How many PATIENT COMPLAINTS have been made about ACLE MEDICAL CENTRE in the last TEN YEARS??!!Have ANY of them been ACTED UPON?? This is SERIOUS!

taryn taylor (Account suspended) made this Freedom of Information request to NHS England

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, NHS England should have responded by now (details). You can complain by requesting an internal review.

taryn taylor (Account suspended)

Dear NHS England,
1) How many patient complaints have been made about JAMES PAGET HOSPITAL in the last ten years? Please itemise for each of the years.
2) How many ALLEGATIONS/COMPLAINTS, have been related to DEATHS? Please itemise how many in each year.
3) How many complaints were received for each year, relating to MEDICAL NEGLIGENCE?
4) How many for each year, were related to STAFF/MEDICAL RECORDS/PRESCRIPTIONS etc..?
5) How many of the complaints were ACTED UPON ? Itemise for each of the last ten years, Please specify in three columns; ONE being DEATHS /SECOND for MEDICAL NEGLIGENCE & COLUMN THREE for all complaints relating to STAFF/RECORDS/PRESCRIPTIONS etc..
6) How many staff or doctors , were SACKED or SUSPENDED for each year ? Please itemise the answer for this question into two columns:
ONE FOR DOCTORS , SECOND FOR OTHER STAFF PLEASE.
7) If NO ONE has EVER been SACKED or SUSPENDED, what happened next ie: extra training?
Please itemise for each year the total that required EXTRA TRAINING or state in columns what happened next?

Yours faithfully,

taryn taylor

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

** Please be aware there may be a delay in responding to your email at
this time.**

Dear Customer,

Thank you for your email.
We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.<https://www.england.nhs.uk/contact-us/co...>
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service
(PALS)<https://www.nhs.uk/common-health-questio...>.
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website<https://www.nhs.uk/Service-Search/Clinic...>
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website<https://www.england.nhs.uk/about/>
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.<https://www.england.nhs.uk/contact-us/pr...>
NHS England Customer Contact Centre

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taryn taylor (Account suspended)

Dear NHS England,

Yes mine

Yours faithfully,

taryn taylor

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

** Please be aware there may be a delay in responding to your email at
this time.**

Dear Customer,

Thank you for your email.
We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.<https://www.england.nhs.uk/contact-us/co...>
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service
(PALS)<https://www.nhs.uk/common-health-questio...>.
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website<https://www.nhs.uk/Service-Search/Clinic...>
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website<https://www.england.nhs.uk/about/>
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.<https://www.england.nhs.uk/contact-us/pr...>
NHS England Customer Contact Centre

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear  Taryn Taylor ,

Thank you for your communication dated 13 March 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘High quality care for all, now and for future generations’

 

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taryn taylor (Account suspended)

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),

1) Does this mean , that maybe I would get better answers from NHS SCOTLAND?
2) NHS WALES?
3) NHS NORTHERN IRELAND?
4) Or are you stating that I should go & "Whistle in the wind"? There is a shorter answer to give. But obviously you are being polite??

Yours sincerely,

taryn taylor

Yours sincerely,

taryn taylor

taryn taylor (Account suspended) left an annotation ()

1) Does this mean , that maybe I would get better answers from NHS SCOTLAND?
2) NHS WALES?
3) NHS NORTHERN IRELAND?
4) Or are you stating that I should go & "Whistle in the wind"? There is a shorter answer to give. But obviously you are being polite??

Yours sincerely,

taryn taylor

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Taryn Taylor,

Re:     Freedom of Information request (Our Ref: FOI-2003-1158879)

Thank you for your Freedom of Information (FOI) request dated 13 March
2020

Your exact request was:-

“How many PATIENT COMPLAINTS have been made about ACLE MEDICAL CENTRE in
the last TEN YEARS??!!Have ANY of them been ACTED UPON?? This is SERIOUS!

Dear NHS England,
1) How many patient complaints have been made about JAMES PAGET HOSPITAL
in the last ten years? Please itemise for each of the years.
2) How many ALLEGATIONS/COMPLAINTS, have been related to DEATHS? Please
itemise how many in each year.
3) How many complaints were received for each year, relating to MEDICAL
NEGLIGENCE?
4) How many for each year, were related to STAFF/MEDICAL
RECORDS/PRESCRIPTIONS etc..?
5) How many of the complaints were ACTED UPON ? Itemise for each of the
last ten years, Please specify in three columns; ONE being DEATHS /SECOND
for MEDICAL NEGLIGENCE & COLUMN THREE for all complaints relating to
STAFF/RECORDS/PRESCRIPTIONS etc..
6) How many staff or doctors , were SACKED or SUSPENDED for each year ?
Please itemise the answer for this question into two columns:
ONE FOR DOCTORS , SECOND FOR OTHER STAFF PLEASE.
7) If NO ONE has EVER been SACKED or SUSPENDED, what happened next ie:
extra training?
Please itemise for each year the total that required EXTRA TRAINING or
state in columns what happened next?”

 
NHS England may hold recorded information in relation to your request.

However, we are unable to begin processing your request without further
clarification.

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

We would be grateful if you could clarify whether this request relates to
Acle Medical Centre (as per the first paragraph) or James Paget Hospital
(as per the body of the questions), or something else?

If this request relates to Acle Medical Centre, please be aware that we
are currently processing a request which is identical, or substantially
similar to a previous request submitted (Our Ref: FOI-2003-1155762).

If this request relates to James Paget Hospital please be aware that NHS
England will not hold recorded information.

It may help if we explain that the NHS in England is not a single
organisation but is made up of a range of organisations such as Hospitals,
Clinical Commissioning Groups (CCGs) and Ambulance Trusts. NHS England is
responsible for commissioning primary care services such as GP and dental
surgeries, as well as some specialised secondary care services. Therefore,
any recorded information NHS England may be able to provide in response to
an FOI request will generally relate to the services NHS England
commissions. For information on commissioned services and the types of
information NHS England holds can be found on our [1]website and
[2]publication scheme. For further information on the NHS, its structure
and other NHS organisations please refer to the [3]NHS website.

As such NHS England does not have responsibility for Trusts and would not
log complaints in relation to a Hospital. This information may be held by
James Paget University Hospitals NHS Foundation Trust and as such you may
wish to redirect your query to them. Details on how to raise an FOI with
the Trust can be found on their [4]website.

Please be assured we are keen to assist with your enquiry. However, we
cannot guarantee that Section 12 or any other exemptions under the FOI act
will not apply to any further information requested.

Please send your clarified request to [5][NHS England request email] quoting
your reference number as it appears in the subject bar.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]
 

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