How many complaints against lawyers made and upheld, and criteria for assessing breach of confidentiality

Andrew Tong made this Freedom of Information request to Legal Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Legal Ombudsman,

Please would you let me know how many complaints have been made about lawyers since Jan 1 2012 and how many of these complaints have been upheld in part and in full.

Please would you also let me know what guidance is given to your investigators regarding the identification of a breach of client confidentiality.

Yours faithfully,

Andrew Tong

Compliance, Legal Ombudsman

Thank you for your e-mail. We acknowledge receipt and will respond to you
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Compliance, Legal Ombudsman

Dear Mr Tong,

Thank you for your recent email dated 05 October 2017 in which you make a Freedom of Information request.

In accordance with the Freedom of Information Act 2000 we will respond to you as soon as possible and no later than 20 working days following the date of receipt of the request. In this instance a response will be with you by 02 November 2017.

Ilyaas Ahmed
Compliance

Legal Ombudsman
www.legalombudsman.org.uk

Compliance, Legal Ombudsman

Dear Mr Tong,

I am writing to update you on your request.

Unfortunately due to an administrative error your request was not logged correctly.

We have prioritised your request and will return to you in due course with our response.

Kind regards

Ilyaas Ahmed
Compliance

Legal Ombudsman
www.legalombudsman.org.uk

Compliance, Legal Ombudsman

1 Attachment

Freedom of information request reference: FOIC657

Dear Mr Tong,

We write further to your request for information held by the Legal Ombudsman, which we are now able to respond to.

You requested the following information:

1. Number of complaints about lawyers received since 1st January 2012 and how many were upheld in part or full?
2. What guidance is given to investigators regarding the identification of a breach of client confidentiality?

Please find attached our response to your request.

Your request has been dealt with under the Freedom of Information Act 2000, Data Protection Act 1998 and Legal Services Act 2007.

If you are unhappy with our response and wish to request an internal review of our decision, please write to:

Legal Ombudsman
Compliance Team
PO Box 6803
Wolverhampton
WV1 9WF

By Email: [Legal Ombudsman request email]

During the internal review the handling of your information request will be undertaken by staff who were not involved in providing you with this response.

If following the review, you remain unhappy with the outcome, you may refer your concern to the Information Commissioners Office (ICO) for a decision at:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Generally the ICO cannot provide a decision until you have exhausted the review process within the Legal Ombudsman.

Kind regards

Ilyaas Ahmed
Compliance

Legal Ombudsman
www.legalombudsman.org.uk