How many people had council tax benefit claims rejected?

The request is waiting for clarification. If you are James, please sign in to send a follow up message.

Dear Nottingham City Council,

I would like to know how many people applied for a council tax discount/benefit in the tax year 2017-18. I would also like to know how many of these applications were accepted. NCC takes the approach of making people jump through hoops in order to get what they are entitled to, often leading to people missing out on benefits because of the councils mismanagement

Yours faithfully,

James

Information Rights, Nottingham City Council

Dear James, thank you for your request for information submitted to Nottingham City Council.

Section 8(1)(b) requires that a request for information must include the name of the requester. However the Information Commissioners Office (ICO) advises “a first name or surname provided in isolation, or a set of initials, will not” be sufficient to meet the requirement under section 8(1)(b).

The council are unable to process your request in its current form, once you provide a full name the council will be able to process your request.

There is some guidance regarding this on What Do They Know:

https://www.whatdotheyknow.com/help/priv...

Please note in addition under Section 5 (2) of the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004, requests can be aggregated where (a) the 2 or more requests relate, to any extent, to the same or similar information, and (b) those requests are received by the public authority within any period of 60 consecutive working days. Once you have confirmed your full name your 2 requests will be aggregated into one as they relate to the same or similar information and were received on the same working day. The questions that will be addressed once your full name is provided will be:

1. I would like to know how many people applied for a council tax discount/benefit in the tax year 2017-18.

2. I would also like to know how many of these applications were accepted.

3. I would like to know the number of people in the past tax year you have referred to a debt collection agency for unpaid council tax bills

Please note the council is unable to respond to the following statements included in your requests as they are your opinion and not requests for recorded information:

"NCC takes the approach of making people jump through hoops in order to get what they are entitled to, often leading to people missing out on benefits because of the councils mismanagement"

"Many people in Nottingham can not afford the high rate of council tax in Nottingham. Many people are wrongly billed. People who are unemployed and on benefits are given the full bill and they are required to apply for a CT benefit rather than be billed the right amount. However it is known that NCT regularly makes the hurdles harder to jump so people who are vulnerable cannot help themselves."

Regards

Freedom of Information Team | Legal and Governance
Nottingham City Council | Loxley House | Station Street | Nottingham | NG2 3NG
Direct Line: 0115 876 4376

Website: www.nottinghamcity.gov.uk |Open Data: www.opendatanottingham.org.uk
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