yn ymateb o fewn 14 diwrnod. Tra
byddwch yn aros, dylech edrych yn rheolaidd ar ein [20]gwefan i chwilio am
ganllawiau perthnasol, gan eu bod yn cael eu diweddaru drwy’r amser. Hefyd
dylech ddarllen ein [21]blogiau ynghylch mythau’r GDPR. Os ydych wedi codi
cwestiwn sydd wedi’i ateb ar ein gwefan, mae’n bosibl y byddwn yn ymateb
drwy anfon dolen atoch i gysylltu â’r ateb.  Ond fe wnawn ein gorau glas i
roi’r wybodaeth angenrheidiol ichi

Os ydych wedi gwneud cwyn newydd – dydyn ni ddim yn debygol o edrych i
mewn iddo oni bai eich bod wedi’i godi’n gyntaf gyda’r [22]sefydliad
cyfrifol (cwyn am ddiogelu data) neu’r [23]awdurdod cyhoeddus cyfrifol
(cwyn am ryddid gwybodaeth). Gofalwch eich bod wedi anfon copi aton ni o’u
hymateb terfynol ichi. Byddwn yn rhoi’ch achos i swyddog achosion cyn
gynted ag y gallwn, a bydd y swyddog yn cysylltu â chi maes o law.

Os yw’ch gohebiaeth yn ymwneud ag achos sydd eisoes yn bod - byddwn yn ei
hychwanegu at eich achos ac fe gaiff ei hystyried ar ôl cael ei dyrannu i
swyddog achosion. Os ydych yn credu ein bod ni naill ai wedi methu cymryd
camau priodol i ymateb i'ch cwyn diogelu data, neu heb ddarparu gwybodaeth
ichi am gynnydd neu ganlyniad eich cwyn o fewn y tri mis nesaf, efallai y
byddwch yn gallu gwneud cais i'r [24]Tribiwnlys Haen Gyntaf i’w gwneud yn
ofynnol inni ymateb i'ch cwyn neu ddarparu gwybodaeth ichi am gynnydd eich
cwyn.

 
Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am drosedd data
personol o dan y GDPR neu Ddeddf Diogelu Data 2018 – rydym yn anelu at
gysylltu â chi o fewn saith niwrnod calendr i gadarnhau bod eich neges
wedi dod i law ac i roi rhif cyfeirnod achos ichi. Os oes arnoch eisiau
cyngor ar frys, dylech ffonio’n llinell gymorth ar 0303 123 1113. Os ydym
o’r farn bod y digwyddiad yn un mân neu os ydych chi wedi nodi nad ydych
o’r farn bod y digwyddiad yn cyrraedd y trothwy i roi gwybod amdano, mae’n
bosibl na chewch ymateb gennym, neu efallai y byddwn yn ymateb drwy anfon
dolen atoch i gysylltu â’r rhan berthnasol o'n canllawiau. Cewch ragor o
wybodaeth am [25]roi gwybod am droseddau data ar ein gwefan.

Pan fo digwyddiad seibr arwyddocaol yn digwydd, mae’n bosibl y bydd angen
ichi roi gwybod amdano hefyd i’r Ganolfan Seiberddiogelwch Genedlaethol
(yr NCSC). I’ch helpu i benderfynu, dylech ddarllen canllawiau’r NCSC ar
eu rôl a’r math o ddigwyddiadau y dylech ystyried rhoi gwybod amdanyn nhw.

Dylai digwyddiadau a allai arwain at risg uwch y bydd twyll yn effeithio
ar unigolion gael eu cyfleu i Action Fraud – sef canolfan genedlaethol y
Deyrnas Unedig ar gyfer rhoi gwybod am dwyll a seiberdroseddau. Os yw eich
sefydliad yn yr Alban, yna i Heddlu’r Alban y dylech chi roi gwybod.

Os ydych yn Ddarparwr Gwasanaethau Cyfathrebu sy’n rhoi gwybod am dor
diogelwch o dan y Rheoliadau Preifatrwydd a Chyfathrebu Electronig – bydd
angen ichi roi gwybod am y tor diogelwch drwy’r [26]porth diogel hwn.

Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am ddigwyddiad
posibl o dan Gyfarwyddeb yr NIS – byddwn yn cysylltu â chi cyn gynted ag y
gallwn. Cewch ragor o wybodaeth am [27]Reoliadau’r NIS ar ein gwefan.

Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am dor diogelwch
o fewn y diffiniad yn Rheoliad eIDAS – byddwn yn cysylltu â chi cyn gynted
ag y gallwn. Cewch ragor o wybodaeth am [28]Reoliad eIDAS ar ein gwefan.

Os ydych wedi rhoi gwybod am ebost sbam – mae’n annhebygol y bydd angen
inni gysylltu â chi eto, oni bai bod arnon ni angen rhagor o wybodaeth i
helpu yn ein hymchwiliad. Rydym yn cyhoeddi gwybodaeth am [29]y camau
rydyn ni wedi’u cymryd ynghylch negeseuon niwsans ar ein gwefan.

Os ydych wedi gofyn am wybodaeth yr ydych yn credu ei bod gennyn ni –
byddwn yn cysylltu â chi os bydd arnom angen rhagor o wybodaeth i’n helpu
i ymateb. Fel arall, byddwn yn ymateb ichi o fewn ein [30]lefelau
gwasanaeth statudol a chyhoeddus. 

Os ydych wedi anfon copi o’ch gohebiaeth aton ni ond dim byd arall –
fyddwn ni ddim yn ymateb.

Mae rhagor o wybodaeth ar ein tudalen gwe [31]safonau gwasanaeth a beth
i’w ddisgwyl. Gallwch ffonio hefyd ar 0330 414 6421, neu yn Saesneg ar
0303 123 1113. Gallwch gysylltu â ni hefyd i gael [32]sgwrs fyw.

I gael gwybodaeth am yr hyn rydyn ni’n ei wneud â data personol, gweler
ein [33]hysbysiad preifatrwydd. 

Yn gywir

Swyddfa’r Comisiynydd Gwybodaeth

Ein cylchlythyr

Gallwch [34]gofrestru i gael ein e-gylchlythyr misol

References

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2. file:///tmp/foiextract20210307-21319-inz4vr#Gymraeg
3. https://ico.org.uk/global/data-protectio...
4. https://eur03.safelinks.protection.outlo...
5. https://eur03.safelinks.protection.outlo...
6. https://eur03.safelinks.protection.outlo...
7. https://eur03.safelinks.protection.outlo...
8. https://eur03.safelinks.protection.outlo...
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10. https://eur03.safelinks.protection.outlo...
11. https://eur03.safelinks.protection.outlo...
12. https://eur03.safelinks.protection.outlo...
13. https://eur03.safelinks.protection.outlo...
14. https://eur03.safelinks.protection.outlo...
15. https://eur03.safelinks.protection.outlo...
16. https://eur03.safelinks.protection.outlo...
17. https://eur03.safelinks.protection.outlo...
18. https://eur03.safelinks.protection.outlo...
19. https://ico.org.uk/global/data-protectio...
20. https://eur03.safelinks.protection.outlo...
21. https://eur03.safelinks.protection.outlo...
22. https://eur03.safelinks.protection.outlo...
23. https://eur03.safelinks.protection.outlo...
24. https://eur03.safelinks.protection.outlo...
25. https://eur03.safelinks.protection.outlo...
26. https://eur03.safelinks.protection.outlo...
27. https://eur03.safelinks.protection.outlo...
28. https://eur03.safelinks.protection.outlo...
29. https://eur03.safelinks.protection.outlo...
30. https://eur03.safelinks.protection.outlo...
31. http://ico.org.uk/about_us/how_we_work/s...
32. https://eur03.safelinks.protection.outlo...
33. https://eur03.safelinks.protection.outlo...
34. https://eur03.safelinks.protection.outlo...

10 March 2021

Our reference: IC-88351-S1C6

Dear D Williams,

Further to your email of 7 March 2021, I can appreciate that this is a
frustrating situation, however this does not change the fact that we will
need the aforementioned proof of identity to proceed with your request.
This is a course of action available to organisations under the law. If
you would like to read more about this, then you can do so in our guidance
on the Freedom of Information Act 2000 (FOIA) in the section ‘What makes a
request valid?’ [1]here.

Yours sincerely,

Sam Saunders
Lead Information Access Officer
Information Commissioner's Office

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 313 1807 [2]ico.org.uk [3]twitter.com/iconews  
Please consider the environment before printing this email
For information about what we do with personal data see our privacy notice
at [4]www.ico.org.uk/privacy-notice.

show quoted sections