I wish to ask some questions about your automated announcements please.

Simon Booth made this Freedom of Information request to Transport for London

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Dear Transport for London,

I have some questions to ask you under the Freedom Of Information Act 2000 about three different automated announcement systems on your network.

My questions are as follows below:

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First questions:

I have noticed that there is now a new voice on the Ibus system that just says the words "Streatham Station" only. Such as "159 to Streatham Station" but only the words "Streatham Station" are said by this new voice. The rest of the announcements are Emma Hignett as normal. The rest of the Ibus system is voiced by Emma Hignett so i find it odd that suddenly this new voice has come in to use for just this one recording.

So can i ask what is the reason for this new voice to be installed replacing Emma Hignett for just this one recording? Why did you not use Emma Hignett as normal?

For example are you testing out new voices? Are you planning to replace Emma Hignett on your entire Ibus system? And if so why?

Are there any other stops and recordings on the Ibus that have been voiced by this new person (and if so which ones)?

Finally who is this new voiceover artist? What is her name?

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Second questions:

At many London Overground stations (such as most of the ones on ELL) you are replacing the Amey automated announcement system (voiced by Emma Hignett) with the Atos Worldline automated announcement system (voiced by Anne Jermy).

I would like to know what is the reason for this? For example is it to save money? If so how much are you saving? Also do you plan to replace the automated announcement systems at all of the remaining London Overground stations that are still using the Amey system too?

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Third questions:

I understand that the new Northern Line extension opens soon but as i am sure you are aware Celia Drummond sadly died earlier on this year so i am wondering which voiceover artist is doing the recordings for "Battersea Power Station" and "Nine Elms" for on the 1996 stock trains?

Lastly there has been some rumours going around that the entire automated announcement systems on both the 1995 stock and 1996 stock are being replaced soon with a new voiceover artist? Can you confirm if this is true? If so when will this happen and who will be the new voiceover artist for these 1995 stock and 1996 stock trains?

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Thank you very much and any information that you can give me is very much appreciated.

Yours faithfully,

Simon Booth

FOI, Transport for London

Dear Mr Booth

 

TfL Ref: FOI-1148-2122

 

Thank you for your request received by Transport for London (TfL) on 28
August 2021.

 

We will aim to issue a response by 24 September 2021 in accordance with
the Freedom of Information Act 2000 and our information access policy.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Booth

 

TfL Ref: FOI-1148-2122

 

Thank you for your request received by Transport for London (TfL) on 28
August 2021, asking about automated announcements.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Unfortunately we don’t hold most of the information you have requested.

 

No other voice artist has recorded the iBus audio recording. All vehicles
receive the same downloads across the bus network. It could be the actual
vehicle that played the recording had an issue with the onboard system
rather than that actual audio.

 

On London Overground, the onboard system used between Surrey Quays and
Dalston Junction has been replaced as it had become life expired. The
system was replaced by another supplier as correctly mentioned, Wordline.
 Which is why there is a new voice for the announcements.

 

In the future we may replace the Amey Customer information Service
partially or in its entirety, however at the moment this isn’t something
that is planned. If and when this happens it will be replaced with the
voice by the provider used.

 

We have no knowledge of any plans to replace the existing announcements on
London Underground trains with a new artist.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Eva Hextall

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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