How long is London Underground CCTV stored?

Sandra Norman made this Freedom of Information request to Transport for London

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The request was successful.

Dear Sir or Madam,

Under the FOI act could you please let me know how long you keep London Underground CCTV records for, if it is an indefinite period or if they are destroyed after a certain amount of time.

Yours faithfully,

Sandy Norman

Transport for London

Dear Mrs Norman,

Yours sincerely

Shirley Xavier
Customer Services Manager

Please ensure that any reply to this message includes the electronic tag
below so it can be routed to the correct department.

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Transport for London

Our ref: 1004521656

Date: 13.08.2009

Dear Mrs Norman

Thanks for taking the time to contact the London Underground Customer
Service Centre.

I am sorry that the my earlier response to you was blank, this was due to
a system fault which has now been rectified. I can confirm my team are
looking into your enquiry and we aim to respond to all customer enquiries
within 10 days. However, if we are unable to answer your comments within
this time, we will keep you updated about the progress of your case until
you receive a full response.

If you do need to contact us about this issue in the meantime, you can
call us on 0845 330 9880, quoting the reference number above. We’re open
7 days a week from 8am to 8pm.

Yours sincerely,

Shirley Xavier
Customer Service Centre
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Original Text

From: [email address]
To: <[email address]>
CC:
Sent: 12.08.09 22:30:47
Subject: Our Ref: 1004521656

Dear Mrs Norman,

Yours sincerely

Shirley Xavier
Customer Services Manager

Please ensure that any reply to this message includes the electronic tag
below so it can be routed to the correct department.

*************DO NOT DELETE*************
{ticketno:[344368]}
*************DO NOT DELETE*************

References

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1. http://surveymonkey.com/s.asp?u=32217545...
2. https://custserv.tfl.gov.uk/icss_csip/re...

Transport for London

Our ref: 1004521656

Date: 17.08.2009

Dear Mrs Norman

Thank you for your email regarding CCTV footage. I can confirm that CCTV
footage is retained for 14 days.

I hope you find the above information useful, please contact me again if
you need any help in the future.

Yours sincerely,

Shirley Xavier
Customer Service Centre

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Marcus Aurelius left an annotation ()

As a LU station employee, I should like to add that the retention times for CCTV footage is set out in our "Rule Books" as 14 days. The reality is that, dependent upon the type of system in place (VHS-tape or DVD) and "local procedure, there may be a greater retention time, sometimes an additional one or two weeks.

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