Dear Hull City Council,

I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods:
1st April 2016 to 31st March 2017
1st April 2017 to 31st March 2018
1st April 2018 to 31st March 2019

for the following three points:
- Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent).
- Boundary disputes
- Accumulation of rubbish/waste

I’d kindly request to receive the data in excel or .csv format.

Yours faithfully,

Russ Hunter

Information Governance, Hull City Council

We acknowledge receipt of your request for information which we will
process in accordance with the appropriate legislation below:

Freedom of Information Act
This covers general recorded information that is held by the Council.
Examples: budget information, staff structures, details of contracts etc

From the next working day that the request is received we have 20 working
days to respond. This does not take in to account any clarification we may
require or if we need to consider the Public Interest Test which allows us
up to a maximum of 20 additional working days.

Environmental Information Regulation
This covers all environmental information held by the Council.
Examples: Planning Applications, details of proposed road works, flood
information, pollution information etc.

From the next working day that the request is received we have 20 working
days to respond.

Section 7 of the Data Protection Act (Subject Access Request)
This section of the Data Protection legislation only relates to requests
for information about the requester or a client if you are acting on their
behalf.
Examples: Personnel file, Housing file, Council Tax/Housing Benefit
information etc.

We have 40 days from the date of receipt to respond.

Information Governance Team
Town Clerk's Service
Hull City Council
The Guildhall

 

Information Governance, Hull City Council

1 Attachment

Dear Mr Hunter

 

Freedom of Information Act 2000 – Information Request - 002114/19

 

With regard to your Freedom of Information request received on 11 October
2019, please find our response attached.

 

 

 

We hope that you will be satisfied with our response and should you
require any further information then please do not hesitate to contact
us. 

 

Although information supplied in response to your request may be in
Microsoft Excel format please feel free to contact us should you wish the
information to be supplied in an alternative more readable/reusable format

 

 

Should you wish to complain about our response in any way this must
initially be done by e-mailing [1][Hull City Council request email] or by
contacting us at The Information Governance Team, The Guildhall, Alfred
Gelder Street, Hull, HU1 2AA.

 

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.

 

Information Commissioner’s Office

Wycliffe House Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

 

Web site: [2]https://ico.org.uk

Report a concern: [3]https://ico.org.uk/concerns/

Email: [4][email address]

Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

 

ICO states that any emails you choose to send to them, or that they send
to you, are not secure as email messages can be intercepted.

ICO asks that you include a contact telephone number on any emails you
send to them. 

 

This information may be subject to copyright. The Freedom of Information
Act does not give you an automatic right to re-use this information in a
way that would infringe copyright, for example, by publishing it or
distributing copies.  You are free to use it for your own purposes
including any non-commercial research or private study or for the purposes
of news reporting.

If you wish to re-use this information and this was not specified in your
initial application please contact us to discuss conditions for re-use. In
most cases we will permit use and re-use in accordance with The Open
Government Licence which can be found at
[5]www.nationalarchives.gov.uk/doc/open-government-licence

 

 

Yours sincerely

 

 

 

 

Information Governance Team

Town Clerk's Service

Hull City Council

Tel: 01482 300300

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