How to issue payments and changes of rates to WTC

The request was refused by HM Revenue and Customs.

Dear HM Revenue and Customs,

In 2020 the decision was taken to uplift Universal Credit and Working Tax Credit by £20 a week for a limited duration of time.

Please could you provide copies of any information (be it user guides, service manuals, work instructions, processes - whichever form it takes) which details the process of :

- applying a change to the rate of Working Tax Credit

Additionally, in 2021 a small extension of 6 months was applied to the UC uplift and Working Tax Credit recipients received a one-off payment of £500 as that was easier to facilitate.

Please also provide copies of any information which details the process of :

- applying a one-off payment of this nature to Working Tax Credit

Yours faithfully,

Finn Keaney

B&C FOI Team, HM Revenue and Customs

Our ref: FOI2023/09776

Dear Finn Keaney,

Freedom of Information Act 2000 Acknowledgement

Thank you for your communication of 14 February.

We have allocated the above reference which you should quote if you need
to contact us.

We will arrange for a reply to be sent to you which will either comply
with our obligations under Freedom of Information Act or, if we think it's
an enquiry that we don't need to address under the terms of the Act, let
you know why. If it is the latter we will, if possible, pass it on to a
more appropriate part of the Department for answer.

While we aim to respond to all freedom of information requests within 20
working days, if for some reason this timescale cannot be complied with,
we will, where possible, write to you explaining the reason for the delay
and provide an estimated time for response.

Yours sincerely

HMRC Freedom of Information Team

Team, FOI, HM Revenue and Customs

1 Attachment

Dear Finn Keaney,

We are writing in response to your request for information, received 14
February.

Yours sincerely,

HMRC Freedom of Information Team

Dear HM Revenue and Customs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Revenue and Customs's handling of my FOI request 'How to issue payments and changes of rates to WTC'.

Thank you for your reply. I think you have misunderstood my request. I am not asking for how a WTC recipient applies these changes to payments, I understand that these changes are applied by HMRC to a WTC claimant's claim without the WTC claimant having to take action.

I am asking for any internal HMRC information which outlines for the relevant staff the steps needed to make these changes / payments. For instance, much like when a staff member is learning how to enter a note against a claimant's file there might be written instructions for how to do that. I am asking for any equivalent information as it relates to changing the rate of payments, and issuing one off payments.

The explanation given by Thérèse Coffey for the 20 pound uplift being applied to WTC and UC but not other legacy benefits was that the process is much easier to manage internally on UC and WTC systems. I am seeking to understand the process.

As noted this may form some or all of an internal work instruction, user guide, software manual, etc.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Finn Keaney

Team, FOI, HM Revenue and Customs

Our ref: IR2023/14906

Dear Finn Keaney,

Freedom of Information Act 2000 Acknowledgement

Thank you for your communication of 6 March.

We have allocated the above reference which you should quote if you need
to contact us.

We will arrange for a reply to be sent to you which will either comply
with our obligations under Freedom of Information Act or, if we think it's
an enquiry that we don't need to address under the terms of the Act, let
you know why. If it is the latter we will, if possible, pass it on to a
more appropriate part of the Department for answer.

While we aim to re spond to all freedom of information requests within 20
working days, if for some reason this timescale cannot be complied with,
we will, where possible, write to you explaining the reason for the delay
and provide an estimated time for response.

Yours sincerely

HMRC Freedom of Information Team

Dear Team, FOI,

Please could I have a reply to my earlier request which is now delayed. Thank you.

Yours sincerely,

Finn Keaney

Team, FOI, HM Revenue and Customs

1 Attachment

Dear Finn Keaney,

We are writing in response to your request for information, received 6
March.

Yours sincerely,

HMRC Freedom of Information Team

Finn Keaney left an annotation ()

They have misunderstood the request here. I was asking for the staff process for how to issue a one-off payment, not for how members of the public could get the payment. That said I wanted to compare this to the equivalent guidance for ESA and have not been able to get that from DWP so I am giving up on this one.