How many complaints has the ICO received during 2023 regarding personal data breaches

The request was successful.

George Tsigarides

Dear Information Commissioner's Office,

How many complaints has the ICO received during 2023 regarding personal data breaches.

Yours faithfully,

George Tsigarides

icoaccessinformation, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:

[1]https://ico.org.uk/about-the-ico/our-inf...

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

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References

Visible links
1. https://ico.org.uk/about-the-ico/our-inf...
2. https://ico.org.uk/global/privacy-notice/
3. https://ico.org.uk/about-the-ico/news-an...
4. http://www.twitter.com/ICOnews

icocasework, Information Commissioner's Office

7 February 2024

Our reference: IC-286823-X1V7 

Dear G Tsigarides,

Thank you for your recent request for information. We received your
request on 7 February 2024. Your request will be allocated to an
Information Access Officer who will contact you under the reference number
above in due course.
 
Under statutory timeframes our response to your request is due by 6 March
2024. If you have any queries about this information request you may email
us, quoting our reference number in the subject line.
 
Please note that Information Access Officers are only able to address
information requests to ICO; they are unable to assist with complaints to
ICO, or to provide general advice about the legislation we oversee, as
this work is done by other ICO departments.  
 
Our privacy notice explains what we do with the personal data you provide
to us when you make an information request:
https://ico.org.uk/global/privacy-notice...
 
Thank you for your interest in the work of the Information Commissioner's
Office.
 
Yours sincerely
Information Access Team
Information Commissioner’s Office
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0303 123 1113 [1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email

Please be aware we are often asked for copies of the correspondence we
exchange with third parties. We are subject to all of the laws we deal
with, including the data protection laws and the Freedom of Information
Act 2000. You can read about these on our website ([3]www.ico.org.uk).
Please say whether you consider any of the information you send us is
confidential. You should also say why. We will withhold information where
there is a good reason to do so.
For information about what we do with personal data see our privacy notice
at [4]www.ico.org.uk/privacy-notice
 

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/
4. https://www.ico.org.uk/privacy-notice

icocasework, Information Commissioner's Office

9 February 2024

Our reference: IC-286823-X1V7

Dear G Tsigarides,

I have recently received your request. Before I can progress your request,
I would like to ask you for some clarification about the information you
are trying to access. Without this clarification we are not able to
respond to your request.

You have asked for:
"How many complaints has the ICO received during 2023 regarding personal
data breaches."

The reason I need clarification is the specific language you have used
seems to me to combine two things - data protection complaints and
personal data breaches - and I would like to be certain what it is you are
looking for. In order to assist, it might be helpful for me to explain the
following: 

• One of the ICO's responsibilities is to accept data protection
complaints. These are submitted by data subjects who are dissatisfied
with the way an organisation has handled their personal data. These
complaints can be about a number of topics. The ICO will consider
complaints to an appropriate extent and then respond to advise what
steps we are going to take. When I refer to "data protection
complaints", I am referring to these.
• The UK GDPR introduced a duty on all organisations to report certain
personal data breaches to the ICO. These are submitted by
organisations to the ICO if the breach is sufficiently serious to
report. The ICO will consider each personal data breach and advise the
organisation what steps we intend to take and provide advice to the
organisation. When I refer to personal data breaches, I am referring
to these.

With the above definitions in mind, would you please confirm if you are
asking for:

• The number of data protection complaints received during 2023 (ie
complaints submitted by members of the public). 
• The number of self-reported personal data breaches during 2023 (ie the
reports made to us by companies when a breach occurs)

If you would like us to progress your request please respond providing the
above clarification as soon as possible. Once we understand what
information you are trying to access we will respond to you within 20
working days. However, I do not anticipate that it will take long for me
to get the number for you once I'm completely clear on what it is you're
looking for.

If we do not receive your clarification within 28 calendar days then we
will consider your request to be withdrawn and you will not receive a
response.

If you would like to withdraw your request there is no need to respond to
this.

Yours sincerely,

Craig Ineson
Senior Information Access Officer
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
[1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email
Please be aware we are often asked for copies of the correspondence we
exchange with third parties. We are subject to all of the laws we deal
with, including the data protection laws and the Freedom of Information
Act 2000. You can read about these on our website ([3]www.ico.org.uk).
Please say whether you consider any of the information you send us is
confidential. You should also say why. We will withhold information where
there is a good reason to do so.
For information about what we do with personal data see our privacy notice
at [4]www.ico.org.uk/privacy-notice

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/
4. https://www.ico.org.uk/privacy-notice

George Tsigarides

Dear icocasework,

We are referring to:

• The number of data protection complaints received during 2023 (ie
complaints submitted by members of the public).

Yours sincerely,

George Tsigarides

icocasework, Information Commissioner's Office

 

 

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence. If you have any special
requirements that mean you would like us to communicate with you in a
specific way, please let us know and we will make adjustments if we can.

 

 

If you have made a new complaint - we’re unlikely to look into it unless
you have raised it with the responsible organisation (for a data
protection complaint) or the responsible public authority (for a freedom
of information complaint) first. Please make sure you have sent us a copy
of their final response to you. We will assign your complaint to a case
officer as soon as we can, and they will contact you in due course.

 

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer. If you believe
we have either failed to take appropriate steps to respond to your data
protection complaint, or we do not provide you with information about the
progress or outcome of your complaint within the next three months, you
may be able to apply to the First-tier Tribunal to require us to respond
to your complaint or to provide you with information about its progress.
(www.gov.uk - information rights and data protection: appeal against the
Information Commissioner)

 

 

If you have asked us for advice - we will respond within 7 days. While you
wait, you should regularly check our website ([1]www.ico.org.uk) for
relevant guidance, as we are updating this all the time. You should read
our [2]Guide to the UK GDPR. If you have raised a question that we have
answered on our website, we may respond by sending you a link to it. But
will do our best to provide you with the information you need.

 

 

If you represent an organisation and you are reporting a personal data
breach under the GDPR or the Data Protection Act 2018 - we aim to contact
you within seven days to confirm receipt and to provide you with a case
reference number. If you want advice urgently, you should telephone our
helpline on 0303 123 1113. You can find out more about data breach
reporting on our website.

 

Where a significant cyber incident occurs, you may also need to report
this to the National Cyber Security Centre (the NCSC). To help you decide,
you should read the NCSC’s guidance about their role and the type of
incidents that you should consider reporting. (www.ncsc.gov.uk
-incident-management)

 

Incidents that might lead to a heightened risk of individuals being
affected by fraud, should be reported to Action
Fraud (www.actionfraud.police.uk) - the UK’s national fraud and cybercrime
reporting centre. If your organisation is in Scotland, then reports should
be made to Police Scotland (www.scotland.police.uk).

 

 

 

If you are a Communications Service Provider reporting a security breach
under the Privacy and Electronic Communications Regulations – you will
need to report the security breach via the secure portal that can be found
on the PECR pages of our website.

 

 

If you represent an organisation and are reporting a potential incident
under the NIS Directive - we will contact you as soon as we can. You can
find out more about the NIS Regulations on our website.

 

 

If you represent an organisation and you are reporting a security breach
within the definition of the eIDAS regulation – we will contact you as
soon as we can. You can find out more about the eIDAS regulation on our
website.

 

If you have reported spam email – we are unlikely to need to contact you
again, unless we need more information to help with our investigations. We
publish details about the action we've taken on nuisance messages on our
website.

 

 

 

If you have asked for information you think we might hold - we will
contact you if we need any more information to help us respond. Otherwise,
we will respond within our public and statutory service levels. For more
information please visit our webpage ‘request information from us’ (go to
our homepage and follow the link for ‘about the ICO’ and ‘our
information’).

 

 

 

If you have only copied your correspondence to us - we will not respond.

 

 

 

There is more detailed information, including information on our current
response times, on our service standards and what to expect webpage. You
can also call 0303 123 1113, we welcome calls in Welsh on 029 2067 8400.
You can also contact us on live chat (please visit our webpage ‘contact
us’ and ‘live chat’).

 

 

For information about what we do with personal data please see our privacy
notice: https://ico.org.uk/global/privacy-notice/

 

 

Yours sincerely

 

 

The Information Commissioner’s Office

 

 

 

 

 

 

 

 

 

Diolch yn fawr ichi am gysylltu â Swyddfa’r Comisiynydd Gwybodaeth. Rydym
yn cadarnhau bod eich gohebiaeth wedi dod i law. Os oes gennych unrhyw
ofynion arbennig sy'n golygu yr hoffech i ni gyfathrebu â chi mewn ffordd
benodol, rhowch wybod i ni a byddwn yn gwneud addasiadau os gallwn.

 

 

Os ydych wedi gwneud cwyn newydd – dydyn ni ddim yn debygol o edrych i
mewn iddo oni bai eich bod wedi’i godi’n gyntaf gyda’r sefydliad cyfrifol
(cwyn am ddiogelu data) neu’r awdurdod cyhoeddus cyfrifol (cwyn am ryddid
gwybodaeth). Gofalwch eich bod wedi anfon copi aton ni o’u hymateb
terfynol ichi. Byddwn yn rhoi’ch achos i swyddog achosion cyn gynted ag y
gallwn, a bydd y swyddog yn cysylltu â chi maes o law.

 

 

 

Os yw’ch gohebiaeth yn ymwneud ag achos sydd eisoes yn bod - byddwn yn ei
hychwanegu at eich achos ac fe gaiff ei hystyried ar ôl cael ei dyrannu i
swyddog achosion. Os ydych yn credu ein bod ni naill ai wedi methu cymryd
camau priodol i ymateb i'ch cwyn diogelu data, neu heb ddarparu gwybodaeth
ichi am gynnydd neu ganlyniad eich cwyn o fewn y tri mis nesaf, efallai y
byddwch yn gallu gwneud cais i'r Tribiwnlys Haen Gyntaf i’w gwneud yn
ofynnol inni ICO ymateb i'ch cwyn neu ddarparu gwybodaeth ichi am gynnydd
eich cwyn. (www.gov.uk - information rights and data protection: appeal
against the Information Commissioner)

 

 

Os ydych wedi gofyn am gyngor – byddwn yn ymateb o fewn 7 diwrnod. Tra
byddwch yn aros, dylech edrych yn rheolaidd ar ein [3]gwefan
([4]www.ico.org.uk) i chwilio am ganllawiau perthnasol, gan eu bod yn cael
eu diweddaru drwy’r amser. Hefyd dylech ddarllen ein [5]blogiau ynghylch
‘mythau’r GDPR’. Os ydych wedi codi cwestiwn sydd wedi’i ateb ar ein
gwefan, mae’n bosibl y byddwn yn ymateb drwy anfon dolen atoch i gysylltu
â’r ateb.  Ond fe wnawn ein gorau glas i roi’r wybodaeth angenrheidiol
ichi

 

 

Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am drosedd data
personol o dan y GDPR neu Ddeddf Diogelu Data 2018 – rydym yn anelu at
gysylltu â chi o fewn saith niwrnod calendr i gadarnhau bod eich neges
wedi dod i law ac i roi rhif cyfeirnod achos ichi. Os oes arnoch eisiau
cyngor ar frys, dylech ffonio’n llinell gymorth ar 0303 123 1113. Cewch
ragor o wybodaeth am roi gwybod am droseddau data ar ein gwefan.

 

 

Pan fo digwyddiad seibr arwyddocaol yn digwydd, mae’n bosibl y bydd angen
ichi roi gwybod amdano hefyd i’r Ganolfan Seiberddiogelwch Genedlaethol
(yr NCSC). I’ch helpu i benderfynu, dylech ddarllen canllawiau’r NCSC ar
eu rôl a’r math o ddigwyddiadau y dylech ystyried rhoi gwybod amdanyn nhw.
(www.ncsc.gov.uk -incident-management)

 

 

Dylai digwyddiadau a allai arwain at risg uwch y bydd twyll yn effeithio
ar unigolion gael eu cyfleu i Action Fraud (www.actionfraud.police.uk) –
sef canolfan genedlaethol y Deyrnas Unedig ar gyfer rhoi gwybod am dwyll a
seiberdroseddau. Os yw eich sefydliad yn yr Alban, yna i Heddlu’r Alban y
dylech chi roi gwybod (www.scotland.police.uk).

 

 

Os ydych yn Ddarparwr Gwasanaethau Cyfathrebu sy’n rhoi gwybod am dor
diogelwch o dan y Rheoliadau Preifatrwydd a Chyfathrebu Electronig – bydd
angen ichi roi gwybod am y tor diogelwch drwy’r [6]porth diogel sydd ar
gael ar y tudalennau ar ein gwefan sy’n ymwneud â’r PECR.

 

 

Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am ddigwyddiad
posibl o dan Gyfarwyddeb yr NIS – byddwn yn cysylltu â chi cyn gynted ag y
gallwn. Cewch ragor o wybodaeth am Reoliadau’r NIS ar ein gwefan.

 

 

Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am dor diogelwch
o fewn y diffiniad yn Rheoliad eIDAS – byddwn yn cysylltu â chi cyn gynted
ag y gallwn. Cewch ragor o wybodaeth am Reoliad eIDAS ar ein gwefan.

 

Os ydych wedi rhoi gwybod am ebost sbam – mae’n annhebygol y bydd angen
inni gysylltu â chi eto, oni bai bod arnon ni angen rhagor o wybodaeth i
helpu yn ein hymchwiliad. Rydym yn cyhoeddi gwybodaeth am y camau rydyn ni
wedi’u cymryd ynghylch negeseuon niwsans ar ein gwefan.

 

 

Os ydych wedi gofyn am wybodaeth yr ydych yn credu ei bod gennyn ni –
byddwn yn cysylltu â chi os bydd arnom angen rhagor o wybodaeth i’n helpu
i ymateb. Fel arall, byddwn yn ymateb ichi o fewn ein lefelau gwasanaeth
statudol a chyhoeddus. I gael rhagor o wybodaeth, ewch i’n tudalen gwe
‘request information from us’ (ewch i’n tudalen hafan a dilynwch y ddolen
‘about the ICO’ ac ‘our information’).

 

 

Os ydych wedi anfon copi o’ch gohebiaeth aton ni ond dim byd arall –
fyddwn ni ddim yn ymateb.

 

Mae gwybodaeth fanylach, gan gynnwys gwybodaeth am ein hamserau ymateb
presennol, ar ein tudalen gwe safonau gwasanaeth a beth i’w ddisgwyl.
Gallwch ffonio hefyd yn y Gymraeg ar 0303 123 1113 opsiwn 9 neu yn Saesneg
ar 0303 123 1113. Gallwch gysylltu â ni hefyd i gael sgwrs fyw (ewch i’n
tudalen gwe ‘contact us’ a ‘live chat’).

 

I gael gwybodaeth am yr hyn rydyn ni’n ei wneud â data personol, gweler
ein hysbysiad preifatrwydd: https://ico.org.uk/global/privacy-notice/

 

 

Yn gywir

 

 

Swyddfa’r Comisiynydd Gwybodaeth 

 

References

Visible links
1. http://www.ico.org.uk/
2. https://ico.org.uk/for-organisations/gui...
3. https://emea01.safelinks.protection.outl...
4. http://www.ico.org.uk/
5. https://ico.org.uk/for-organisations/gui...
6. https://report.ico.org.uk/security-breach/

icocasework, Information Commissioner's Office

1 Attachment

26 February 2024 

Case Reference: IC-286823-X1V7 

Dear G Tsigarides

Please find attached our response to your request.

Yours sincerely,

Craig Ineson 
Senior Information Access Officer 
Information Commissioner's Office

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
[1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email.
For information about what we do with personal data see our privacy notice
at [3]www.ico.org.uk/privacy-notice.

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/privacy-notice