How many Calls required to get an ambulance to respond

North West Ambulance Service NHS Trust did not have the information requested.

Dear North West Ambulance Service NHS Trust,

Under the freedom of information act I wish to know what percentage of calls made to the Emergency Operations Centre concerning people aged over 70 years required more than one call before an ambulance responded for the years 2012 & 2013.

Yours faithfully,

Graham Hughes

Tim Butcher, North West Ambulance Service NHS Trust

3 Attachments

Dear Mr Hughes

 

I write in response to your request:

 

“Under the freedom of information act I wish to know what percentage of
calls made to the Emergency Operations Centre concerning people aged over
70 years required more than one call before an ambulance responded for the
years 2012 & 2013.”

 

I attach the same spreadsheet as for 242.  Again there are caveats with
this information.  We use a geographically based system and recontacts are
identified on location rather than individual patients, and so the figures
shown are of limited value.  Unfortunately this is the only way we can
produce figures that approximate to what you requested.  Any more detailed
investigation would require a review of individual records which would be
impossible within the time periods set out in the Freedom of Information
Act.

 

Again, If I can be of any further assistance, please contact me again.

 

Best wishes.

 

Tim Butcher

Assistant Director for Performance Improvement

North West Ambulance Service NHS Trust

 

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