How many PATIENT COMPLAINTS have been made about ACLE MEDICAL CENTRE in the last FIVE YEARS??!!Have ANY of them been ACTED UPON??
Dear NHS Digital,
Under the FOI act please can you answer the following;
1) How many patient complaints have been made about ACLE MEDICAL CENTRE in the last five years? Please itemise for each of the years.
2) How many ALLEGATIONS/COMPLAINTS, have been related to DEATHS? Please itemise how many in each year.
3) How many complaints were received for each year, relating to MEDICAL NEGLIGENCE?
4) How many for each year, were related to STAFF/MEDICAL RECORDS/PRESCRIPTIONS etc..?
5) How many of the complaints were ACTED UPON ? Itemise for each of the last ten years, Please specify in three columns; ONE being DEATHS /SECOND for MEDICAL NEGLIGENCE & COLUMN THREE for all complaints relating to STAFF/RECORDS/PRESCRIPTIONS etc..
6) How many staff or doctors , were SACKED or SUSPENDED for each year, Please itemise the answer for this question into two columns:
ONE FOR DOCTORS , SECOND FOR OTHER STAFF PLEASE.
7) If NO ONE has EVER been SACKED or SUSPENDED, what happened next ie: extra training?
Please itemise for each year the total that required EXTRA TRAINING or state in columns what happened next?
8) What are the normal procedure/guidelines to be followed, if a patient had concerns about a medical practice & had alerted the correct authorities . But subsequently no actions were taken against the practice.?
9) Would all patients making serious complaints be barred from their surgery & blacklisted from ALL doctors surgeries ?(as I have found myself) . Two complaints of which were of the altering of medical records & negligence to patients health.
10) The NHS guidelines state that the medical practice do their utmost to resolve issues that a patient has. Then a letter stating the reasons of barring a patient from their practice is to be issued .Does the NHS ensure that the correct procedures are followed & carried out at all times by the medical practice?
Yours faithfully,
taryn taylor
Ref: NIC-372988-M8G5R
Dear Taryn Taylor,
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Ref: NIC-372988-M8G5R
Dear Taryn Taylor,
Many thanks for your recent request to NHS Digital.
We have now received a reply to this from our colleagues in the
Information Governance team.
Please see the attached file(s).
Kind Regards,
Contact Centre Team
NHS Digital
[1]www.digital.nhs.uk
0300 303 5678
[2][NHS Digital request email]
1 Trevelyan Square | Boar Lane | Leeds | LS1 6AE
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