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How many complaints have you received in the last 12 months about CAMHs in staffordshire.

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Dear South Staffordshire and Shropshire Healthcare NHS Foundation Trust,

How many complaints have you received in the last 12 months about CAMHs in Staffordshire and how many of those complaints relate to CAMHs refusing referrals from Midland Psychology.

Yours faithfully,

Juila Carter

FOI (RRE) SSSFT, South Staffordshire and Shropshire Healthcare NHS Foundation Trust

Dear Ms. Carter,

I write to acknowledge receipt of your email in which you requested
information under the FOI Act 2000.

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, from the date of receipt, as
defined by the Freedom of Information Act 2000.

The Act defines a number of exemptions which may prevent release of the
information you have requested. There will be an assessment and if any of
the exemption categories apply then the information will not be released.
You will be informed if this is the case within 20 working days, together
with your rights of appeal.

If the information you are requesting contains reference to a third party
then they may be consulted prior to a decision being taken on whether or
not to release the information to you. You will be informed within 20
working days if this is the case.

If you have any queries or concerns, please do not hesitate to contact
me.  May l ask that you quote the above reference number on all your
correspondence.

Yours sincerely

 

 

Aled Evans

FOI Officer

South Staffordshire and Shropshire Healthcare

NHS Foundation Trust

Trust HQ, St George’s Hospital

Corporation Street

Stafford
ST16 3AG

Tel: 01785 257888 Ext 7128998

Email: [1][email address]

 

show quoted sections

FOI (RRE) SSSFT, South Staffordshire and Shropshire Healthcare NHS Foundation Trust

1 Attachment

Dear Ms. Carter,

Further to your recent request made under the Freedom of Information Act
2000, please see detailed below the Trust’s response:

How many complaints have you received in the last 12 months about CAMHs in
Staffordshire and how many of those complaints relate to CAMHs refusing
referrals from Midland Psychology.

There were seven complaints relating to CAMHS in the last 12 months.  None
of these made specific reference to CAMHS services having refused
referrals from Midlands Psychology, although three of them did relate in
part to communication issues between this Trust and Midlands Psychology.

We would be grateful if you could take a minute to fill out our Freedom of
Information Customer Satisfaction Survey (attached) and let us know about
your experience.

Please contact me in the first instance if you have any queries or
questions regarding the Trust's response.  However, if you have any
complaints about the handling of your enquiry, please contact:

Ms Jane Landick
Company Secretary
South Staffordshire and Shropshire Healthcare NHS Foundation Trust

Trust Headquarters St George's Hospital Corporation Street Stafford
ST16 3SR
Email: [1][email address]

You also have a right of appeal to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545700
Website: [2]www.informationcommissioner.gov.uk

 

Yours sincerely

 

Aled Evans

 

FOI Officer

South Staffordshire and Shropshire Healthcare

NHS Foundation Trust

Trust HQ, St George’s Hospital

Corporation Street

Stafford
ST16 3AG

Tel: 01785 257888 Ext 7128998

Email: [3][email address]

References

Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
3. mailto:[email address]

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