How many vulnerable customer champions does the DWP currently employ?

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Michael Carroll-Owen

Dear Department for Work and Pensions,

Since January 2016 how many 'Vulnerable Customer Champions' does the Department for Work & Pensions currently have trained?

Since January 2016 how many 'Vulnerable Customer Champions' are deployed in each of the following Nations; England, Scotland, Northern Ireland and Wales?

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Michael Carroll-Owen,

I am writing in response to your request for information, received 5
August.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Michael Carroll-Owen

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'How many vulnerable customer champions does the DWP currently employ?'.

The role of 'Vulnerable Customer Champion' as I have been told it is called by the 'HEO VCC' assigned to my case in December 2018 or also known as 'Vulnerable Claimant Champion' or 'Mental Health Champion' is a role within the Department for Work & Pensions.

Here is also an article also showing they exist https://www.disabilitynewsservice.com/dw...

The 'Vulnerable Customer Champions' were implemented after a Juridical Review in 2015 in which a Man took his life.

Kind Regards,

Mr M Carroll-Owen

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Michael Carroll-Owen,

I am writing in response to your request for information, received 5
September.

Your response is attached.

Yours sincerely,

DWP Operations FOI Team