how many complainants get comeback requests per year

George Cant made this Freedom of Information request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Sir or Madam,

how many complainants get comeback requests per year, for each year that you hold information for.

Can you break these down for each office area.

What are the ten most common reasons for requesting review or comeback ( example, questioning evidence, simply requesting you review, new evidence, requesting further explanation of your decision )

How many of the cases each year, that comeback / review is requested on, lead to the decision being changed modified.

how many question the validity of statements or documents used by councils in the evidence presented.

What does the ombudsman/investigator do if , after or during an investigation, it is brought to there attention a document provided by either side was falsified/edited unreasonably/with held when presented as evidence ? Please quote relevant acts, guidance, framework. considered

If you require me to modify any of these questions to make them easier to answer just email me

Yours faithfully,

George Cant

Foi Officer, The Local Government and Social Care Ombudsman

Dear Mr Cant

Our ref: CS/09/102

This is to acknowledge receipt of your request below. We will respond within the 20 working day target (which would be by 29 October 2009) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

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Dear Foi Officer,

Hello,

Some of the information that i requesdted is availiable in another FOI requests on this site http://www.whatdotheyknow.com/request/co...

so i only need the following answering.

How many of the cases each year, that comeback / review is
requested on, lead to the decision being changed modified.

how many question the validity of statements or documents used by
councils in the evidence presented.

What does the ombudsman/investigator do if , after or during an
investigation, it is brought to there attention a document provided
by either side was falsified/edited unreasonably/with held when
presented as evidence ? Please quote relevant acts, guidance,
framework. considered

Yours sincerely,

George Cant

Foi Officer, The Local Government and Social Care Ombudsman

2 Attachments

Dear Mr Cant

I attach a letter and a sheet of statistics in response to this request.

Your sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

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